Senior Guest Services Specialist

Senior Guest Services Specialist Communal | Solana Beach, CA Position: Full-Time, Hourly, Non-Exempt Compensation: $20–$23 per hour, plus eligible tips ($10-$14 per hour on average) About the Role Communal is seeking a Senior Guest Services Specialist to join our newest location in Solana Beach. At Communal, we believe in creating spaces that bring people together through exceptional coffee, thoughtfully prepared food, curated goods, and genuine hospitality. Our approach is rooted in connection, inspiration, integrity, engagement, and consistency - values that guide how we serve our guests, support our teams, and operate our cafés. The Senior Guest Services Specialist plays an important role in bringing these values to life through daily operations, team support, and a consistently thoughtful guest experience. We’re looking for a motivated, detail-oriented hospitality professional who takes ownership of their work, builds positive relationships, and leads by example with professionalism, humility, and care. Working closely with our leadership team, this position supports daily operations across Front of House, Back of House, and Retail, helping maintain high standards for service, product quality, operational efficiency, and team engagement. This is a hands-on position that requires active participation in daily service, effective communication, and a commitment to supporting both the team and the overall success of the café. What You’ll Do Hospitality & Guest Experience Deliver genuine, thoughtful hospitality and help create a welcoming experience for every guest. Work alongside the team in daily food, beverage, and retail service. Help maintain high standards for product quality, presentation, cleanliness, and overall guest experience. Address routine guest concerns with care and professionalism, escalating issues when appropriate. Build relationships with guests and help foster a sense of community. Team Support & Shift Coordination Help coordinate daily shift activities and communicate service priorities. Support team members during busy periods and assist wherever needed. Assist with onboarding and hands-on training using established company procedures. Provide helpful, real-time guidance and encouragement to teammates. Communicate observations, team concerns, and opportunities for improvement to the leadership team. Contribute to a positive, collaborative, and respectful work environment. Daily Operations Support opening and closing procedures, daily checklists, and shift transitions. Assist with inventory counts, product receiving, restocking, and maintaining organized workspaces. Help execute seasonal menu changes, promotions, retail displays, and community events. Follow established procedures for food safety, sanitation, cash handling, and workplace safety. Identify operational challenges and collaborate with the leadership team on improvements. Support consistent execution of company standards across the café. Operational Performance Help maintain efficient service, accurate orders, and strong product quality. Support waste reduction, inventory accuracy, and efficient use of supplies. Share observations and ideas that could improve service, workflow, and guest satisfaction. Help the team understand and execute daily operational priorities. What We’re Looking For Previous experience in a café, restaurant, hospitality, or specialty retail environment. Experience supporting or coordinating a team in a fast-paced setting. A genuine passion for hospitality and creating meaningful guest experiences. Strong communication, organization, and problem-solving skills. Someone who is motivated to grow, humble enough to assist wherever needed, and thoughtful about how they work with others. A collaborative approach and a willingness to learn. Attention to detail and pride in delivering consistent quality. Availability for a schedule that may include mornings, weekends, and holidays based on business needs. What to Expect The Senior Guest Services Specialist is an hourly, non-exempt position focused on guest service, shift coordination, training support, and daily operational execution. The role works under the direction of the leadership team and follows established company policies. Employment decisions, including hiring, termination, formal discipline, promotions, compensation, and employee-status changes, are made by authorized management. Employees in this position are paid for all hours worked, including applicable overtime, and receive legally required meal and rest breaks. Compensation & Benefits Base hourly pay: $20-$23 per hour Additional tips, subject to eligibility under applicable law and company policy Paid sick leave and other applicable paid leave Additional company benefits based on eligibility and applicable policies Apply to join our Solana Beach team. Communal is an equal opportunity employer. We consider qualified applicants without regard to legally protected characteristics and provide reasonable accommodations in accordance with applicable law.