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VH
Community Care - Nurse Manager
Veterans Health Administration
Tuskegee, AL
- $91,418 to $160,798 USD / year
The Community Care Nurse Manager demonstrates the fundamental knowledge of the unit and is responsible and accountable for all elements of the nursing process when providing or supervising…
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UA
Information Technology Specialist (Policy and Planning)
US Army Civilian Human Resources Agency
Fort Belvoir, VA · Rock Island, IL
- $108,137 to $158,322 USD / year
…problems, and make recommendations for solutions. | Provide expert technical and analytical advice in matters relating to information…
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Gastrointestinal (GI) Clinic RN
Veterans Health Administration
Syracuse, NY
- $70,887 to $118,556 USD / year
…integration of biopsychosocial principles, cognitive skills, and technical competency while delivering high-quality patient care. Responsibilities include assessing, planning, implementing,…
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Clinical Lab Scientist
Veterans Health Administration
White River Junction, VT
- $86,123 to $111,966 USD / year
…Coordinator, Education Coordinator, Laboratory Information Manager, Quality Manager, Laboratory Manager, Regional Technical Specialist, National Quality and Compliance Agent, Regional…
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Medical Support Assistant (Advanced) - Enrollment/Eligibility & Registration
Veterans Health Administration
Las Cruces, NM
- $45,409 to $59,031 USD / year
…Enrollment and Eligibility Department. The position is highly technical in nature as it's the primary gateway for all Veterans seeking care or other benefits across the VA Health Care…
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Registered Nurse (Quality & Patient Safety)
Veterans Health Administration
Tuskegee, AL
- $70,529 to $140,567 USD / year
…populations. Responsible for the documented outcomes at the program or service level. Executes leadership in delivering and improving holistic care through collaborative strategies with…
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SURFACE MAINTENANCE MECHANIC
Army National Guard Units
Jericho, VT
- $29 to $39 USD / hour
…Performs work in accordance with modification work orders, technical manuals, lubrication orders, maintenance bulletins, regulations or management…
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Medical Laboratory Technician
Veterans Health Administration
Brownsville, TX
- $45,409 to $59,031 USD / year
Performs a broad range of laboratory procedures to include pre-analytic, analytic and post analytic processes with minimal technical supervision.
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Registered Nurse (RN) - Primary Care
Veterans Health Administration
Bloomington, IN
- $68,714 to $120,511 USD / year
…populations. Responsible for the documented PACT outcomes at the program or service level. PACT program or service level outcomes must be broad and complex and can be demonstrated at any…
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Aviation Safety Inspector (AC - Flight Oversight)
Federal Aviation Administration
Louisville, KY · Milwaukee, WI · Chicago, IL · Atlanta, GA · Washington, DC · Memphis, TN · Charlotte, NC · Columbus, OH · Kansas City, MO · New York, NY · Cincinnati, OH · Saint Louis, MO · Philadelphia, PA · Detroit, MI
- $90,925 to $118,204 USD / year
The Aviation Safety Action Program (ASAP) Manager is assigned as primary interface between the Certificate Management Office (CMO) and the assigned air carrier to prevent accidents and…
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WA
Realty Specialist
Western Area Power Administration
Fort Peck, MT · Billings, MT · Bismarck, ND · Huron, SD · Loveland, CO · Lakewood, CO
- $61,722 to $129,742 USD / year
Provide recommendations to the Regional Manager, Maintenance Manager, Environmental Manager, WAPA's Lands Manager, and other higher level management officials related to the efficient…
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Supervisory Systems Accountant
Other Agencies and Independent Organizations
Charleston, SC
- $125,776 to $163,514 USD / year
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Pharmacy Supervisor (PADR)
Veterans Health Administration
Hines, IL
- $150,535 to $195,699 USD / year
…center's Clinical Outcomes and Formulary Management (COFM) program. The incumbent supervises staff responsible for the adjudication of prior authorization drug requests (PADRs) and works in…
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VH
Pharmacy Supervisor (PADR)
Veterans Health Administration
Hines, IL
- $150,535 to $195,699 USD / year
…center's Clinical Outcomes and Formulary Management (COFM) program. The incumbent supervises staff responsible for the adjudication of prior authorization drug requests (PADRs) and works in…
Added 1 min ago
IU
Account Manager for Avionic Industry
INNOLUX USA INC
Farmington Hills, MI
- $70,800 to $86,500 USD / year
(1) Constant monitoring of communications between Innolux's Avionics project / technical team and customer program & engineering personnel, with occasional intervening in these…
Added 3 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Scottsdale, AZ
- $47,500 to $61,749 USD / year
…after the announcement closes and refer applicants for hiring manager…
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Supply Technician
Veterans Health Administration
North Little Rock, AR
- $40,736 to $52,957 USD / year
…education was obtained in an accredited business, secretarial or technical school, junior college, college or…
Added 3 mins ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Fayetteville, NC
- $63,081 to $82,002 USD / year
…more outpatient clinics. Provides direct administrative and technical support to the Section Chiefs and support the management information components of all health eligibility related…
Added 3 mins ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Phoenix, AZ
- $58,455 to $75,989 USD / year
…after the announcement closes and refer applicants for hiring manager…
Added 3 mins ago
VH
Supervisory Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Chicago, IL
- $75,290 to $97,874 USD / year
Added 3 mins ago
VH
Registered Nurse - Wound Care
Veterans Health Administration
Indianapolis, IN
- $68,714 to $120,511 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 3 mins ago
VH
Medical Records Technician (Coder-Outpatient)
Veterans Health Administration
Remote, United States
- $36,409 to $72,664 USD / year
provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing.
Added 3 mins ago
VH
Registered Nurse - Supervisory Assistant Nurse Manager
Veterans Health Administration
Bronx, NY
- $108,092 to $180,197 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Gilbert, AZ
- $52,783 to $68,620 USD / year
…after the announcement closes and refer applicants for hiring manager…
Added 3 mins ago
BO
Program Analyst Competitive Temporary Promotion (NTE 1 Year)
Bureau of Alcohol, Tobacco, Firearms and Explosives
Location Negotiable After Selection
- $63,795 to $82,938 USD / year
- Analyzing regulations and policies for operational impact while planning and managing projects to develop methods, procedures, and technical support that advanced program objectives; AND

