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Senior Medical Lab Generalist - Night Shift
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Added 12 mins ago
Licensed Practical Nurse- Home Health Visits
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Compass Group

CUSTOMER EXPERIENCE MANAGER - OMAHA, NE

OMAHA, NE, United States

$60,000 to $70,000 USD / year

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Job details

Pay: $60,000 to $70,000 USD / year
Experience: 3+ years of experience in client relations, account management, customer success, or a related field
Posting language: English
Posted: Nov 3, 2026

Original job description

Canteen Salary: $60,000 - $70,000 /year Other Forms of Compensation: Yearly Bonus Opportunity & Company Car

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary

The Customer Experience Manager is responsible for managing key client accounts, strengthening relationships, ensuring service excellence, and supporting operational teams. This role plays a critical part in client retention, service optimization, and overall client satisfaction.

Key Responsibilities:

Serve as the primary point of contact for assigned client accounts
Build and nurture strong, long term client relationships
Understand client needs and provide tailored service and solutions
Collaborate with internal departments to ensure seamless client support
Monitor client satisfaction and implement improvement strategies
Proactively identify opportunities to expand client engagement
Track client issues, follow up on resolutions, and ensure timely communication
Prepare reports, updates, and presentations for leadership and clients
Support overall client success initiatives

Qualifications:

3+ years of experience in client relations, account management, customer success, or a related field
Strong interpersonal communication, and presentation skills
Proven ability to manage multiple accounts and conflicting priorities
Problem solving mindset with a high level of professionalism
Experience working cross functionally with internal teams
Proficiency in CRM tools (preferred)
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint) and route management software
High level of organization and attention to detail

Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Req ID: 1586557 Canteen Leticia Pinon

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More about this job

Skills

Customer experience
Communication skills
Presentation skills
Leadership
Problem solving
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Attention to detail

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