General Manager

Bon Appetit Location: Palo Alto, CA Work Schedule: Monday - Friday Salary: $110,000 - $120,000 Other Forms of Compensation: Comprehensive benefits package; bonus eligible

Our Passion is Food!

At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

The General Manager (GM) drives excellence in the service and experience of the operation. The GM identifies, motivates, trains, develops, and directs team members to deliver exceptional service and accomplish daily goals and projects. This position oversees administrative and operational tasks, including financial management and analysis, sanitation, and safety.

The General Manager will focus on innovative hospitality and creating the cafe experience for the client food program in order to support operational excellence. This position reports into the District Manager and will leverage their strong communication, hospitality, and operational skills to partner with key stakeholders (culinary, nutrition, marketing, behavioral science, concept development, procurement, risk management, operations, and people approach) to promote standards and food expectations and enhance user (partner) experience.

Job Description

The great things you will be expected to do:

• Designs, manages, and owns the overall experience, not just the offerings
• Sets an expectation of hospitality that is friendly and engaging
• Has a passion for quality food preparation and taste
• Trains and develops the management team
• Conducts all manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner
• Monitors and manages all financial responsibilities
• Ensures all sector and Compass employee guidelines are implemented and adhered to
• Creates a culture of Food and Workplace Safety
• Treats all customers with professionalism, care, and respect
• Responds to all comments and complaints within 24 hours and follows up with a written or verbal response, with copies to the DM and our partner
• Communicates with the our partner honestly, accurately, and in a timely manner
• Ensures café teams work within budget while maintaining standards
• Ensures that all café operations meet standards
• Oversees and contributes to the successful opening of all new cafés
• Meets all timelines for quarter and year-end reports given by our partner and Sector Employer

Minimum Qualifications:

• Bachelor's degree is preferred, or equivalent professional experience
• Minimum of 5 years food service multi-unit management experience
• Excellent communication skills, both written and verbal
• A proven track record of leadership
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Proven coaching and teaching skills with peers, individuals, and teams
• Passion for food trends, hospitality, innovation, and creative experiences
• Marketing and events experience a plus
• Manages time effectively and prioritizes tasks to meet deadlines
• Creates a culture of food and workplace safety
• Proven coaching and teaching skills with peers, individuals, and teams
• Proven ability to maximize budget as well as enhance user experience and creativity across all channels, in alignment with business strategy
• Ability to effectively communicate, motivate, and interact with all levels within the organization
• Demonstrates good judgement and decision making skills
• Ability to maintain a positive attitude under pressure and motivate teams
• Ability to maintain confidentiality
• Working knowledge of Google Suite (Docs and Slides) and Microsoft Office products (Word, Excel, and PowerPoint)
• Ability to work independently as well as in a team
• Ability to work in a fast paced, changing environment

Physical and Language Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:

• Stand, talk or hear, and taste or smell
• Walk, use hands or fingers, handle or feel; stoop, kneel, crouch, or crawl
• Specific vision abilities required
• Ability to read, understand, and speak English to perform essential functions of the job

Apply to Bon Appetit today! Bon Appetit is a member of Compass Group USA. Click here to Learn More about the Compass Story Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Bon Appetit maintains a drug-free workplace. Req ID: 1588586 Bon Appetit Allison Murphy