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Associate Director, Customer Valuation Compliance & Reporting
AbbVie
North Chicago, IL
- $141,500 to $268,500 USD / year
The Associate Director, Customs Valuation Compliance & Reporting, is a critical compliance role that actively partners across the enterprise and leads the operations and strategic design of…
Added just now
Associate Director for Course Support Services
University of North Carolina at Charlotte
NC
The Associate Director for Course Support Services provides strategic leadership, administrative oversight, and vision for all course-based learning assistance programs within the…
Added 4 mins ago
CU
Sr. Human Resources Business Partner
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Boca Raton, FL
- $76,150 to $114,040 USD / year
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If an Assortment Director cannot attend market, an Assortment associate is to attend in their place.
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Operations Associate
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Added 18 mins ago
Executive Director
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…development progresses, we are beginning the search for an Executive Director who will play a critical role in pre-operations, sales, and team building during the final stages of…
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…development progresses, we are beginning the search for an Executive Director who will play a critical role in pre-operations, sales, and team building during the final stages of…
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Experience Senior Living
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…development progresses, we are beginning the search for an Executive Director who will play a critical role in pre-operations, sales, and team building during the final stages of…
Added 18 mins ago
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Executive Director
Experience Senior Living
Denver, CO
- $177,000 to $197,000 USD / year
…development progresses, we are beginning the search for an Executive Director who will play a critical role in pre-operations, sales, and team building during the final stages of…
Added 18 mins ago
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Executive Director
Experience Senior Living
Shoreline, WA
- $200,000 to $225,000 USD / year
…development progresses, we are beginning the search for an Executive Director who will play a critical role in pre-operations, sales, and team building during the final stages of…
Added 18 mins ago
Director of Memory Care
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Falls Church, VA
…Church in the early part of 2027. We have begun the search for a Director of Health and Wellness who will bring our wellness vision to life by building a best-in-class clinical team,…
Added 19 mins ago
Assistant or Associate Professor of Public Relations & Strategic Communication
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GA
…Georgia Teachers Retirement System (TRS), Optional Retirement Program, and voluntary 403(b) and 457(b) plans. Employees are granted 13 paid holidays and paid time off accruals and are…
Added 21 mins ago
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Health and Wellness Director
Port Townsend Senior Living by Cogir
Port Townsend, WA
- $120,000 to $125,000 USD / year
The Health and Wellness Director (LPN/LVN or RN) is an integral member of the management team and works closely with the Executive Director to ensure the health and wellness of our…
Added 23 mins ago
EPPS Program Director
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The Excellence in Policing and Public Safety Program (EPPS) Director will organize, manage, grow, and evaluate the Program’s activities and outcomes. The EPPS Program Director is…
Added 23 mins ago
Assistant Director of Service and Community Living
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The Assistant Director of Service and Community Living leads the development, implementation, and long-term planning of community engagement programs that promote socially responsible…
Added 24 mins ago
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Resident Care Manager
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Woodstock, IL
- $45,760 to $47,840 USD / year
At Cedarhurst, we go beyond the standard benefits program to recognize and support our team. Along with comprehensive benefits, we offer GROW Points - a unique rewards system that…
Added 26 mins ago
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PT Administrative Assistant for Academic Affairs
Ivy Tech Community College of Indiana
Marion, IN
- $20 to $23 USD / hour
Budgets/Records Management/Inventory Control: Participate in planning. Assist Academic Affairs Leadership in providing administrative oversight to all Schools and Programs functions;…
Added 31 mins ago
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Associate Director, Pipeline Commercial Strategy - Retina Eye Care
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- $141,500 to $268,500 USD / year
…pipeline, primarily in the retina therapeutic area space. The Associate Director will play an integral role in helping to shape & progress the commercial portfolio priorities that support…
Added 34 mins ago
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LPN The Residence at Ferry Park
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Rocky Hill, CT
- $33.25 to $35.75 USD / hour
Active member of the Resident Care Team and assists the Resident Care Director with the management of the community. The management scope includes direct supervision of Resident Care…
Added 40 mins ago
Center Store 3rd Shift Assistant Manager
Festival Foods
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…including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches,…
Added 42 mins ago
Director Operations II
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Referral program – refer a friend and earn a bonus
Added 42 mins ago
HOTEL SALES MANAGER
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Partner with the Internal Sales Manager and Regional Director of Sales to:
Added 42 mins ago
HOSPITALITY SERVICES MANAGER - ORD
Compass Group
Chicago, IL
…services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term…

