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Added 5 mins ago
ES
Assistant Store Manager
Extra Space Storage
Kingston, MA
- $17 to $20 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 5 mins ago
ES
Assistant Store Manager
Extra Space Storage
Pembroke, MA
- $17 to $20 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 5 mins ago
ES
Assistant Store Manager
Extra Space Storage
Pembroke, MA
- $18 to $20 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 5 mins ago
Registered Nurse - Progressive Care Unit
Veterans Affairs, Veterans Health Administration
West Roxbury, MA
Added 6 mins ago
Retail Merchandising & Inventory Supervisor
Staples
Attleboro, MA
…Merchandising and Signage Standards, Inventory Management, Back-Room Operations and Customer Service through actions and coaching. You will be collaborative and inclusive in helping our…
Added 6 mins ago
ES
Assistant Store Manager
Extra Space Storage
Taunton, MA
- $18 to $20 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 6 mins ago
ES
Store Manager
Extra Space Storage
New Bedford, MA
- $18 to $21 USD / hour
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
Added 6 mins ago
ES
Assistant Store Manager
Extra Space Storage
New Bedford, MA
- $17 to $20 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 6 mins ago
ES
Assistant Store Manager
Extra Space Storage
Framingham, MA
- $17 to $21 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 6 mins ago
E
Event Technical Lead, Audio Visual - Boston Harbor Hotel
Encore
Boston, MA
- $18.77 to $24.4 USD / hour
…complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event…
Added 6 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Boston, MA · Lynn, MA
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 22 mins ago
EC
Associate Manufacturing Engineer
Eaton Corporation
Jonesville, SC
- $59,000 to $86,000 USD / year
Eaton’s ES AMER ESS division is currently seeking a Associate Manufacturing Engineer.
Added 22 mins ago
Temp Store Manager
Extra Space Storage
Mt Pleasant, SC
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
Added 22 mins ago
Store Manager (Live on Site)
Extra Space Storage
Bluffton, SC
The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards,…
Added 22 mins ago
EC
Associate Production Supervisor
Eaton Corporation
Sumter, SC
- $71,000 to $105,000 USD / year
The Associate Production Supervisor supports frontline manufacturing operations within an assigned production area to achieve safety, quality, delivery, inventory, and productivity…
Added 22 mins ago
Assistant Store Manager
Extra Space Storage
Greenville, SC
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 22 mins ago
Assistant Store Manager
Extra Space Storage
Greenville, SC
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 24 mins ago
Engineer-In-Charge
City of New York
New York City, NY
Only candidates who are permanent in the Associate Project Manager title, or those who are reachable on DDC’s promotional list for exam #3573 or the open-competitive list for exam #3110 may…
Added 38 mins ago
Electrician I (2nd shift) (Madison, Alabama (AL), US, 35756)
SPX
Madison, AL
…systems on manufactured products. Reporting to the Maintenance Manager, this job also can be assigned special projects to support factory safety, sustainability, growth, and…
Added 47 mins ago
Threat Assessment Manager- GWS Technology & Security Operations (Remote)
Capital One
Jefferson City, MO
+ Collaborate with Legal, Associate Relations, Human Resources, and other partners on Workplace Violence (WPV) issues including coordinating meetings to review critical incidents, assess…
Added 52 mins ago
Accounting Intern - Summer 2027
C&S Wholesale Grocers, Inc.
Byron Center, MI
Assist in daily operations and administrative tasks within the assigned department.
Added 52 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Kalamazoo, MI
- $15.73 to $17.73 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 1 hour ago
Circuit Design Engineering Associate Manager, Avionics, Secret Clearance
Lockheed Martin
Littleton, CO
Join us as a Circuit Design Engineering Associate Manager and become a member of the US Navy's Fleet Ballistic Missile (FBM) D5 Life Extension 2 (D5LE2) Avionics team.
Added 1 hour ago
Dining Services Department Manager
Healthcare Services Group, Inc.
Aurora, CO
The Dining Services Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service.…
Added 1 hour ago
Senior Logistics Manager
Odyssey Systems Cons
Colorado Springs, CO
Senior Logistics Manager Job Locations US-CO-Colorado Springs ID 2026-9260 Category Logistics Type Full Time Biweekly Hours 80 Location : Name Peterson SFB Min USD $135,000.00/Yr. Max USD…

Closed listing

Compass Group, North America

PATIENT EXPERIENCE MANAGER

Louisville, KY, United States

Salary: $65,000-$70,000

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Salary: $65,000-$70,000
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Crothall Healthcare

Salary: $65,000-$70,000

Other Forms of Compensation:

Pay Grade: [[payGrade_obj]]

Crothall Healthcare , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com .

Job Summary

Job Summary:

Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.

Key Responsibilities:

Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit

Maintains and supports client satisfaction at a level that ensures account retention

Administers required client/customer surveys and responds in a timely and effective manner

Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives

Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs

Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)

Ensures compliance with all regulatory agencies (CMS, JCAHO)

Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success

Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts

Works closely with on-site management team to reach operational goals

Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize

Participates in all Patient Experience Department learning sessions including monthly educational webinars

Provides recognition for employee when programs are implemented with success

Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success

Compose patient satisfaction reports as needed to management.

Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.

Preferred Qualifications:

HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred

2-3 years in-servicing experience in customer service training

Hospitality and healthcare experience preferred

3-4 years experience in service-oriented operations

Good coaching and on the job training skills required

Excellent organizational skills and ability to multi-task essential

Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Associates at Crothall are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1587434

Crothall Healthcare

CINDY SWIDERSKI

[[req_classification]]

About employer

More about this job

Skills

Customer service
Employee relations
Reporting
Regulatory compliance
CMS
Operations management
Coaching
Organizational skills
Microsoft Windows
Office software
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

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