CSR

🐾 Client Service Representative (CSR) – Full-Time 📍 Conchester Animal Hospital Love helping people and pets? This might be your spot. We’re looking for a full-time CSR to be the welcoming face of our hospital - someone who keeps things running smoothly while creating a great experience for every client who walks through our doors (and every pet who drags them in 🐶🐱). ✨ What You’ll Do

• Greet clients and pets by name and make them feel at home
• Answer phones, schedule appointments, and manage a busy front desk
• Communicate clearly with clients about services, care, and next steps
• Prepare estimates, invoices, and process payments
• Keep records accurate and organized
• Jump in to help the team and keep the day moving
• Recognize urgent situations and alert medical staff

🧠 What We’re Looking For

• Customer service experience
• Friendly, calm, and organized under pressure
• Strong communication and multitasking skills
• Comfortable with computers and learning new systems
• Team player with a positive, can-do attitude
• Genuine love for animals and the people who care for them

🚀 Why Join Us?

• Supportive, team-first environment
• Opportunity to grow in veterinary medicine
• Hands-on experience in a fast-paced, rewarding field
• And yes… lots of adorable pets

Apply today and be part of a team that truly cares - for pets and people.

Benefits:

• Employee discounts (applied after 90 days of employment)
• Opportunities for growth and advancement within the clinic.
• Referral program
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance

Skills and Abilities:

• Excellent oral and written communication
• Organized and meticulous
• Knowledge of basic veterinary terms and procedures
• Knowledge of basic computer skills
• Patience and respect for client, patients and colleagues
• Ability to deal with stressful situations

Physical/Emotional Demands:

• Standing/walking/lifting. (Applicants must be able to lift 50lbs)
• The applicant must be able to adapt to emotional transitions between appointments - for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.

Work Environment:

• Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability
• Strong emphasis on teamwork and cross-functional collaboration
• Supportive and inclusive culture that values diverse perspectives
• Goal-driven environment focused on high performance and continuous improvement
• Open communication and feedback are encouraged to foster growth
• Employees are empowered to take initiative and contribute to shared success
• Flexible and responsive to change, with a focus on innovation
• Positive work culture that balances productivity with employee well-being
• Emphasis on accountability, integrity, and mutual respect