Shelter Support Staff

STATEMENT OF THE JOB: Under the overall supervision of the Executive Director, Community Programs Director, with direct supervision of the Shelter Manager. The Shelter Support Staff will be responsible for the day-to-day support of the shelter, services, health, and safety of the facility and guests.

ESSENTIAL FUNCTIONS:

• Assisting eligible clients with intake, services, and referrals as needed.
• Refer to appropriate agencies or begin the application process.
• Maintain knowledge of all community programs and services.
• Following Agency, ESG, CSBG, United Way, and other regulations as related.
• Maintain relationships with service providers, volunteers, staff, and community members.
• Responsible for the shelter's daily operations, including food service, facility's cleanliness, safety, and security, to ensure a safe and effective environment for employees, individuals, volunteers, and visitors.
• Maintain inventory of shelter supplies and donations for shelter operations.
• Strong communication with supervisor of client interactions and incidents.
• Conduct crisis intervention as needed.
• Responsible for entering and maintaining accurate data in the homeless management information system (HMIS) and the agency database GoEngage or other software systems as assigned.
• Clearly understand data requirements for CSBG reporting and program.

NON-ESSENTIAL FUNCTIONS:

• Respects confidentiality in all aspects of the programs without inappropriately divulging it.
• Follow CAPCA’s policies and procedures at facilities.
• Maintain compliance with local, state, and federal shelter policies and procedures.
• Follow mandatory reporting procedures.
• Must be willing to participate in all training designed for professional development.
• Able to handle stress, tension and exasperation that contact with adults may bring every day.
• May be called upon to administer first aid at any time in the program. The incidental nature of this circumstance effectively establishes first aid as a collateral duty, rather than a primary one.
• Performs other job-related duties as necessary for the overall operation of the programs.

JOB REQUIREMENTS

Educational Requirements:

• High School Diploma.
• Knowledge and experience working in shelter setting (Preferred).
• Experience in managing records and preparing written documents, reports, and other materials both hard copies and electronically.
• CPR and First Aid Certified within 12 months.

Physical Requirements:

•

• Good physical condition.
• Be willing to work a flexible schedule, which meets the needs of the Agency.
• Have a valid driver's license, access to transportation with liability insurance and be willing to use vehicle for Agency related travel.
• Able to hear and communicate orally.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception, and ability to adjust focus.
• Occasionally lift and/or move up to 50 pounds. Some items may occasionally exceed this limit, use necessary protective equipment and/or get help as needed.
• Ability to read, write and perform mathematical calculations.

Personal Traits:

• Excellent interpersonal skills and a dedicated interest in community service projects.
• Have initiative and ability to motivate groups of people and to stimulate group action.
• Be in sympathy with the concepts of the Agency.
• Able to make decisions and work without continual close supervision.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Currently budgeted for 12 months per year.

Hours: Full-Time position,

Fri., Sat., and Sun. 7:00 am - 7:00 pm

Pay $13.50/hour

Employer Paid Benefits (for Full-Time eligible staff): 12 paid annual leave & 12 paid sick days per year; Employer provided life insurance, medical insurance supplement, education assistance, employee assistance program, 401K with match, and more!