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Added just now
NOC Intern
FIRSTLIGHT
Victor, NY
FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry.
Added just now
TF
Training and Scheduling Coordinator
The First Church of Christ, Scientist
Boston, MA
- $35.38 to $45.99 USD / hour
…and Group and Visitor Engagement Coordinator to consider PA Associate vacation requests, training needs, repeatable or nuanced meetings, and special groups and tours, the Training and…
Added just now
TF
Exhibit and Visitor Operations Coordinator
The First Church of Christ, Scientist
Boston, MA
- $35.38 to $45.99 USD / hour
…Church tours, and outdoors on the Plaza. The Exhibit and Visitor Operations Coordinator will understand and have the ability to perform duties relative to the daily operational needs of…
Added just now
TH
Associate Manager, Product Configuration & Costing
The Hershey Company
Hershey, PA
- $77,600 to $97,000 USD / year
…accuracy, consistency, and transparency of manufacturing cost data across Hershey. In this role, you will analyze SAP Material Ledger actual costing results, uncover key trends and cost…
Added 1 min ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
REYNOLDSBURG, OH
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 1 min ago
Fast Track Summer Intern
Domtar Products
Ashdown, AR
Our platform provides opportunity for hard working individuals to propel themselves into an Associate Engineering role upon graduation. Career advancement at Domtar exists in operations,…
Added 1 min ago
J
INTERNAL Clinic Admissions Associate
Wheat Ridge, CO
- $19.23 to $21.63 USD / hour
…applied behavior analysis (ABA) therapy. As a Clinic Admissions Associate (CAA), you'll be the first point of connection for families beginning ABA treatment. You'll guide them through…
Added 4 mins ago
Warehouse Supervisor
UNIVERSAL PURE, LLC
Arlington, TX
Provide manufacturing information by sorting, initiating, compiling, and analyzing production performance data and records
Added 5 mins ago
IW
Workforce Pell Navigator
Iowa Western Community College (IA)
Council Bluffs, IA
- $40,000 to $45,000 USD / year
Maintain accurate student records, eligibility documentation, funding information, and program data. Prepare reports related to student participation, funding, program completion, and…
Added 6 mins ago
Director of Sales
at Marriott
NY
Your impact: By aligning sales efforts with hotel operations, you help clients find the right solutions while supporting reliable business growth.
Added 6 mins ago
OC
Dispensary Associate - Part-Time
our company
Crofton, MD
- From $17.6 USD / hour
- Part-time
The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, provide…
Added 7 mins ago
S
Merchandise Coordinator, Merchandising, Digital, Makeup
Sephora
San Francisco, CA
- $26 to $34 USD / hour
…you’ll support the merchant team in managing day-to-day business operations, coordinating new product launches, and maintaining accurate and engaging product pages on Sephora.com. The work…
Added 7 mins ago
RN Supervisor-Pediatric Urology Clinic - FT Day
MH-Memphis Hospitals
United States
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive…
Added 7 mins ago
Institutional Investment Operations Associate - Centralized Callback
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC
Wells Fargo is seeking an Institutional Investment Operations Associate within the Centralized Callback team as a part of Corporate Investment Banking Operations. Learn more about the…
Added 8 mins ago
O
Senior Network Developer
Oracle
Seattle, WA · Nashville, TN · Santa Clara, CA · Redwood City, CA · Reston, VA
- $91,400 to $187,000 USD / year
…OCI availability domains. This includes building and managing data center fabrics, edge networks, backbone, fiber metro networks, and supporting multi-cloud initiatives. This role requires…
Added 8 mins ago
Health Program Associate (40 Hour)
State of Connecticut
Hartford, CT
The State of Connecticut, Department of Social Services (DSS) is accepting applications for a Health Program Associate (HPA) in the Integrated Care Unit – Behavior Health Section for the…
Added 13 mins ago
MH
Patient Accounts Specialist II - Physicians Billing
MedStar Health
MD
- $20.98 to $37.36 USD / hour
…hospital/physician patient accounts and collections in medical billing…
Added 14 mins ago
IG
Associate Director, Global Sales Support
Informa Group Plc.
Philadelphia, PA
- $100,000 to $120,000 USD / year
Taylor & Francis is seeking an experienced operations leader to take ownership of global sales support services across all regions. As Associate Director, Global Sales Support, you will be…
Added 18 mins ago
Paramedic
Butler County
El Dorado, KS
Position Summary: Under the supervision of the Operations Captain, the Paramedic provides advanced life support emergency care to sick and injured patients. The employee in this position…
Added 19 mins ago
MA
Banking Services Operations Associate III - Mortgage Payments & Maintenance
Manufacturers and Traders Trust Co
Buffalo, NY
- $18.68 to $31.14 USD / hour
Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.
Added 19 mins ago
Warehouse Office Clerk
Highline Warren
Leominster, MA
The Warehouse Office Clerk is responsible for performing administrative and clerical duties in support of warehouse operations. The individual in this position will coordinate…
Added 20 mins ago
Operations Associate - Middle School
Coney Island Prep
Brooklyn, NY
The Operations Associate (OA) is an excellent opportunity for those seeking a career in school operations or in a school setting outside the classroom. OAs are self-starters and motivated…
Added 22 mins ago
ER
Payroll & Benefits Specialist
Executive Recruiting Group
Westminster, MD
- $65,000 to $75,000 USD / year
…and maintains the records and controls needed for reliable HR…
Added 22 mins ago
Lab Supervisor
CO-17 Patient First Pennsylvania Medical Group, P.L.L.C.
Easton, PA · PA
Reviewing lab inventory data and notifying the DMS when adjustments are needed with inventory control;
Added 23 mins ago
Director Operations II
Dufry Careers
LOUISVILLE, KY
The purpose of the Director of Operations II role is to direct all revenue generating and operations activities of the location, primarily through a team of restaurant managers and support…