Compass Group

HOSPITALITY EXPERIENCE MANAGER

San Francisco, CA, United States

Rapport Salary: $85,000 - $95,000

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Job details

Pay: Rapport Salary: $85,000 - $95,000
Posting language: English
Posted: Nov 9, 2026

Original job description

Rapport Salary: $85,000 - $95,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

At Flik Hospitality Group, we don't just serve guests, we create exceptional experiences. As the Hospitality Experience Manager supporting United Airlines' premium lounges at San Francisco International Airport, you will play a pivotal role in shaping memorable moments for thousands of travelers every day.

This is an exciting opportunity for a hospitality professional who is passionate about guest experience, service excellence, culinary innovation, and building high-performing teams. Working alongside operational leaders, culinary experts, and hospitality champions, you will help set the standard for luxury airport lounge hospitality while creating a culture that inspires both associates and guests.

If you thrive in a fast-paced environment, enjoy influencing service strategy, and are energized by developing people and enhancing guest satisfaction, we'd love to meet you.

What You'll Do As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate Director of Hospitality, Regional Hospitality Champions, Operations Managers, Culinary Leaders, Human Resources, and Marketing teams to elevate every aspect of the guest journey.

Key Responsibilities

Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Partner with culinary and operations teams to create elevated food, beverage, and service experiences that reflect premium hospitality standards.
Support and enhance the pre-service meeting experience, helping teams start each shift aligned, engaged, and guest-focused.
Monitor hospitality and customer satisfaction KPIs, ensuring measurable results and return on investment.
Build strong relationships with client partners and key stakeholders while serving as a trusted hospitality advisor.
Stay informed on emerging hospitality, travel, dining, and service trends to introduce innovative ideas and best practices.
Drive initiatives that promote employee engagement, recognition, and a positive workplace culture.
Assist in developing, implementing, and maintaining service standards, operating procedures, and hospitality best practices.

What Makes You Successful You are a hospitality-driven leader who understands that great service is created through engaged teams, thoughtful training, and a relentless focus on the guest experience. You bring energy, professionalism, and a genuine passion for creating memorable moments for guests and employees alike.

Preferred Qualifications

3+ years of experience leading high-impact hospitality, training, guest experience, marketing, communications, or learning and development initiatives within hospitality, restaurant, retail, travel, or service-focused industries.
Alternatively, 5+ years of progressive experience in hospitality operations, customer service management, food service, hotel, airline, or premium-member environments.
Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field preferred.
Passion for food, beverage, culinary trends, and creating exceptional dining experiences.
Strong presentation and facilitation skills with experience delivering training to diverse audiences.
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Proven ability to analyze data and convert insights into meaningful service improvements.
Strong project management, organizational, and multitasking abilities.
Experience developing service standards, training materials, and Standard Operating Procedures (SOPs).
Highly adaptable and comfortable operating in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, PowerPoint, and business reporting tools.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.

Why Join Flik Hospitality Group?

Be part of a world-class hospitality team supporting one of the nation's busiest airports.
Influence the experience of thousands of premium travelers every day.
Partner with culinary, hospitality, and operational leaders who are passionate about excellence.
Grow your career within a nationally recognized hospitality organization.
Help create memorable experiences that transform travel into something extraordinary.

Join us in redefining airport hospitality and delivering first-class experiences, one guest at a time.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1586092 Rapport a specialized division of FLIK Hospitality Group

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More about this job

Skills

Cooking
Interview focus groups
Process improvement
Customer service
Food service operations
Provide training
Communication skills
Project management
Multitasking
Adaptability
Microsoft Office
Microsoft PowerPoint
Problem solving

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