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Community Medical Services

Client Services Coordinator

Phoenix, AZ, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description Shift: Monday - Friday 11am-7pm

Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:

Subsidized medical, dental, and vision insurance
Health savings account
Short and long-term disability insurance
Life insurance
Paid sick, vacation, and holiday time
401K retirement plan with match
Tuition and Continuing Medical Education reimbursement up to 100%
Employee assistance program to support your mental health and wellness
Ongoing professional development

We’re looking for someone who:

Enjoys a consistent schedule.
Is excited to work in an outpatient setting, much like a doctor’s office.
Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.

Responsibilities:

Greets and attends to clients in person and over the phone
Answers all phone calls in a professional and courteous manner
Manages the patient flow of a high volume of clients in a fast-paced environment
May place outbound calls to schedule follow-up appointments, or to engage clients in treatment
Creates new client profiles and enters demographic information in electronic health record
Schedules appointments using electronic scheduling system
Completes accurate documentation of client visits in their electronic health record
Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.
Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
Establishes client payment plans and financial contracts, collects and posts payments
Ensures confidentiality of all client and employee information
Assists in the de-escalation of clients using a trauma-informed approach
Triages client issues to secure most appropriate solution Introduces clients to the
Recovery Connect engagement app and help them navigate it as needed
Completes end of day tasks, including reconciling deposit and payment records
Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
Participates in in-service/education regarding
Quality Improvement or required job-focused education
Helps maintain inventory and assist in ordering clinic supplies
Performs general office duties, such as document preparation, scanning, faxing

Requirements

High School Diploma/GED
1+ years of experience in customer service is required
1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required
Hospital front desk or multi-physician front desk experience preferred
For employees in the following states (TX/OH/MN/IN/WI):
Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview

Skills:

Ability to communicate clearly and effectively between all organizational levels and with outside providers
Basic computer knowledge, including ability to navigate in electronic health records
Culturally competent and sensitive to client and employee needs
Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
Excellent organizational skills, accuracy, and attention to detail
Problem solving, conflict resolution, time management, and strong customer service skills
Strong team player comfortable working in a fast-paced setting
Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
Flexible with the ability to work in a continuously changing environment
Ability to work flexible hours including nights, weekends, and holidays
Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)

Tools and Equipment:

Frequent use of a telephone, computer, printer, fax machine and copier
Frequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
Frequent use of electronic health record

Physical Working Conditions and Office Setting Description:

Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
Frequent and prolonged typing and operation of computer, keyboard, and telephones
Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

#CLSTF About Community Medical Services Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking. Our Commitment We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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