Case Manager

POSITION SUMMARY:

This position will afford the opportunity to serve the adult population diagnosed with mental health and/or substance use disorders served at the outpatient treatment site, provide direct services as needed to consumers to evaluate needs, link to resources/services, help in identifying stability strategies, and advocates for consumers in a safe and culturally appropriate manner.

ESSENTIAL FUNCTIONS:

• Interview and interact with clients to understand their needs and develop a client-centered treatment approach.
• Meet the client where they are using the Stages-of-Change and Stages-of-Treatment approach.
• Advocate for the client through assisting them in making informed decisions regarding their health, wellness and choice of treatment.
• Have a working knowledge of the process to apply for housing, DJFS benefits, Social Security benefits as well as accessing community resources for the needs of the client.
• Develop and maintain professional working relationships with clients while engaging, using a person-centered approach.
• Assist clients in accessing social services and other community services.
• Meet with clients one-on-one in the office, community or within a group setting.
• Provides transportation services as needed.
• Assist with applying and maintain benefits such as health insurance, food stamps, and other necessary supports.
• Monitor and keep accurate and timely record of client treatment plan and response of client to treatment interventions.
• Collaborate with clinicians and healthcare providers to develop and implement treatment plans.
• Assist individuals to build personal protective support and develop healthy community support.
• Maintain constant communication with clients to obtain feedback and ensure satisfaction with healthcare and case management services.
• Coordinate and oversee the discharge and/or referral of clients, as necessary.
• Prepare and present report of case management activities to supervisor and other team members.
• Ensure compliance with fundamental case management protocols, policies, and procedures.
• Attend educational programs, conferences, and workshops to improve existing job knowledge, broaden your horizons and obtain continued education.
• Ensure that you meet weekly productivity requirements for position.
• Performs other duties as assigned to promote the overall mission and vision of CND.

SKILLS AND ABILITIES:

Education: Associate’s degree in human services or behavior health. Bachelor’s degree preferred. Two-years’ experience in human services or behavioral science with Two years of experience in the field of mental health and/or substance use treatment.

Additional Eligibility Qualifications:

• Good to excellent spelling, grammar, and written communication skills.
• Must maintain CPR & First Aid Certification
• High level of interpersonal skills to handle sensitive and confidential situations and documentation.
• Must be able to drive, have own transportation and transport consumers at times in own vehicle.
• Must attend weekly meets scheduled through Microsoft TEAMS or in person
• Based on position you may have additional trainings through Relias and outside trainers.
• Must maintain professional licenses in a status. (If Applicable)

Computer Skills

Proficient in use of personal computers and related software (e.g., Microsoft Word, Excel, PowerPoint) use of office equipment (e.g., fax, copier, printer).

Other Requirements

Must possess a valid Ohio driver's license; must pass a criminal background check and a pre-employment drug screen.