CLF House Supervisor

Description POSITION TITLE: Community Living Facility (CLF) House Supervisor Reports To: Administrator of Community Services Supervises: CLF House Lead, Direct Support Persons, Dietary Tech Position Status: Full-Time, Salaried - $50,000.00/annually Location: Chillicothe, Illinois

POSITION SUMMARY

The Community Living Facility (CLF) House Supervisor is responsible for overseeing the daily operations, staffing, resident services, and overall functioning of an assigned residential facility serving adults with disabilities. This position ensures that residents receive appropriate supervision, guidance, support, and training in a safe, respectful, and person-centered environment that promotes independence, dignity, personal growth, and community integration. The House Supervisor provides leadership and supervision to residential staff, monitors the delivery of services, ensures compliance with applicable federal and state laws and regulations, and maintains the facility in accordance with Illinois Department of Public Health (IDPH) requirements and organizational policies and procedures. The House Supervisor is responsible for ensuring that residents' individual needs, choices, rights, and personal goals remain central to all aspects of residential services while maintaining operational efficiency, regulatory compliance, and quality standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Facility Operations and Administration

• Oversee the daily operations and overall functioning of the Community Living Facility.
• Ensure the facility operates in accordance with applicable IDPH regulations, the Illinois Community Living Facilities Licensing Act, and organizational policies and procedures.
• Maintain adequate staffing coverage and ensure appropriate supervision is available throughout all shifts, including weekends and holidays.
• Develop and maintain employee work schedules, coordinate staffing assignments, and arrange coverage for call-offs and unexpected absences.
• Monitor daily operations to ensure the facility remains safe, clean, organized, and properly maintained.
• Conduct routine facility inspections and coordinate necessary maintenance, repairs, and safety improvements.
• Ensure required facility records, reports, schedules, and administrative documentation are accurate, complete, and maintained appropriately.
• Communicate operational concerns, staffing needs, and significant facility issues to the Administrator of Community Services.
• Assist with facility inspections, regulatory reviews, audits, and corrective action plans.
• Ensure facility operations remain within the approved licensed capacity and applicable licensing requirements.

2. Resident Services and Individualized Support

• Oversee the delivery of residential services that promote residents' independence, dignity, self-determination, and quality of life.
• Ensure residents receive appropriate supervision, assistance, and support based on their individual needs and abilities.
• Support residents in developing and maintaining daily living skills, including personal hygiene, household responsibilities, meal preparation, social skills, and independent living activities.
• Promote opportunities for residents to participate in community activities, social events, recreational programs, employment opportunities, and other meaningful experiences.
• Respect residents' individual preferences, personal choices, privacy, cultural differences, and right to participate in decisions affecting their lives.
• Ensure services are provided in accordance with applicable individual service plans, assessments, and documented support needs.
• Monitor residents' progress and communicate changes in their physical, emotional, behavioral, or functional needs to the appropriate personnel.
• Coordinate with case managers, families, guardians, healthcare providers, and other authorized representatives as appropriate.
• Ensure residents are treated with respect and are free from abuse, neglect, exploitation, discrimination, intimidation, and inappropriate treatment.
• Promote a residential environment that encourages personal growth, independence, and inclusion within the community.

3. Staff Supervision and Leadership

• Provide direct supervision, leadership, and guidance to CLF House Lead, Direct Support Persons and Dietary Technicians.
• Establish clear expectations regarding job performance, professionalism, attendance, communication, and resident care responsibilities.
• Ensure employees understand and follow organizational policies, facility procedures, resident rights, and applicable regulatory requirements.
• Participate in recruitment, interviewing, hiring recommendations, and training of residential staff.
• Ensure employees complete required in-service training, and ongoing professional development.
• Conduct employee performance evaluations and provide coaching, feedback, and corrective action when necessary.
• Address employee attendance, performance, disciplinary concerns, and workplace issues in a timely and consistent manner.
• Promote accountability, teamwork, effective communication, and a positive working environment.
• Ensure staff demonstrate appropriate professional conduct and maintain respectful interactions with residents.
• Monitor staff performance to ensure assigned duties are completed appropriately and residents receive consistent support.
• Delegate responsibilities appropriately while maintaining supervisory oversight and accountability.

4. Regulatory Compliance and Resident Rights

• Ensure facility operations comply with applicable federal, Illinois state, and local laws, regulations, licensing standards, and organizational policies.
• Maintain working knowledge of the Illinois Community Living Facilities Licensing Act and IDPH Community Living Facilities Code.
• Ensure residents are informed of and supported in exercising their rights, including privacy, dignity, personal choice, communication, visitation, and participation in decisions affecting their lives.
• Ensure resident information and records are maintained confidentially and disclosed only as authorized by applicable law and organizational policy.
• Monitor compliance with applicable abuse, neglect, and exploitation prevention, reporting, and investigation requirements.
• Ensure concerns involving suspected abuse, neglect, exploitation, or resident safety are immediately addressed and reported to the appropriate authorities in accordance with applicable requirements.
• Ensure required documentation, incident reports, investigations, and follow-up actions are completed accurately and within established timeframes.
• Ensure staff understand their responsibilities regarding resident rights, confidentiality, professional boundaries, and mandatory reporting.
• Monitor compliance with applicable federal Home and Community-Based Services (HCBS) settings requirements, when applicable, including individual choice, community access, privacy, autonomy, and person-centered services.
• Assist in developing and implementing corrective action plans when compliance deficiencies or operational concerns are identified.

