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Added 9 mins ago
ServiceNow Developer Senior – Electronic Health Records – Remote!
General Dynamics Information Technology
Fairfax, VA
Experience supportingfederalcontract program manager.
Added 9 mins ago
Procure to Pay Functional Lead - Sr. Manager
Accenture
Arlington, VA
Shape compelling value propositions - Translate complex transformation program into commercially clear narratives that win client CFO confidence and close large-scale managed services deals.
Added 9 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Arlington, VA
- $132,500 to $338,300 USD / year
…Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in…
Added 9 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Richmond, VA
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 9 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Richmond, VA
- $97,800 to $209,500 USD / year
…advance Oracle Health’s strategic priorities. As a Consulting Program Manager, you will lead the planning, coordination, and delivery of projects across Oracle Health’s internal development…
Added 18 mins ago
Customer Success Manager
Commify
Remote, United States
We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.
Added 26 mins ago
Federal Business Development Representative
GovSignals
Washington, DC
…over time, and knowing when to push and when to listen. When a program manager asks whether GovSignals can run under an OTA they already have, you are the one who…
Added 43 mins ago
Manager, Ops KPI, Ramp - Austin, TX - (M3)
Applied Materials, Inc
Austin, TX
Ensures that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones,…
Added 1 hour ago
IT & Security Operations Manager
Clearstory
Remote, United States
…workflows, a vendor security review process, and a cross-functional data governance program. What we need is a dedicated owner to manage these programs day-to-day, project manage key…
Added 1 hour ago
Procure to Pay Functional Lead - Sr. Manager
Accenture
Oklahoma City, OK
Shape compelling value propositions - Translate complex transformation program into commercially clear narratives that win client CFO confidence and close large-scale managed services deals.
Added 1 hour ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
FORT ATKINSON, WI
- $95 USD / hour
Added 1 hour ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
APPLETON, WI
- $95 USD / hour
Added 1 hour ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
GREEN BAY, WI
- $95 USD / hour
Added 1 hour ago
Manager IT Security
PROMEGA CORPORATION
MADISON, WI
Added 1 hour ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
MADISON, WI
- $95 USD / hour
Added 1 hour ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
MADISON, WI
- $95 USD / hour
Added 1 hour ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
MILWAUKEE, WI
- $95 USD / hour
Added 1 hour ago
VC
ERS-NETA Electrical Testing Technician -
VERTIV CORPORATION
MILWAUKEE, WI
- $95 USD / hour
Added 1 hour ago
MT
Program Manager II, Source to Pay - Value Optimization
Micron Technology, Inc.
Boise, ID · San Jose, CA
- $113,000 to $254,000 USD / year
The Program Manager II, Source to Pay - Value Optimization owns the business value layer of the S2P Reimagined program and serves as the business owner and single point of contact for…
Added 2 hours ago
AI Product Owner
Fuse Energy
San Francisco, CA
Experience as a product owner, product manager, or technical program manager on engineering-heavy, ideally AI/ML or data-heavy, products
Added 2 hours ago
Manager, Design and Development
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT
Added 2 hours ago
Delivery Management Engineer III
Deloitte
Kansas City, MO
+ 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities.
Added 2 hours ago
Delivery Management Engineer III
Deloitte
Saint Louis, MO
+ 6+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities.
Added 2 hours ago
Industrial Security Manager (FSO)
Nominal
NY · WA
to serve as Nominal's Facility Security Officer and the single owner of our classified security program. We support Department of War customers across the U.S. Air Force, Navy, and Army,…
Added 2 hours ago
Project Analyst
Visa U.S.A. Inc.
Foster City, CA
…associated decks and presentations, supporting audit reporting data quality and departmental reporting processes, maintaining key organizational materials, and helping deliver team-wide…

Commify

Customer Success Manager

Remote, United States

Competitive Salary: $55-60,000 per annum

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Job details

Pay: Competitive Salary: $55-60,000 per annum
Posting language: English
Posted: Aug 14, 2026

Original job description

At Commify, we're not just a company, we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 7 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys. Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact. We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future. TextRequest is one of our core USA brands directly connecting our customers to theirs, through the unmatched power of business texting services. Improving our customers capabilities to connect using scheduling, SMS payments, support, appointment reminders, and more. We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.

The Role:

A Customer Success Manager is responsible for ensuring smooth onboarding, driving customer retention, and accelerating revenue growth through expert account management and proactive support. The role involves ensuring 100% compliance, maximizing platform use, and maintaining positive customer engagement while identifying opportunities for account expansion and compliance oversight. We seek a detail-oriented professional with strong communication skills and experience in customer success or telecommunications. The role requires managing complex accounts, collaborating cross-functionally, and delivering excellent customer experiences with autonomy in daily operations and strategic initiatives.

Customer Onboarding & Support: Lead end-to-end onboarding, including 10DLC approval and number provisioning; host customer meetings and training; provide ongoing support to maximize product adoption; and respond promptly to inquiries.
Account Management & Revenue Operations: Drive revenue and retention through proactive outreach; handle billing and payment issues; perform regular account health checks and nurture engagement.
Compliance & Risk Management: Monitor messaging for compliance issues; issue warnings and escalate complaints; verify suspicious accounts; manage offboarding of non-compliant or fraudulent accounts with thorough documentation.
Account Management: Conduct quarterly outreach with personalized QBRs; maintain strategic relationships with premium accounts; develop growth strategies and identify expansion opportunities.

We are an AI-enabled business dedicated to driving innovation and staying future-ready. We assess all candidates using the following key competencies and behaviours: Core Competencies

AI Literacy & Tool Fluency: Ability to navigate, evaluate, and adopt domain-specific AI tools (e.g. generative text/image tools, enterprise copilots, automated analytics) to streamline daily work.
Workflows & Prompting: Skill in structuring clear inputs and contexts to extract accurate, high-value outputs from AI platforms, converting machine results into actionable business deliverables.
Output Validation & Quality Control: Ability to critically evaluate AI-generated outputs for accuracy, hallucination, bias, relevance, and alignment with organisational standards before final execution.

Required Behaviours & Mindset

Adaptive Curiosity: Actively seeks opportunities to learn new workplace approved tech, experimenting with AI capabilities to solve everyday operational friction.
Data Responsibility & Ethical Awareness: Adheres strictly to company data privacy standards, AI Policy guardrails, ensuring sensitive customer, financial, or IP data is never entered into unvetted tools.
Automation-First Thinking: Regularly identifies repetitive, low-value tasks within their workflow that can be automated or accelerated, redirecting time towards strategic execution.

Benefits:

Competitive Salary: $55-60,000 per annum
Hybrid working
Generous paid leave (20 days PTO)
401K
Medical and dental coverage
Enhance family leave
Birthday day off
Mental Health Support through our Wellbeing partner, Calm
Wellbeing leave and a Mental Health First Aider program
Giving back days to help support causes close to your heart
Unlimited professional & personal learning
Total Rewards including, retirement planning, healthcare and life assurance
And did we mention our epic team socials? We know how to celebrate in style!

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More about this job

Skills

Scheduling
Onboarding
Regulatory compliance
Communication skills
Quality control
Workflow

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