Patient Services Representative I

Columbus Arthritis Center is one of the largest rheumatology practices in Ohio, committed to delivering exceptional, compassionate care in a respectful and welcoming environment. We believe our people are the foundation of our success and are dedicated to supporting employee growth, engagement, and teamwork.

We are currently seeking two full-time Medical Receptionists to join our Patient Services Team at Grandview area location. This role is often the first point of contact for our patients and plays a vital role in creating a positive patient experience.

What You'll Do

• Greet and assist patients and visitors in a courteous, professional, and compassionate manner

• Schedule and reschedule patient appointments accurately using the NextGen system

• Facilitate patient flow by notifying clinical staff of patient arrivals

• Verify patient demographics, registration forms, and insurance information

• Collect patient payments, post transactions, and balance the cash drawer daily

• Respond to patient questions and concerns with empathy and professionalism

• Maintain patient privacy and confidentiality in compliance with HIPAA

• Open and close the office and assist with front-desk operations as needed

• Communicate effectively with providers and staff to ensure coordinated care

What We're Looking For

• Strong attendance, punctuality, and reliability

• Excellent customer service and communication skills

• Professional demeanor with a positive, patient-centered attitude

• Ability to multitask and remain calm in a fast-paced environment

• Strong attention to detail and accuracy

• Comfort using computers and electronic health records

• Ability to lift up to 25 lbs and alternate between sitting and standing throughout the day

Work Environment

• Primarily front-desk and computer-based work

• Extended periods of sitting or standing

• Collaborative outpatient clinical setting

Why Join Columbus Arthritis Center

• Stable, weekday schedule - no evenings or weekends

• Supportive team environment

• Opportunity to grow within a large, well-established specialty practice

• Be part of a mission-driven organization focused on compassionate care