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Customer Service Representative
Circle K
Amherst, OH
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 1 min ago
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Dietitian (Clinical)
Veterans Health Administration
Miami, FL
- $79,533 to $103,399 USD / year
…improve outcomes. Clinical Dietitians collaborate with the Food Operations Section to enhance the Veterans' dining experience and ensure patient…
Added 1 min ago
VH
Registered Nurse - Admission-Discharge / Care Coordinator
Veterans Health Administration
Baltimore, MD
- $78,368 to $153,501 USD / year
…collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe…
Added 1 min ago
VH
Registered Nurse (Quality Manager - Greenville)
Veterans Health Administration
Durham, NC
- $82,819 to $155,103 USD / year
Key members of the survey readiness and process improvement team within the Quality and Patient Safety Service (QPS).
Added 1 min ago
VH
Assistant Chief Registered Nurse
Veterans Health Administration
Garner, NC
- $105,596 to $181,488 USD / year
…Nursing to provide higher level guidance and management of daily operations within Primary Care/Specialty Nursing at the following locations: Durham, Wake County Clinic(s), Clayton Clinic,…
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Austin, TX
- $50,021 to $65,027 USD / year
…following medical center, and VHA directives regarding this process. incumbent is responsible for verifying and completing all orders that he/she transcribes. Incumbent has the ability to…
Added 1 min ago
VH
Lead Program Analyst
Veterans Health Administration
Louisville, KY
- $74,678 to $97,087 USD / year
Responsible for collecting, collating and interpreting clinical data for the Associate Chief of Staff (ACOS)/GEC Service, GEC Administrative Officer (AO) and GEC Clinical Program Manager.
Added 1 min ago
VH
Registered Nurse (Patient Aligned Care Team)
Veterans Health Administration
Seattle, WA
- $87,285 to $161,201 USD / year
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VH
Nurse - VISN Clinical Contact Center (CCC) Director
Veterans Health Administration
Location Negotiable After Selection
- $155,558 to $206,925 USD / year
The CCC Director is responsible for the administrative, supervisory, and clinical operations of the CCC. CCCs provide Veterans with 24/7 virtual access to dedicated staff, providers, and…
Added 1 min ago
VH
Dietitian (Clinical)
Veterans Health Administration
Brockton, MA
- $57,150 to $109,959 USD / year
Conducts a comprehensive nutrition assessment utilizing the Nutrition Care Process (NCP) for assigned patients.
Added 1 min ago
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FINANCIAL SERVICES TECHNICIAN
Army National Guard Units
Colchester, VT
- $57,023 to $74,127 USD / year
…deals with incomplete, unreliable or conflicting data in the process of work performance in order to validate transactions and resolve…
Added 1 min ago
VH
Licensed Practical Nurse-Community Living Center
Veterans Health Administration
West Palm Beach, FL
- $46,076 to $76,252 USD / year
Must be able to utilize the nursing process to direct the care of the geriatric resident population, meets or exceeds all physical requirements for efficient/effective resident care…
Added 1 min ago
VH
Clinical Laboratory Scientist
Veterans Health Administration
Danville, IL
- $85,415 to $111,046 USD / year
…CLS at this level independently carries out the day-to-day operations. The CLS develops, performs, evaluates, interprets, correlates, and validates the accuracy of laboratory procedures and…
Added 1 min ago
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Radiologist - Hybrid Academic Radiologist, Core Teaching Faculty, University Affiliation, Incentive
Veterans Health Administration
Richmond, VA
- $385,000 to $400,000 USD / year
Added 1 min ago
VH
Senior Social Worker
Veterans Health Administration
Augusta, GA
- $92,903 to $120,776 USD / year
Evaluate program effectiveness and outcomes and recommend process improvements and program enhancements based on data analysis and identified trends.
Added 1 min ago
VH
Diagnostic Radiologist - Recruitment Incentive & Loan Repayment (EDRP)
Veterans Health Administration
Fredericksburg, VA
- $385,000 to $400,000 USD / year
Added 1 min ago
VH
Dietitian (Clinical)
Veterans Health Administration
Brockton, MA
- $57,150 to $109,959 USD / year
Conducts a comprehensive nutrition assessment utilizing the Nutrition Care Process (NCP) for assigned patients.
Added 1 min ago
VH
Clinical Pharmacist-Inpatient
Veterans Health Administration
Montgomery, AL
- $132,266 to $171,949 USD / year
Added 1 min ago
VH
Housekeeping Aid (Leader)
Veterans Health Administration
Charleston, SC
- $21 to $24 USD / hour
Inspect employee's work by performing quality assurance checks of linen distribution operations, EMS and BMS operations, and environmental care services and give technical advice on unusual…
Added 1 min ago
VH
Speech-Language Pathologist
Veterans Health Administration
Ventura, CA
- $118,518 to $154,076 USD / year
Added 1 min ago
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Transportation Specialist (Fleet Management)
U.S. Army Corps of Engineers
Tulsa, OK
- $61,722 to $80,243 USD / year
Incumbent serves as the Transportation Fleet manager for the USACE (United States Army Corps of Engineers) District/Laboratory/Center. | Provide fleet management, transportation support…
Added 1 min ago
VH
Chief Nurse-Operations
Veterans Health Administration
Louisville, KY
- $166,917 to $221,994 USD / year
The Chief Nurse of Operations executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that…
Added 1 min ago
VH
Nurse (VA Liaison for Healthcare)
Veterans Health Administration
Fort Drum, NY
- $70,887 to $131,926 USD / year
Identifying and communicating with the M2VA Program Manager and Lead Coordinator, if applicable, at the receiving VA health care facility to initiate and process referrals and linkages for…
Added 3 mins ago
DM
Payroll Systems and Financial Operations Specialist
Defense Microelectronics Activity
McClellan, CA
- $99,218 to $153,382 USD / year
…and training; advise leadership and stakeholders on payroll operations, labor execution risks, compliance, and process…
Added 3 mins ago
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Physician (Primary Care - Lead Medical Officer)
Veterans Health Administration
Campbell County, TN
- $240,000 to $265,000 USD / year
NOTE: This announcement will be open until the position is filled. Applications will be sent to the hiring manager every two weeks. This announcement may close prior to the closing date…