Commander, Navy Installations Command

Military Ticket Program Customer Service Agent

Millington, TN, United States

$54,925 to $64,618 USD / year

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Job details

Pay: $54,925 to $64,618 USD / year
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Summary This position is assigned to Non-appropriated Fund (NAF) Navy Military Ticket Program; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Millington, TN. The purpose of this position is to provide assistance to eligible patrons and ticket selling agents through website access, navigating the site and ticket transactions, and other customer service support with the Military Ticket Program (MTP). Duties In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

Provides worldwide support in a call center environment to all callers related to the Military Ticket Program (MTP). Responds to inquiries and assists eligible patrons, ticket office staff, and purchasers via phone and email.
Utilizes the MWR Tickets website and the Agent Portal to assist eligible patrons with authentication and navigation. Provides information regarding facilities, operational hours, and specific attraction guidelines.
Maintains knowledge of "FAQs" and military promotions to assist customers and ticket office sales staff with processing ticket purchases and cancellations/refunds.
Reviews required ticket sale information with the customer to ensure accuracy before assisting with the final sale.
Completes daily or weekly reports to track the type of calls and specific issues for program/site improvement.
Responds to routine and non-technical requests for information and questions to access, identify, and/or locate tickets and/or participating installation ticket offices.
Troubleshoots minor issues such as inability to locate tickets on the site, incomplete purchases, missing ticket confirmations, account login errors, and basic payment processing inquiries. Evaluate issues as needed for further investigation.
Reviews public facing website regularly to ensure all marketing advertisements are up-to-date and informs the lead or supervisor of any items that need to be removed or replaced.
Demonstrates excellent customer service to all contacts, and provides friendly, professional, and personalized service at all times.
Coordinates efforts with the MTP team to address customer inquiries and resolve issues.
Maintains and executes call center performance standards.
Works as part of a highly motivated customer service team, welcoming feedback while contributing to building team spirit. Assists other team members as needed.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following:

At least one year of progressively responsible specialized experience providing customer service assistance in ticket office operations.
A bachelor's degree of 4 full years of higher-level education leading to such a degree.
A combination of progressively responsible specialized experience and higher-level education.

A qualified candidate possesses the following:

Knowledge of MTP rules, procedures, operations, and business practices.
Knowledge of MWR programs and services sufficient to provide customers with recommendations and guidance on travel, recreation, or vacation needs.
Knowledge of ticket office operations sufficient to accurately process a variety of ticket transactions.
Knowledge of and skill in telephone and email etiquette for customer service operations.
Knowledge of and skill in the use of Ticket Management System.
Skill in and ability to navigate the MWRTickets public facing website.
Skill in providing excellent customer service.
Skill in the use of technology devices and software applications, including Microsoft Office applications.
Skill in reading comprehension and basic math.
Ability to understand customer requests or issues and determine what steps and procedures are necessary and the order of their performance.
Ability to communicate effectively both orally and in writing.
Ability to work independently and as part of a highly motivated team.

Education If qualifying all of in part based on education, proof of education MUST be submitted at time of application in order to be considered.

A bachelor's degree or 4 full years of progressively higher-level education leading to such a degree.

At least one year of progressively responsible specialized experience providing customer service assistance in ticket office operations.

A combination of progressively responsible specialized experience and higher-level education.How you will be evaluated All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. How to apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on 11/14/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13111887

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-usastaffing@us.navy.mil to ensure proper consideration is given. Other information Salary is dependent on experience and/or education. Salary is inclusive of locality pay.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

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