ASSISTANT GENERAL MANAGER- CNC

SCOPE OF POSITION:

The Assistant General Manager is responsible for assisting the GM with the overall operation of their respective property in accordance with all applicable tribal, federal, and state laws and regulations, CNE’s Mission Statement, and the objectives of the organization. The Assistant General Manager ensures all aspects of his/her property’s departments are conducted most efficiently and effectively in order to maximize CNE’s profit potential. The AGM’s service and work product substantially impact CNE’s operations, management, and success. Directly supervises department managers in accordance with the organizational structure.

DUTIES AND RESPONSIBILITIES:

The following are major duties and are not intended to be all-inclusive or restrictive.

• Report to the property General Manager and be assigned tasks and duties that support the operations and balance the workload of the General Manager.
• Provide oversight and hold all departments accountable for property maintenance and appearances, ensuring the property is at an exceptional level of cleanliness and appearance.
• Develops and implements effective strategies to maximize long-term value by ensuring cash flow meets or exceeds expectations while prudently utilizing available resources.
• Assist with the property budgeting and planning process.
• Assist the GM with financial reviews and make operational adjustments to meet budgeted line items.
• Assist the GM with regularly scheduled meetings and be able to lead accordingly and as directed.
• Cooperate with the GM and assist with anything from project planning to staff management.
• Provides support and leadership direction to employee team members at the property and throughout the organization.
• Monitor and ensure organizational policies and procedures to ensure operational compliance.
• Participates in strategic planning with respect to but not limited to Managers for the organization.
• Responsible for helping ensure regulatory compliance with the property, enforcement of policies and procedures, and adherence to all applicable laws.
• Maintain a regular, consistent presence during peak times and major property events to actively assess service improvement needs and overall property improvements.
• Assist the GM in reviewing financial trends, marketing and slot analysis, financial reports, ratios and budgets, and provides guidance or direction to departmental managers in operating their departments effectively and efficiently according to the objectives set forth by the Chief Operating Officer.
• Guide, instruct mentor, and develop all direct reports as assigned to ensure leadership performances are met.
• Being able to interface with TMs positively and keeping open communication to ensure a cohesive, consistent workforce that understands and provides guest service at an exceptional level.
• Responds appropriately to all guest requests, problems, complaints, and /or accidents in a prompt and courteous manner while following up on all outstanding issues to ensure the highest quality of guest satisfaction.
• Facilitates the flow of information throughout the property by organizing and presiding over regularly scheduled meetings with the leadership team members.
• Ensures all employees are treated fairly and that the workplace is a safe and productive environment.
• Makes recommendations for capital improvements that maximize return on investment in the annual budgeting.
• Creates opportunities for team member development through various training initiatives.
• Exercises good judgment and strong moral fiber in all dealings, whether on or off the property.
• Oversees the direction of the department managers that report to the AGM.
• Assist the GM with ensuring all codes, laws, ordinances, policies, procedures, risk management, safety/EPHS precautions, rules, memos, regulations, and all emergency procedures are followed.
• Strives to achieve the Comanche Nation Entertainment Mission Statement, Vision Statement, Credo, and Core Values.
• To provide a fun and dynamic customer experience focused on “high value” entertainment and hospitality. Through teamwork and the embodiment of high standards, we will maximize our potential, providing for the future of the Comanche Nation.
• The AGM can serve in the capacity of Manager on Duty (MOD) as needed.
• The AGM must be able to perform duties competently in the absence of the general manager.
• Will attend to other duties as assigned by the GM.

SUPERVISORY RESPONSIBILITIES:

• Responsible for direct supervision of the property’s department managers that other Executive Management team members do not directly supervise.
• Maintains staff by selecting, orienting, and training team members.
• Requires strong leadership and motivational skills. Will interact with various levels of staff and management, Tribal officials and the public.

PHYSICAL/ENVIRONMENTAL DEMANDS AND WORK ENVIRONMENT:

General Manager regularly communicates and exchanges information with others, operate a computer and other office equipment, and moves about the property. A majority of the work is performed at the property in an office setting. Still, work is often performed in a smoke-filled environment with varying noise levels depending upon location, time of day, and the amount of business.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ACKNOWLEDGMENTS:

I have read this position description and certify that I can perform the duties and responsibilities, with or without an accommodation, and understand and accept the physical and environmental demands.

Qualifications

REQUIRED EDUCATION, EXPERIENCE, AND COMPETENCIES:

• Bachelor’s degree in Hotel, Business Administration, Marketing, or related area with four (4) years of casino management experience; or
• Eight (8) years of Operations Manager experience in Native American Casinos.
• Understanding of business functions such as HR, Finance, Marketing, Slots, etc.;
• Demonstrable competency in gaming-related strategy planning and business development;
• Working knowledge of gaming-related data analysis and performance/operation metrics;
• Possess strong written and oral communication skills, organization and leadership abilities, decision-making and problem-solving skills, and the ability to work well under pressure and deadlines; and
• Customer-service skills.

PREFERRED EDUCATION, EXPERIENCE, AND COMPETENCIES:

• Upper-level casino management; and/or
• Specialized experience in gaming and accounting systems currently used by CNE.