Support Coordinator

Summary of position:

The Support Coordinator is responsible for case management work at the full performance level counseling and assisting clients to meet personal, social, health and economic needs. The Support Coordinator in this class functions under the direct supervision of a technical or administrative supervisor and is responsible for long term/short term determination, development and implementation of a service plan to meet individual client's personal, social, health and economic needs in a cost effective, timely and productive manner. Work includes re-determining the status of client needs and involves extensive interaction with clients, service providers, social service agencies and resources to see case through to completion. The Support Coordinator performs service evaluations, site monitoring and client counseling sessions which include authorization of services and collecting, analyzing and evaluating client progress to ensure treatment goals/objectives are being met. An incumbent may interact with other professionals in the development of an interdisciplinary team plan and may recommend and authorize changes and coordinate agency provider efforts. A significant aspect of the work is to act as liaison between client, provider and agency to address and solve problems and issues and deal with possible emergency/crisis situations. The position works closely with the Training Specialist, Waiver Admission Processors, Senior Support Coordinator, Support Coordinator Supervisor, and State Director to embody a shared vision, advance projects and reinforce priorities within the State.

Position Requirements:

• Have a minimum of an associate’s degree in health/human services field OR have a certificate in the following areas: medical assisting, emergency medical services, counseling, therapeutic services, health care administration or a related field, OR a minimum of 1 year experience in health or human services support, which includes interviewing individuals and assessing personal, health, employment, social, or financial needs in accordance with program requirements.
• Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual’s human service needs.
• Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months experience in narrative report writing.
• Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
• Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need.
• Occasional evening and weekend work may be required as job duties demand.

Preferred:

N/A

Essential Functions:

…….

Knowledge/Skills/Abilities:

• Ability to use Microsoft Office 365 applications.
• Knowledge of planning principles and report preparation.
• Skill in interpreting, policies and procedures.
• Skill in analyzing situations, evaluating information and recommend course of action.
• Skill in maintaining effective working relationships with fellow employees and outside agencies
• Ability to evaluate issues, explain rules and regulations.
• Ability to write reports and correspondence.
• Ability to effectively present information and respond to questions from groups of managers and associates
• Ability to define problems and collect data, establish facts and draw valid conclusions.

Supervisory Responsibilities/Direct Reports:

N/A

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

AAP/EEO Statement:

The Columbus Organization provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Columbus Organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Columbus Organization expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Columbus Organization’s employees to perform their job duties may result in discipline up to and including discharge.

Monday - Friday

8:00 AM - 5:00 PM