5. Health, Safety, and Emergency Management

• Maintain a safe and healthy residential environment for residents, employees, and visitors.
• Ensure staff follow established health, safety, infection prevention, sanitation, and emergency preparedness procedures.
• Monitor the proper completion and maintenance of safety inspections, fire drills, emergency equipment checks, and other required facility documentation.
• Ensure emergency procedures are established, communicated, and followed.
• Respond promptly to emergencies, accidents, injuries, medical concerns, and other situations affecting resident or employee safety.
• Ensure appropriate emergency medical assistance is obtained when necessary.
• Monitor medication-related procedures to ensure medications are handled, stored, documented, and administered only by appropriately trained and authorized personnel in accordance with applicable requirements.
• Coordinate with healthcare professionals and authorized representatives regarding significant changes in residents' health or support needs.
• Identify potential safety risks and implement appropriate preventive measures.
• Ensure facility maintenance and environmental conditions meet applicable health, sanitation, fire, and safety requirements.

6. Communication and Coordination

• Maintain effective communication with the Administrator of Program Services, case managers, residential staff, families, guardians, and other authorized representatives.
• Communicate significant resident concerns, incidents, changes in condition, staffing issues, and facility operations to the appropriate leadership personnel.
• Participate in resident meetings, service planning meetings, staff meetings, and other required organizational meetings.
• Respond to resident, family, guardian, and employee concerns professionally and in a timely manner.
• Maintain appropriate documentation of communications, concerns, and follow-up actions.
• Collaborate with other departments to ensure continuity of services and effective coordination of residential operations.

7. Quality Assurance and Performance Improvement

• Monitor the quality and consistency of residential services.
• Identify opportunities to improve resident outcomes, employee performance, facility operations, and regulatory compliance.
• Review documentation, incident trends, staffing concerns, and operational reports to identify areas requiring improvement.
• Participate in internal audits, quality assurance activities, and regulatory reviews.
• Implement and monitor corrective actions to address identified deficiencies.
• Promote a culture of continuous improvement, accountability, and person-centered care.

PREFERRED QUALIFICATIONS

• Associate's in Human Services, Social Services, Psychology, Rehabilitation Services, or a related field.
• Two or more years of supervisory experience in residential services or disability support programs.
• Experience with IDPH-licensed residential facilities or other regulated residential programs.
• Knowledge of Illinois disability services regulations, HCBS requirements, and applicable abuse and neglect reporting procedures.
• Experience with employee training, staff development, quality assurance, and regulatory compliance.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to demonstrate professional leadership and sound judgment.
• Ability to establish effective working relationships with residents, employees, families, and community partners.
• Ability to manage competing priorities and oversee multiple aspects of residential operations.
• Ability to communicate effectively, both verbally and in writing.
• Ability to recognize and address potential health, safety, and compliance concerns.
• Ability to maintain professionalism, confidentiality, and ethical standards.
• Ability to demonstrate patience, empathy, respect, and understanding when working with adults with disabilities.
• Ability to promote a positive, supportive, and inclusive residential environment.

PHYSICAL REQUIREMENTS

• Ability to perform routine duties within a residential facility.
• Ability to stand, walk, sit, bend, and move throughout the facility as required.
• Ability to assist with emergency response procedures and provide support within the employee's training and authorized responsibilities.
• Ability to occasionally lift or move items consistent with the essential functions of the position and applicable safety procedures.
• Reasonable accommodations will be provided in accordance with applicable law.

GENERAL RESPONSIBILITIES

The House Supervisor is expected to perform all duties in a professional and ethical manner, demonstrate commitment to CWTC's mission, maintain confidentiality, and promote the safety, dignity, independence, and well-being of all residents. Other duties may be assigned as necessary to support the effective operation of the facility and the residential services program.

Requirements

MINIMUM QUALIFICATIONS

• Must be at least 21 years of age.
• High school diploma or equivalent required.
• Minimum of one year of experience working with adults with disabilities or in a related residential, human services, or social services setting preferred.
• Previous supervisory, management, or leadership experience.
• Demonstrated understanding of the needs and abilities of adults with disabilities.
• Knowledge of resident rights, person-centered services, residential operations, and applicable regulatory requirements.
• Ability to effectively supervise, train, motivate, and evaluate employees.
• Strong communication, organizational, problem-solving, and decision-making skills.
• Ability to maintain accurate documentation and confidential records.
• Ability to respond appropriately to emergencies and challenging situations.
• Must successfully complete required background checks and meet all applicable employment and facility requirements.
• Must possess a valid driver's license and maintain required automobile insurance if driving is an essential function of the position.