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Compass Group

CONFERENCE CENTER SUPERVISOR

New York, NY, United States

Flik Hospitality Group Salary: $68,000 - $70,000

Apply on careers.compass-usa.com About employer

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Job details

Pay: Flik Hospitality Group Salary: $68,000 - $70,000
Posting language: English
Posted: Nov 11, 2026

Original job description

Flik Hospitality Group Salary: $68,000 - $70,000

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 12 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations.

Key Responsibilities:

Effectively manage day-to-day site operations of 3-4 conference centers with a staff of 8 Conference Coordinators across Charlotte Uptown and Metro area
Keep open communication with Area Manager and Contract Manager, ask questions, and escalate issues with staff or at the site
Manage and assign daily duties of Connections staff (i.e. event setups/teardowns, room flips, customer check-in, etc.)
Act as lead contact and support for executive level meetings/events
Act as primary Connections support assisting in the planning and logistical coordination for all high level, large scale events
Review monthly operational metrics, actively identify and share opportunities to increase utilization, raise customer service scores, lower cancellation rates and unfilled requests
Build Connections business and increase space utilization by understanding local lines of business drivers and needs; build relationships with key partners in market
Establish and maintain close working relationships with Connections WF client and vendors (i.e. security, facilities housekeeping, caterers, etc.)
Actively identify and share opportunities to reduce overall expenses of the operation
Deliver a consistent, outstanding customer service experience at all times
Oversee and audit reservation requests and process in CPGA and Resource Scheduler
Oversee and audit all emails in the location-specific folders in shared Connections mailbox
Knowledgeable on all Connections site information; able to answer questions and/or research information regarding specific Connections locations, in addition to their specific site
Adjudicates reservation conflicts (e.g. two groups arrive for same space on the same day) and resolve to find alternate space as needed; modify reservations as needed and/or requested
Greet, smile and provides directional assistance to all guest/facilitators as needed as well as provide site tours
Oversee room setups; assuring room configurations are correct, ready 30 minutes prior to event start
Knowledgeable to provide technical support for in-room AV equipment (i.e. laptop connection, digital display, video/audio conference etc.)
Maintain staff by recruiting, selecting, orienting and training employees and developing and making sure employees that report to you meet performance expectations
Supervise and support Connections Project Coordinators in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention
Monitor employee productivity and provide constructive feedback and coaching
Host weekly team meetings with all staff as well as bi-weekly one on ones with each direct report
Organize the workflow and ensure that employees understand their job duties and delegated tasks
Ensure that work environment is safe, secure and healthy

Minimum Qualifications:

Outstanding customer service skills
Superior verbal and written communication skills, especially customer friendly communications
Must be comfortable speaking in front of an audience
High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
Ability to manage teams remotely, work independently, prioritize effectively and make decisions
Ability to adapt quickly to change and maintain a flexible approach when providing customer support
Able to work a flexible schedule to include evening and weekend hours

Preferred Skills:

2+ years supervisory experience (managing teams)
Ability to navigate vitual meeting platforms i.e. Zoom, Skype, MS Teams
Catering or other food service-related experience
Communications, Event Planning or Hospitality background

Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story

Associates at Flik Hospitality are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace.

Req ID: 1589175 Flik Hospitality Group

JEANNE M LANE

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Jobs in the United States