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Ford Racing Vehicle Engineering Lead, Feature & Software Delivery
Ford
Allen Park, MI · Allen Park
The Vehicle Engineering – Features & Human Factors Engineer will lead the integration of customer needs, human-centered design, HMI, selectable drive modes, ergonomics, and vehicle features…
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Adult Protective Services Case Manager 3
Human Services, Department of
United States
…of Adult Protective Services Case Manager (APS Investigator-Lead Worker). This position is located in Savannah, Chatham County,…
Added 2 mins ago
DM
Payroll Systems and Financial Operations Specialist
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McClellan, CA
- $99,218 to $153,382 USD / year
Lead payroll audit-readiness and internal-control activities, including development and validation of reconciliations, audit trails, supporting documentation, and corrective action plans.
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VH
Physician (Primary Care - Lead Medical Officer)
Veterans Health Administration
Campbell County, TN
- $240,000 to $265,000 USD / year
…diseases, aiming for prevention and promotion of healthy habits. Lead and manage, either directly or indirectly, all services provided at the Campbell County VA Clinic. This position is…
Added 2 mins ago
VH
Senior Social Worker (VA Liaison for Healthcare)
Veterans Health Administration
Fort Drum, NY
- $102,178 to $132,834 USD / year
Identifying and communicating with the M2VA Program Manager and Lead Coordinator, if applicable, at the receiving VA health care facility to initiate and process referrals and linkages for…
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VH
Electronic Industrial Controls Mechanic Supervisor
Veterans Health Administration
Albuquerque, NM
- $42 to $50 USD / hour
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
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Senior Trial Attorney (Criminal Enforcement Lead)
Consumer Product Safety Commission
Washington, DC
- $169,279 to $197,200 USD / year
The incumbent serves as the Division's lead attorney for identifying potential criminal enforcement matters and has considerable expertise in identifying, investigating, and developing…
Added 2 mins ago
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SUPERVISORY DEPUTY COMMANDANT
Immediate Office of the Chief of Naval Operations
Camp H.M. Smith Marine Corp Base, HI
- $131,310 to $170,708 USD / year
You will lead strategic facilities planning, real property management, and capital improvement programming. | You will prioritize and execute maintenance, repair, and construction…
Added 2 mins ago
DL
Inventory Management Specialist
Defense Logistics Agency
Hill AFB, UT
- $61,722 to $80,243 USD / year
…Recommends use of alternative sources of supply when faced with long lead times and identifies potential sources of supply for emergency requirements for which there is an order. | Reviews…
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Law Enforcement Assistant
Interior, Bureau of Indian Affairs
Carson City, NV
- $45,155 to $58,702 USD / year
Perform program support functions for the Agency office programs and activities. Serve as a technical lead for lower graded assistants and clerks and is responsible for ensuring continuity…
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VH
Surgical Technician
Veterans Health Administration
Leavenworth, KS
- $51,283 to $66,670 USD / year
Added 2 mins ago
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AIRCRAFT OVERHAUL SUPERVISOR
Headquarters, Air Force Reserve Command
Barksdale AFB, LA
- $88,760 to $103,536 USD / year
The screen out element for this position is the ability to lead or supervise.
Added 2 mins ago
VH
Lead Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Fresno, CA
- $55,551 to $72,217 USD / year
The Lead Medical Supply Technician (Lead MST) works at the Fresno VA Medical Center in support of the Sterile Processing Service (SPS) management team within the Veterans Health…
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Maintenance Worker (MVO)
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Round Hill, VA
- $27 to $31 USD / hour
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Geospatial Area Business Class Leader
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- Lead the Geospatial Business Class across the Area, aligning technical capabilities, staffing, and investments with Business Group and Market Sector priorities.
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IT Specialist, IS-2210-11
Smithsonian Institution
Washington, DC
- $85,447 to $111,087 USD / year
…not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases…
Added 2 mins ago
YO
Building Supervisor
YMCA of Greater Dayton
Minster, OH
- $14 to $16.8 USD / hour
Responsible for supervising the building during evening and weekend hours, when Program Staff are not available. The Building Supervisor will be proactive in disciplinary measures as…
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Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
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Arlington, VA · Herndon, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 4 mins ago
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Day Hab Coordinator
Crossroads, Inc
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- $17 to $17.8 USD / hour
A Day Habilitation Coordinator is responsible for coordinating and overseeing individuals’ program plans through the development and evaluation of goals, objectives, and behavior or mental…
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USED CAR MANAGER
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…from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity…
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Maintenance Worker (MVO)
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Round Hill, VA
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Assistant Nurse Manager
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Applies clinical knowledge/judgment to lead staff involvement in planning, decision-making, and evaluating outcomes; providing feedback to the NM who ultimately ensures nursing personnel…
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Supervisory Personnel Plans and Programs Specialist, SSC/S1KC
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…services to senior leaders; ensure regulatory compliance; and lead a workforce responsible for delivering timely, accurate, and customer-focused civilian personnel support. Progressively…
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VH
Social Services Assistant
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- $57,641 to $74,935 USD / year
…when needed, assist them in linking up with a Social Worker or program that can be of most…
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DF
ACCOUNTANT
Defense Finance and Accounting Service
Indianapolis, IN
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Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay…

