Client Service Specialist

Community State Bank is seeking a Part-Time Client Service Specialist(approx. 20-25 hours per week) to join our dynamic Retail Banking team at our Fort Wayne, Indiana branch. The ideal candidate would generally work Tuesday, Wednesday, Friday 12:00pm-5:10pm; Thursday 8:30am-5:10pm and every Saturday 8:45-12:10 but could work with Saturday hours having every third Saturday off. Prior customer service and cash handling experience is preferred; prior banking experience is helpful but not required. Starting pay is $17.00 per hour. Full job duties are listed below.

Part-time employee are eligible for paid holidays, paid time off, paid parental leave, 401(k) and ESOP retirement benefits, and certain voluntary supplemental benefits. Apply today to see why CSB is a great place to work!

**Job Title:**Part-Time Client Service Specialist Trainee **Reports To:**Client Service Manager **Supervises:**None **Division:**Retail **FLSA Classification:**Non-Exempt **Pay Rate:**Hourly

**Position Purpose:**The Client Service Specialist (CSS) Trainee position is an entry level front-line position. The CSS Trainee will be trained to become a CSS I and will be responsible for providing exceptional client service while handling basic front-line client transactions and inquiries.

Job Requirements **Education:**A high school diploma or equivalent required.

**Experience:**No banking experience required. Customer service and cash handling experience preferred.

**Skills:**Professional verbal and written communication skills; strong attention to detail; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed.

Essential duties include, but are not limited to:

CSB Cultural Expectations

• Commit to learning, integrating, and modeling CSBs I CREATE core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality
• Align to bank-wide vision, mission, and business objectives
• Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies

General Job Duties

• Practice an exceptional standard of client service/hospitality
• Maintain a client first approach for both external and internal customers
• Create an observably positive experience for clients
• Work with teammates to create a collaborative environment in serving the customer
• Support and celebrate teammates growth
• Adhere to schedule (timeliness)
• Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration of the ever-changing landscape of staffing, training, and process improvement
• Be willing to ask questions in order to balance the risk to the bank and meeting customer needs
• Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance
• Demonstrate the strong communication skills and practices necessary for interactions with customers, the Client Service Manager, the Branch Manager, and colleagues
• Exhibit a willingness to ask for help when necessary and offer it when needed
• Learn all basic client service transactions, including deposits, withdrawals, payments, cashiers checks, money orders, check cashing, etc.
• Learn how to adhere to signing and transaction authority limits, branch security requirements, cash handling security procedures, and dual control procedures
• Begin to learn signs of fraud and watch for fraudulent cash and transaction activity in order to protect the bank and clients
• Begin to learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Ac , etc.
• Complete CSS Trainee training and begin CSS I training within 3-6 months of position start date

Physical Demands

• Frequent sedentary work that primarily involves sitting/standing for extended periods
• Frequent repetitive motions that include the hands and/or fingers
• Constant reaching with hands and arms
• Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone
• Constant written and verbal communication with others to exchange information
• Constant state of awake and alertness
• Occasional stooping, kneeling, or crouching
• Frequently speaking and listening to coworkers and clients both in person and on the phone
• Constant in-person attendance at job site
• Occasional travel to a branch or client location
• Occasional lifting of up to 25 pounds
• Occasional exposure to adverse weather conditions
• Constant exposure to moderate office noise levels in a group setting

Community State Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type