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Added 1 min ago
Project Manager - Operations (Pharma)
Clinigen
Remote, United States
Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment…
Added 3 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
RayzeBio, Inc
San Diego, CA · Princeton LVL, NJ · New Brunswick, NJ
…and experienced entrepreneurial team, RayzeBio aims to be the global leader in…
Added 4 mins ago
Manager Customer Experience
Nexeo Plastics
The Woodlands, TX
The Customer Experience Manager serves as a trusted partner to the Senior Manager Customer Experience Manager by proactively communicating risks, opportunities, employee concerns, and…
Added 4 mins ago
T
Business Management
TIAA
Dallas, TX · Charlotte, NC · Iselin, NJ · NY
- $136,000 to $177,000 USD / year
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Added 5 mins ago
A
Senior Project Manager - Nuclear Power Generation
AECOM
Pittsburgh, PA
- $150,000 to $185,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 5 mins ago
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Resident Engineer
AECOM
New York, NY
- $190,000 to $210,000 USD / year
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 5 mins ago
A
Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 5 mins ago
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Safety, Health & Environment Site Officer II
AECOM
Bloomfield, NJ
- $120,000 to $150,000 USD / year
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Added 5 mins ago
Assistant Manager, Production
Krispy Kreme
Overland Park, KS
…to develop your skills on your journey to becoming a General Manager here at Krispy…
Added 5 mins ago
Senior Vice President, POM Product Management Manager
BNY
New York, NY · NY
We’re seeking a future team member for the role of Senior Vice President, POM Product Management Manager to join our Wealth Management team. This role is located in New York, NY.
Added 5 mins ago
Senior Vice President, POM Product Management Manager
BNY
New York, NY · NY
We’re seeking a future team member for the role of Senior Vice President, POM Product Management Manager to join our Wealth Management team. This role is located in New York, NY.
Added 7 mins ago
Transmission & Distribution Department Manager (Albuquerque)
Burns & McDonnell
Albuquerque, NM
The Transmission & Distribution (T&D) global practice is seeking a dynamic, accomplished leader to serve as the T&D Department Manager for our Albuquerque office. This critical leadership…
Added 9 mins ago
Executive Assistant
The Economist Group
NY
…in a fast-paced executive environment, able to work across global time zones, and is eager to serve as a strategic partner to senior leadership while shaping office culture and…
Added 11 mins ago
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Manager, Facilities & General Affairs
Hitachi Global
Hillsboro, OR
- $110,089 to $151,372 USD / year
POSITION TITLE: Manager, Facilities & General Affairs DIV/DEPARTMENT NAME: (HTA) Corporate CSR/GA
Added 11 mins ago
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Performance Marketing Manager II, App Campaigns (UAC)
Uber
San Francisco, CA · New York City, NY
- $159,000 to $177,000 USD / year
We’re looking for a Performance Marketing Manager II to lead the strategy, execution, and optimization of Google App Campaigns (UAC) across Uber’s global businesses. This role will focus on…
Added 11 mins ago
Equity Derivative TradeAgent Product Manager
London Stock Exchange Group Holdings Inc
NY
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to…
Added 13 mins ago
NW Deployment Planner II, GND - Planning, Implementation, Coordination (PIC) Team
Amazon Data Services, Inc.
Seattle, WA · Herndon, VA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…
Added 13 mins ago
IT Enterprise Risk Senior Analyst
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United States
…tooling, partnering with the IT Enterprise Risk Management Manager and CIO on program strategy and…
Added 18 mins ago
Procurement Assistant Manager
LG Electronics
Clarksville, TN
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise,…
Added 19 mins ago
International Customer Success Manager
Melink Corporation
Milford, OH
The International Customer Success Manager supports the growth, adoption, and long-term success of Melink solutions across international markets. This role combines strategic account…
Added 21 mins ago
Senior Benefits Manager - Portfolio Strategy
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Serve as a Benefits Partner with a focus on data insights & innovation. Partner with stakeholders to identify benefit priorities. Perform analysis to identify cost drivers, utilization…
Added 23 mins ago
Senior Marketing Specialist
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United States
Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits…
Added 23 mins ago
Senior Benefits Manager - Portfolio Strategy
Novo Nordisk
Plainsboro, NJ
Serve as a Benefits Partner with a focus on data insights & innovation. Partner with stakeholders to identify benefit priorities. Perform analysis to identify cost drivers, utilization…
Added 24 mins ago
Engineering Manager
Clover Health
Remote, United States
We're looking for an Engineering Manager to join our team. Our managers take on a player/coach role, balancing technical leadership, execution, and people management. The primary…
Added 27 mins ago
Maintenance Clerk
WASTE SERVICES OF PENNSYLVANIA, LLC
Carnegie, PA
Supports the Fleet Manager with analysis of fleet operations reports. This includes analyzing data, identifying trends and outliers, and correcting mistakes where appropriate. Resolves data…

