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Fast Track Summer Intern
Domtar Products
Ashdown, AR
Our platform provides opportunity for hard working individuals to propel themselves into an Associate Engineering role upon graduation. Career advancement at Domtar exists in operations,…
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Public Works Superintendent
Chapin
Chapin, SC
The Town of Chapin is seeking an experienced Public Works Superintendent to lead day-to-day field operations for streets, rights-of-way, drainage, grounds, facilities, and related public…
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INTERNAL Clinic Admissions Associate
Wheat Ridge, CO
- $19.23 to $21.63 USD / hour
…applied behavior analysis (ABA) therapy. As a Clinic Admissions Associate (CAA), you'll be the first point of connection for families beginning ABA treatment. You'll guide them through…
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Clinic Admissions Associate
Wheat Ridge, CO
Handle various marketing + admissions tasks to support the work of our operations manager and clinical leadership
Added 1 min ago
Service Advisor
United States
Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational…
Added 1 min ago
AI
Delivery Driver
Aaron's, Inc.
Bend, OR
- $18.25 to $19.75 USD / hour
…their products. You’ll spend time inside and outside the store, support the team with day-to-day operations, and connect with customers in the…
Added 1 min ago
AI
Customer Accounts Manager
Aaron's, Inc.
Elkin, NC
- $13.5 to $14.25 USD / hour
…achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General…
Added 1 min ago
AI
Delivery Driver
Aaron's, Inc.
Middletown, NY
- $18.75 to $19.75 USD / hour
…their products. You’ll spend time inside and outside the store, support the team with day-to-day operations, and connect with customers in the…
Added 1 min ago
AI
Delivery Driver
Aaron's, Inc.
Colorado Springs, CO
- $18.25 to $19.25 USD / hour
…their products. You’ll spend time inside and outside the store, support the team with day-to-day operations, and connect with customers in the…
Added 1 min ago
A
Retail Sales Associate – Part Time
AutoZone
Owasso, OK
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 1 min ago
A
Retail Sales Associate – Part Time
AutoZone
Jacksonville, FL
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
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A
Retail Sales Associate – Part Time
AutoZone
Ellwood City, PA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 2 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Largo, FL · Clearwater, FL
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 2 mins ago
EO
LTD Claims Assoc Sr.
Employment Opportunities
South Portland, ME
- $25.96 to $43.27 USD / hour
…of OneAmerica's objectives by providing timely and accurate support to our customers and the claims department. To obtain and analyze information in order to make claim decisions and…
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A
Retail Sales Associate – Part Time
AutoZone
Seymour, IN
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
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PT
Health and Wellness Director
Port Townsend Senior Living by Cogir
Port Townsend, WA
- $120,000 to $125,000 USD / year
Exceptional Clinical Support - backed by national and regional expertise, you're never alone.
Added 2 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Cumming, GA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 2 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Gainesville, GA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
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A
Retail Sales Associate – Part Time
AutoZone
Dawsonville, GA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
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A
Retail Sales Associate – Part Time
AutoZone
Kinston, NC
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 2 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Gainesville, GA
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 2 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Kinston, NC
- Part-time
…They play a vital role in driving sales, maintaining store operations, and fostering a positive, knowledgeable retail…
Added 4 mins ago
Electronics Technician
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
CACI is seeking an Electronics Technician and Hazardous Waste Specialist to support our prototype research and development team at Aberdeen Proving Ground, Maryland. In this dual-role…
Added 4 mins ago
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Workforce Pell Navigator
Iowa Western Community College (IA)
Council Bluffs, IA
- $40,000 to $45,000 USD / year
…identifying opportunities for improvement, and strengthening student support and program…
Added 5 mins ago
KP
Highway Technician Assistant II
Kentucky Personnel Cabinet
Covington, KY
- $19.75 to $23.15 USD / hour
both the delivery of our products and services and the processes which support that delivery. To provide a

Compass Group

HOSPITALITY EXPERIENCE MANAGER

San Francisco, CA, United States

Rapport Salary: $85,000 - $95,000

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Job details

Pay: Rapport Salary: $85,000 - $95,000
Posting language: English
Posted: Nov 9, 2026

Original job description

Rapport Salary: $85,000 - $95,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

At Flik Hospitality Group, we don't just serve guests, we create exceptional experiences. As the Hospitality Experience Manager supporting United Airlines' premium lounges at San Francisco International Airport, you will play a pivotal role in shaping memorable moments for thousands of travelers every day.

This is an exciting opportunity for a hospitality professional who is passionate about guest experience, service excellence, culinary innovation, and building high-performing teams. Working alongside operational leaders, culinary experts, and hospitality champions, you will help set the standard for luxury airport lounge hospitality while creating a culture that inspires both associates and guests.

If you thrive in a fast-paced environment, enjoy influencing service strategy, and are energized by developing people and enhancing guest satisfaction, we'd love to meet you.

What You'll Do As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate Director of Hospitality, Regional Hospitality Champions, Operations Managers, Culinary Leaders, Human Resources, and Marketing teams to elevate every aspect of the guest journey.

Key Responsibilities

Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Partner with culinary and operations teams to create elevated food, beverage, and service experiences that reflect premium hospitality standards.
Support and enhance the pre-service meeting experience, helping teams start each shift aligned, engaged, and guest-focused.
Monitor hospitality and customer satisfaction KPIs, ensuring measurable results and return on investment.
Build strong relationships with client partners and key stakeholders while serving as a trusted hospitality advisor.
Stay informed on emerging hospitality, travel, dining, and service trends to introduce innovative ideas and best practices.
Drive initiatives that promote employee engagement, recognition, and a positive workplace culture.
Assist in developing, implementing, and maintaining service standards, operating procedures, and hospitality best practices.

What Makes You Successful You are a hospitality-driven leader who understands that great service is created through engaged teams, thoughtful training, and a relentless focus on the guest experience. You bring energy, professionalism, and a genuine passion for creating memorable moments for guests and employees alike.

Preferred Qualifications

3+ years of experience leading high-impact hospitality, training, guest experience, marketing, communications, or learning and development initiatives within hospitality, restaurant, retail, travel, or service-focused industries.
Alternatively, 5+ years of progressive experience in hospitality operations, customer service management, food service, hotel, airline, or premium-member environments.
Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field preferred.
Passion for food, beverage, culinary trends, and creating exceptional dining experiences.
Strong presentation and facilitation skills with experience delivering training to diverse audiences.
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Proven ability to analyze data and convert insights into meaningful service improvements.
Strong project management, organizational, and multitasking abilities.
Experience developing service standards, training materials, and Standard Operating Procedures (SOPs).
Highly adaptable and comfortable operating in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, PowerPoint, and business reporting tools.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.

Why Join Flik Hospitality Group?

Be part of a world-class hospitality team supporting one of the nation's busiest airports.
Influence the experience of thousands of premium travelers every day.
Partner with culinary, hospitality, and operational leaders who are passionate about excellence.
Grow your career within a nationally recognized hospitality organization.
Help create memorable experiences that transform travel into something extraordinary.

Join us in redefining airport hospitality and delivering first-class experiences, one guest at a time.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1586092 Rapport a specialized division of FLIK Hospitality Group

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More about this job

Skills

Cooking
Interview focus groups
Process improvement
Customer service
Food service operations
Provide training
Communication skills
Project management
Multitasking
Adaptability
Microsoft Office
Microsoft PowerPoint
Problem solving

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