Commander, Navy Installations Command

Military Ticket Program Customer Service Agent

Millington, TN, United States

$54,925 to $64,618 USD / year

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Job details

Pay: $54,925 to $64,618 USD / year
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Summary This position is assigned to Non-appropriated Fund (NAF) Navy Military Ticket Program; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Millington, TN. The purpose of this position is to provide assistance to eligible patrons and ticket selling agents through website access, navigating the site and ticket transactions, and other customer service support with the Military Ticket Program (MTP). Duties In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

Provides worldwide support in a call center environment to all callers related to the Military Ticket Program (MTP). Responds to inquiries and assists eligible patrons, ticket office staff, and purchasers via phone and email.
Utilizes the MWR Tickets website and the Agent Portal to assist eligible patrons with authentication and navigation. Provides information regarding facilities, operational hours, and specific attraction guidelines.
Maintains knowledge of "FAQs" and military promotions to assist customers and ticket office sales staff with processing ticket purchases and cancellations/refunds.
Reviews required ticket sale information with the customer to ensure accuracy before assisting with the final sale.
Completes daily or weekly reports to track the type of calls and specific issues for program/site improvement.
Responds to routine and non-technical requests for information and questions to access, identify, and/or locate tickets and/or participating installation ticket offices.
Troubleshoots minor issues such as inability to locate tickets on the site, incomplete purchases, missing ticket confirmations, account login errors, and basic payment processing inquiries. Evaluate issues as needed for further investigation.
Reviews public facing website regularly to ensure all marketing advertisements are up-to-date and informs the lead or supervisor of any items that need to be removed or replaced.
Demonstrates excellent customer service to all contacts, and provides friendly, professional, and personalized service at all times.
Coordinates efforts with the MTP team to address customer inquiries and resolve issues.
Maintains and executes call center performance standards.
Works as part of a highly motivated customer service team, welcoming feedback while contributing to building team spirit. Assists other team members as needed.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following:

At least one year of progressively responsible specialized experience providing customer service assistance in ticket office operations.
A bachelor's degree of 4 full years of higher-level education leading to such a degree.
A combination of progressively responsible specialized experience and higher-level education.

A qualified candidate possesses the following:

Knowledge of MTP rules, procedures, operations, and business practices.
Knowledge of MWR programs and services sufficient to provide customers with recommendations and guidance on travel, recreation, or vacation needs.
Knowledge of ticket office operations sufficient to accurately process a variety of ticket transactions.
Knowledge of and skill in telephone and email etiquette for customer service operations.
Knowledge of and skill in the use of Ticket Management System.
Skill in and ability to navigate the MWRTickets public facing website.
Skill in providing excellent customer service.
Skill in the use of technology devices and software applications, including Microsoft Office applications.
Skill in reading comprehension and basic math.
Ability to understand customer requests or issues and determine what steps and procedures are necessary and the order of their performance.
Ability to communicate effectively both orally and in writing.
Ability to work independently and as part of a highly motivated team.

Education If qualifying all of in part based on education, proof of education MUST be submitted at time of application in order to be considered.

A bachelor's degree or 4 full years of progressively higher-level education leading to such a degree.

At least one year of progressively responsible specialized experience providing customer service assistance in ticket office operations.

A combination of progressively responsible specialized experience and higher-level education.How you will be evaluated All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. How to apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on 11/14/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13111887

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-usastaffing@us.navy.mil to ensure proper consideration is given. Other information Salary is dependent on experience and/or education. Salary is inclusive of locality pay.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

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