Compass Group

HOSPITALITY EXPERIENCE MANAGER

San Francisco, CA, United States

Rapport Salary: $85,000 - $95,000

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Job details

Pay: Rapport Salary: $85,000 - $95,000
Posting language: English
Posted: Nov 9, 2026

Original job description

Rapport Salary: $85,000 - $95,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

At Flik Hospitality Group, we don't just serve guests, we create exceptional experiences. As the Hospitality Experience Manager supporting United Airlines' premium lounges at San Francisco International Airport, you will play a pivotal role in shaping memorable moments for thousands of travelers every day.

This is an exciting opportunity for a hospitality professional who is passionate about guest experience, service excellence, culinary innovation, and building high-performing teams. Working alongside operational leaders, culinary experts, and hospitality champions, you will help set the standard for luxury airport lounge hospitality while creating a culture that inspires both associates and guests.

If you thrive in a fast-paced environment, enjoy influencing service strategy, and are energized by developing people and enhancing guest satisfaction, we'd love to meet you.

What You'll Do As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate Director of Hospitality, Regional Hospitality Champions, Operations Managers, Culinary Leaders, Human Resources, and Marketing teams to elevate every aspect of the guest journey.

Key Responsibilities

Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Partner with culinary and operations teams to create elevated food, beverage, and service experiences that reflect premium hospitality standards.
Support and enhance the pre-service meeting experience, helping teams start each shift aligned, engaged, and guest-focused.
Monitor hospitality and customer satisfaction KPIs, ensuring measurable results and return on investment.
Build strong relationships with client partners and key stakeholders while serving as a trusted hospitality advisor.
Stay informed on emerging hospitality, travel, dining, and service trends to introduce innovative ideas and best practices.
Drive initiatives that promote employee engagement, recognition, and a positive workplace culture.
Assist in developing, implementing, and maintaining service standards, operating procedures, and hospitality best practices.

What Makes You Successful You are a hospitality-driven leader who understands that great service is created through engaged teams, thoughtful training, and a relentless focus on the guest experience. You bring energy, professionalism, and a genuine passion for creating memorable moments for guests and employees alike.

Preferred Qualifications

3+ years of experience leading high-impact hospitality, training, guest experience, marketing, communications, or learning and development initiatives within hospitality, restaurant, retail, travel, or service-focused industries.
Alternatively, 5+ years of progressive experience in hospitality operations, customer service management, food service, hotel, airline, or premium-member environments.
Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field preferred.
Passion for food, beverage, culinary trends, and creating exceptional dining experiences.
Strong presentation and facilitation skills with experience delivering training to diverse audiences.
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Proven ability to analyze data and convert insights into meaningful service improvements.
Strong project management, organizational, and multitasking abilities.
Experience developing service standards, training materials, and Standard Operating Procedures (SOPs).
Highly adaptable and comfortable operating in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, PowerPoint, and business reporting tools.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.

Why Join Flik Hospitality Group?

Be part of a world-class hospitality team supporting one of the nation's busiest airports.
Influence the experience of thousands of premium travelers every day.
Partner with culinary, hospitality, and operational leaders who are passionate about excellence.
Grow your career within a nationally recognized hospitality organization.
Help create memorable experiences that transform travel into something extraordinary.

Join us in redefining airport hospitality and delivering first-class experiences, one guest at a time.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1586092 Rapport a specialized division of FLIK Hospitality Group

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More about this job

Skills

Cooking
Interview focus groups
Process improvement
Customer service
Food service operations
Provide training
Communication skills
Project management
Multitasking
Adaptability
Microsoft Office
Microsoft PowerPoint
Problem solving

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