Area Manager

Description The Area Manager serves as a key operational leader within the organization, clinical hierarchy, reporting directly to the Regional Operations Director. This role bridges day-to-day clinic-level operations and regional strategy by supervising and overseeing clinic operations across multiple assigned facilities. The Area Manager is responsible for ensuring clinics operate efficiently, staff perform at a high level, and patients receive consistent, high-quality, evidence-based care for opioid use disorder and related behavioral health conditions.

The Area Manager ensures operational continuity across assigned clinics, drives adherence to company policies, supports compliance with all regulatory requirements, and implements directives from the Regional Operations Director.

As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued. Along the way, we’ll invest in your well-being through a benefits package that includes:

• Subsidized medical, dental, and vision insurance
• Health savings account
• Short and long-term disability insurance
• Life insurance
• Paid sick, vacation, and holiday time
• 401K retirement plan with match
• Tuition and CME reimbursement up to 100%
• Employee assistance program to support your mental health and wellness
• Ongoing professional development

Requirements

PRIMARY JOB RESPONSIBILITIES

Operational Leadership

• Oversees day-to-day operations across all assigned clinics, ensuring consistent delivery of services and smooth clinic functioning.
• Providing direction, coaching, and accountability to ensure clinic-level goals are met.
• Conducts regular site visits to monitor clinic performance, staff engagement, physical environment standards, and patient flow.
• Identifies operational inefficiencies and partners with clinic leadership to develop and implement solutions.
• Ensure directives, initiatives, and policy updates from the Regional Operations Director are communicated, implemented, and followed across all assigned clinics in a timely manner.
• Evaluates and improves clinic workflows and escalates systemic issues to the Regional Operations Director as needed.
• Addresses facility or program-related issues and communicates resolutions or escalations to the Regional Operations Director.

Staff Supervision & Development

• Provides supervision, performance management, and professional development support to clinic managers and employees, in alignment with Regional Operations Director guidance and company standards
• Conducts regular one-on-ones and performance evaluations for direct reports; provides structured feedback and coaching.
• Assists with recruiting, onboarding, and training of Clinic Managers and supports clinic-level hiring needs in coordination with EXT.
• Promotes a positive, professional, and patient-centered workplace culture across all assigned clinics.
• Addresses HR concerns and employee relations matters with guidance from the VP of Human Resources, including corrective actions and documentation.
• Mentors Clinic Managers for career growth and advancement, supporting succession planning within the region.

Compliance & Regulatory Oversight

• Ensures all assigned clinics maintain compliance with local, state, and federal healthcare regulations, including DEA, CARF, RBHA, Medicaid, and other oversight agencies.
• Supports readiness for audits, inspections, and accreditation reviews; coordinates clinic-level preparation and documentation.
• Monitors and enforces adherence to policies related to controlled substances, patient privacy (HIPAA), clinical documentation, and safety protocols.
• Verifies timely completion of required quality management documents, including diversion reports, outcome surveys, emergency preparedness drills, and employee training records.
• Communicates policy changes to Senior Clinic Managers and ensures consistent implementation across all assigned clinics.

Performance & Quality Management

• Tracks and analyzes key performance indicators (KPIs), including Core Four KPIs, census data, productivity metrics, and patient retention trends across assigned clinics.
• Prepares and presents operational performance reports for the Regional Operations Director.
• Collaborates with the Compliance Team to coordinate improvement activities and ensure corrective actions are implemented at the clinic level.
• Reviews clinic-level processes to identify areas for improvement and works with Clinic Managers to develop and execute action plans.
• Monitors and reports on grant deliverables for any assigned grant-funded programs, working in collaboration with the Grant Manager and Regional Operations Director.

Patient Care Support

• Works collaboratively with clinical leadership to ensure consistently high standards of patient care and safety across all assigned clinics.
• Addresses patient concerns or operational barriers that negatively impact treatment access, retention, or outcomes.
• Supports clinic-level initiatives that enhance patient experience and promote treatment success.
• Resolves complex client concerns and supports Clinic Managers in managing crisis episodes that exceed clinic-level capacity.

Financial & Administrative Oversight

• Assists the Regional Operations Director with budget monitoring, cost control, and resource allocation across assigned clinics.
• Reviews clinic productivity, staffing levels, and operational expenses to identify variances and recommend adjustments.
• Ensures proper documentation, reporting, and administrative compliance across all assigned facilities.
• Partners with Clinic Managers on local budget concerns and supports implementation of financial strategies directed by the Regional Operations Director.

Community Relations & Meetings

• Attends required internal and external meetings, including clinical staffing meetings, supervisory sessions, and community-facing engagements as assigned.
• Supports community relations efforts by participating in local behavioral health coalitions, Opioid coalition meetings, or other community stakeholder engagements as directed.
• Represents the organization professionally in community settings and maintains positive relationships with local providers and stakeholders.

QUALIFICATIONS:

Education, Certification, and Experience Requirements

• Minimum of 3-5 years of management experience, with at least 2 years in a multi-site or supervisory management role.
• 3+ years of experience in behavioral health, substance use disorder treatment, and/or medication-assisted treatment.
• Bachelor’s degree in a related field required (behavioral health, clinical psychology, healthcare administration, or related discipline); Master's degree preferred.
• Demonstrated experience supervising managers or supervisors (not just frontline staff).
• Knowledge of local, state, and federal regulatory guidelines, including DEA, CARF, Medicaid, and HIPAA requirements.
• Ability to travel between assigned clinic locations as required.
• Ability to work outside of normal clinic hours as needed.
• Strong problem-solving, conflict resolution, and customer service skills.
• Excellent written and verbal communication skills; ability to communicate effectively across all organizational levels.
• Strong organizational, multi-tasking, and time management skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); intermediate to advanced Excel skills preferred.
• Experience with performance metrics, data analysis, and process improvement.
• Culturally competent and sensitive to the needs of clients and employees.
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed.

Tools and Equipment Requirements

• The ability to use a phone, computer, printer, and copier is required.
• Frequent use of Microsoft Office products, including but not limited to Outlook, Word, Excel, and PowerPoint.
• The ability to use the internet and various web browser software is required.

Physical Working Conditions and Office Setting Description

• Requires sitting and standing associated with a normal office environment.
• Manual dexterity using a calculator and computer keyboard.
• Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
• Frequent and prolonged typing and frequent and prolonged operation of the computer, keyboard, and telephones are required.
• Requires occasional use of fax machines, telephones, copiers, and other office equipment.
• Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

#CLSTF About Community Medical Services Community Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking. Our Commitment We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other Conditions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.