Compass Group

HOSPITALITY EXPERIENCE MANAGER

San Francisco, CA, United States

Rapport Salary: $85,000 - $95,000

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Job details

Pay: Rapport Salary: $85,000 - $95,000
Posting language: English
Posted: Nov 9, 2026

Original job description

Rapport Salary: $85,000 - $95,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

At Flik Hospitality Group, we don't just serve guests, we create exceptional experiences. As the Hospitality Experience Manager supporting United Airlines' premium lounges at San Francisco International Airport, you will play a pivotal role in shaping memorable moments for thousands of travelers every day.

This is an exciting opportunity for a hospitality professional who is passionate about guest experience, service excellence, culinary innovation, and building high-performing teams. Working alongside operational leaders, culinary experts, and hospitality champions, you will help set the standard for luxury airport lounge hospitality while creating a culture that inspires both associates and guests.

If you thrive in a fast-paced environment, enjoy influencing service strategy, and are energized by developing people and enhancing guest satisfaction, we'd love to meet you.

What You'll Do As the Hospitality Experience Manager, you will serve as a champion for hospitality excellence across multiple United Club lounge locations. You will partner closely with the Corporate Director of Hospitality, Regional Hospitality Champions, Operations Managers, Culinary Leaders, Human Resources, and Marketing teams to elevate every aspect of the guest journey.

Key Responsibilities

Lead and inspire hospitality initiatives that enhance the guest experience across United Club lounge operations.
Observe, coach, and mentor frontline teams to deliver exceptional, personalized service that exceeds guest expectations.
Design and facilitate engaging hospitality training programs for managers and associates, ensuring consistent service standards across all locations.
Conduct guest satisfaction surveys, focus groups, and feedback sessions to identify opportunities for continuous improvement.
Analyze guest experience data, customer feedback, and operational metrics to develop actionable service improvement plans.
Partner with culinary and operations teams to create elevated food, beverage, and service experiences that reflect premium hospitality standards.
Support and enhance the pre-service meeting experience, helping teams start each shift aligned, engaged, and guest-focused.
Monitor hospitality and customer satisfaction KPIs, ensuring measurable results and return on investment.
Build strong relationships with client partners and key stakeholders while serving as a trusted hospitality advisor.
Stay informed on emerging hospitality, travel, dining, and service trends to introduce innovative ideas and best practices.
Drive initiatives that promote employee engagement, recognition, and a positive workplace culture.
Assist in developing, implementing, and maintaining service standards, operating procedures, and hospitality best practices.

What Makes You Successful You are a hospitality-driven leader who understands that great service is created through engaged teams, thoughtful training, and a relentless focus on the guest experience. You bring energy, professionalism, and a genuine passion for creating memorable moments for guests and employees alike.

Preferred Qualifications

3+ years of experience leading high-impact hospitality, training, guest experience, marketing, communications, or learning and development initiatives within hospitality, restaurant, retail, travel, or service-focused industries.
Alternatively, 5+ years of progressive experience in hospitality operations, customer service management, food service, hotel, airline, or premium-member environments.
Bachelor's degree in Business, Hospitality Management, Marketing, Communications, or a related field preferred.
Passion for food, beverage, culinary trends, and creating exceptional dining experiences.
Strong presentation and facilitation skills with experience delivering training to diverse audiences.
Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Proven ability to analyze data and convert insights into meaningful service improvements.
Strong project management, organizational, and multitasking abilities.
Experience developing service standards, training materials, and Standard Operating Procedures (SOPs).
Highly adaptable and comfortable operating in a dynamic, fast-paced environment.
Proficiency with Microsoft Office Suite, PowerPoint, and business reporting tools.
Strong problem-solving skills with the ability to identify challenges and implement effective solutions.

Why Join Flik Hospitality Group?

Be part of a world-class hospitality team supporting one of the nation's busiest airports.
Influence the experience of thousands of premium travelers every day.
Partner with culinary, hospitality, and operational leaders who are passionate about excellence.
Grow your career within a nationally recognized hospitality organization.
Help create memorable experiences that transform travel into something extraordinary.

Join us in redefining airport hospitality and delivering first-class experiences, one guest at a time.

Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf Req ID: 1586092 Rapport a specialized division of FLIK Hospitality Group

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More about this job

Skills

Cooking
Interview focus groups
Process improvement
Customer service
Food service operations
Provide training
Communication skills
Project management
Multitasking
Adaptability
Microsoft Office
Microsoft PowerPoint
Problem solving

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