Commander, Navy Installations Command

Military Ticket Program Customer Service Agent

Millington, TN, United States

$54,925 to $64,618 USD / year

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Job details

Pay: $54,925 to $64,618 USD / year
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

Summary This position is assigned to Non-appropriated Fund (NAF) Navy Military Ticket Program; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Millington, TN. The purpose of this position is to provide assistance to eligible patrons and ticket selling agents through website access, navigating the site and ticket transactions, and other customer service support with the Military Ticket Program (MTP). Duties In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

Provides worldwide support in a call center environment to all callers related to the Military Ticket Program (MTP). Responds to inquiries and assists eligible patrons, ticket office staff, and purchasers via phone and email.
Utilizes the MWR Tickets website and the Agent Portal to assist eligible patrons with authentication and navigation. Provides information regarding facilities, operational hours, and specific attraction guidelines.
Maintains knowledge of "FAQs" and military promotions to assist customers and ticket office sales staff with processing ticket purchases and cancellations/refunds.
Reviews required ticket sale information with the customer to ensure accuracy before assisting with the final sale.
Completes daily or weekly reports to track the type of calls and specific issues for program/site improvement.
Responds to routine and non-technical requests for information and questions to access, identify, and/or locate tickets and/or participating installation ticket offices.
Troubleshoots minor issues such as inability to locate tickets on the site, incomplete purchases, missing ticket confirmations, account login errors, and basic payment processing inquiries. Evaluate issues as needed for further investigation.
Reviews public facing website regularly to ensure all marketing advertisements are up-to-date and informs the lead or supervisor of any items that need to be removed or replaced.
Demonstrates excellent customer service to all contacts, and provides friendly, professional, and personalized service at all times.
Coordinates efforts with the MTP team to address customer inquiries and resolve issues.
Maintains and executes call center performance standards.
Works as part of a highly motivated customer service team, welcoming feedback while contributing to building team spirit. Assists other team members as needed.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate must possess the following:

At least one year of progressively responsible specialized experience providing customer service assistance in ticket office operations.
A bachelor's degree of 4 full years of higher-level education leading to such a degree.
A combination of progressively responsible specialized experience and higher-level education.

A qualified candidate possesses the following:

Knowledge of MTP rules, procedures, operations, and business practices.
Knowledge of MWR programs and services sufficient to provide customers with recommendations and guidance on travel, recreation, or vacation needs.
Knowledge of ticket office operations sufficient to accurately process a variety of ticket transactions.
Knowledge of and skill in telephone and email etiquette for customer service operations.
Knowledge of and skill in the use of Ticket Management System.
Skill in and ability to navigate the MWRTickets public facing website.
Skill in providing excellent customer service.
Skill in the use of technology devices and software applications, including Microsoft Office applications.
Skill in reading comprehension and basic math.
Ability to understand customer requests or issues and determine what steps and procedures are necessary and the order of their performance.
Ability to communicate effectively both orally and in writing.
Ability to work independently and as part of a highly motivated team.

Education If qualifying all of in part based on education, proof of education MUST be submitted at time of application in order to be considered.

A bachelor's degree or 4 full years of progressively higher-level education leading to such a degree.

At least one year of progressively responsible specialized experience providing customer service assistance in ticket office operations.

A combination of progressively responsible specialized experience and higher-level education.How you will be evaluated All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews. How to apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on 11/14/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13111887

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-usastaffing@us.navy.mil to ensure proper consideration is given. Other information Salary is dependent on experience and/or education. Salary is inclusive of locality pay.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

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