Residential Placement Manager

Provides information and referral to individuals seeking residential placement in the Emergency Shelters, IRAs or Project SAFE; coordinates with Residential Program Coordinators to ensure appropriate long term placement options are secured. Follows OPWDD Residential Vacancy Management Protocol and collaborates with Western New York Developmental Disabilities Regional Office (DDRO) to provide residential options to individuals in need of placement. Also, coordinates with Care Coordinators to ensure active search for appropriate long-term residential placement; and provides information and referral to families seeking overnight respite options. Oversees the Residential Benefits Specialist, ensuring that individual’s moving into and living in residential sites receive the maximum benefits.

POSITION RESPONSIBILITIES

Acts as an Agency contact for all individuals inquiring about residential options and overnight respite services.

As needed, provides information to Individuals, families and Care Coordinators as to the OPWDD process for applying for residential services.

Works collaboratively with WNYDDRO Certified Residential Options (CRO) team to identify individuals in need of residential options.

Identifies individuals from CRO Priority Registry and contacts Care Coordinators to gather further information for residential options. Coordinates with Care Coordinators, individuals, families and Residential Program Coordinators to interview/screen the individual for potential residential placement.

Follows OPWDD Vacancy Management Protocol and completes all included paperwork and forms in compliance with OPWDD Protocol.

Reviews Emergent, Substantial, and Current needs list to find appropriate candidates for teams to consider for placement

Ensures referral information is complete and accurate. Follows up with the Individual. CRO team, Family, and Care Coordinators for necessary information as needed.

Gathers all enrollment paperwork and ensures service is listed on ISP the person’s Life Plan, ensures LCED is completed and current.

Ensure each referral is presented to the clinical and residential team for consideration and approval, when applicable. Follows up on determination, sending it back to the CRO team

Completes waiver eligibility including DDP-1 service enrollment and uploads documents into the OPWDD Choices database.

Arranges tours of prospective sites for individuals, their family, and Care Coordinators.

Ensures Program Benefit Specialist verifies benefit information including Medicaid, Social Security and SNAP benefits. Discusses any concerns with benefits with the Assistant Director/ Director of Residential Services prior to placement.

Coordinates new residential move with Individual and family, Residential Program Coordinator, site manager and support team, and Care Coordinator. Ensures smooth transition with the moving in process, including site physical plant readiness.

Participates in monthly Residential rent meeting to ensure the smooth transition of benefits involving new admissions as well as to monitor the continuance of benefit for all residents

Maintains contact with the Residential Program Coordinators regarding potential future placement options and site needs.

Organizes individuals file and transfers the files to appropriate residential site. Ensure that any outstanding needs (i.e. pending medical follow-up) for internal transfers are clearly communicated to the new residential site.

Conducts post move in follow-up with the individual and/or family to check on satisfaction with services.

Provides information as needed to assist with new residential projects.

Participates in staff meetings, in-service training, and supervisions.

Assists with other residential needs such as, but not limited to, training managers and site coverage when needed.

SUPERVISORY RESPONSIBILITIES

This position supervises the Residential Benefits Specialist.

Requirements

1. Education and Experience

a. Associate’s Degree with one (1) year of directly related experience or

b. Bachelor’s Degree.

2. Skills, Knowledge and Abilities

a. Working knowledge of developmental disabilities and community based services for the population.

b. Significant knowledge and experience with assisting individuals in a residential setting and with domestic violence situations preferred.

c. Good oral and written communication skills and basic computer skills.

d. Working knowledge of community based services for the population.

e. The ability to read and write case notes as well as understand written directions.

f. The ability to organize, plan and manage caseload with flexibility, dependability, discretion, and independent judgment

3. Verifications and Screenings

a. County criminal background check.

b. A drug screen prior to the commencement of employment.

c. Use of personal vehicle for work purposes.

4. Physical and Mental Requirements

a. Exercising independent judgment, concentrating, thinking, communicating, interacting with others, managing multiple tasks and coping with stressful situations and deadlines.

b. Staying awake and alert while on duty.

WORKING CONDITIONS:

1. Will usually work normal business hours. May need to work outside of normal business hours to accommodate appointments and program needs.
2. Frequent local travel required.