Jobs in the United States

25+ jobs

Save this search

Added just now
Maintenance Technician - Nights 2-2-3 Schedule (Up to $7,500 Sign-On Bonus)
Niagara Bottling, LLC
Plainfield, IN
Ability to read and interpret schematics for process and instrumentation diagrams
Added 1 min ago
Middle Office Program Management Associate Specialist, IPS
The Northern Trust Company
Chicago, IL
The Middle Office Program Management Associate Specialist supports the execution of strategic initiatives across Middle Office functions, partnering closely with business, product,…
Added 2 mins ago
UO
Transplant Psychologist
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
Open Rank-Instructor, Sr. Instructor, Assistant, Associate, Professor
Added 2 mins ago
UO
Clinical Director of Transplant Medicine - Open Rank- Associate Professor - Prof
University of Colorado Denver
Aurora, CO
- $147 USD / hour
Serves as a participant in the development and execution of the CCTCARE strategic plan as it pertains to medical specialties, including the identification of priorities, development of…
Added 2 mins ago
UO
Part Time Clinical Content Director - Open Rank-Instructor, Sr. Instructor, Assi
University of Colorado Denver
Aurora, CO
- $40,123 USD / year
- Part-time
Job Title: Part Time Clinical Content Director - Open Rank-Instructor, Sr. Instructor, Assistant, Associate, Professor
Added 2 mins ago
Data Quality Coordinator
INFINITE LEGACY
Baltimore, MD · Falls Church, VA
Opportunities for professional development and specialized education in organ and tissue donation.
Added 3 mins ago
Associate Project Leader, Naval Digital Infrastructure & Services
The Mitre Corporation
Quantico, VA · McLean, VA
As a senior member of the N233 project leadership team, the Associate Project Leader will collaborate closely with the Project Leader, NEN, MCEN, and MITSM Task Leaders, department and…
Added 3 mins ago
UH
Registered Nurse (RN)- Cn I-ONA, Mother and Baby, Full Time, Flex
UC Health
Cincinnati, OH
- Full-time
The Clinical Nurse I (CN I -registered nurse) promotes and restores patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members;…
Added 3 mins ago
UH
Registered Nurse (RN)- Cn I-ONA, Mother and Baby, Full Time, Flex
UC Health
Cincinnati, OH
- Full-time
The Clinical Nurse I (CN I -registered nurse) promotes and restores patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members;…
Added 4 mins ago
CS
Residential Care Associate I - 5877
ColumbiaCare Services
Wilsonville, OR
- $21.42 to $22.07 USD / hour
Professional development and training opportunities
Added 4 mins ago
Social Worker Case Management Services
Ascension
Franklin, WI
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience required.
Added 5 mins ago
Associate Mechanical Engineer
Terran Orbital Corporation
Irvine, CA
Terran Orbital is seeking an Associate Mechanical Engineer to join our dynamic team. Reporting to the Mechanical Engineering Manager, the Associate Mechanical Engineer will contribute to…
Added 7 mins ago
News Associate
Dow Jones & Company, Inc.
United States
As a News Associate, you will gain invaluable experience, mentorship and training in fact-based, ethical journalism. A highlight of the development plan is a six-month reporting assignment…
Added 7 mins ago
J
Associate, Business Operations & Analytics
Jerry.ai
Remote, United States
- $110,000 to $140,000 USD / year
Added 7 mins ago
J
Senior Associate, Business Operations & Analytics
Jerry.ai
Remote, United States
- $140,000 to $160,000 USD / year
Added 7 mins ago
Desktop Technician III
Cayuse Holdings
Dennehotso, AZ
…compliance with organizational IT standards, and contributes to process improvement initiatives to enhance user satisfaction and operational…
Added 7 mins ago
Desktop Technician III
Cayuse Holdings
Kykotsmovi Villiage, AZ
…compliance with organizational IT standards, and contributes to process improvement initiatives to enhance user satisfaction and operational…
Added 7 mins ago
Production Associate
Pioneer Hi-Bred International, Inc
Woodhull, IL
We have an exciting opportunity for a Production Associate to join our company and support our Woodhull, Illinois location.
Added 7 mins ago
Production Operator
Pioneer Hi-Bred International, Inc
Woodhull, IL
…the highest quality standards. You’ll operate a variety of process equipment, use automated and computerized systems, and follow detailed quality plans and work instructions to support…
Added 7 mins ago
Manufacturing Technician
Pioneer Hi-Bred International, Inc
Woodhull, IL
…the highest quality standards. You’ll operate a variety of process equipment, use automated and computerized systems, and follow detailed quality plans and work instructions to support…
Added 7 mins ago
Production Technician
Pioneer Hi-Bred International, Inc
Toledo, IA
…the highest quality standards. You’ll operate a variety of process equipment, use automated and computerized systems, and follow detailed quality plans and work instructions to support…
Added 8 mins ago
Clinical Team Specialist
Elara Caring
Kokomo, IN
…assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of…
Added 8 mins ago
EC
Clinical Team Specialist
Elara Caring
Huntley, IL
- $40 to $45 USD / hour
…assuring patient needs are continually assessed, and assuring the development, implementation, and updates to the individualized patient plan of…
Added 8 mins ago
KD
Specialist, UDR
KeHE Distributors, LLC
Dallas, TX
- $23.72 USD / hour
…and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of…
Added 9 mins ago
TG
RN - Gyn and Medical Oncology - MGH
The General Hospital Corporation
United States
- $41.72 to $108.29 USD / hour
Associate's Degree Nursing required and Bachelor's Degree Nursing preferred

Columbia Bank

Trust Securities Operations Supervisor

Denver, CO, United States

The pay range for this role is $65,000.00 to $97,000.00.

Apply About employer

Applications open in a new tab.

Job details

Pay: The pay range for this role is $65,000.00 to $97,000.00.
Posting language: English
Posted: Nov 9, 2026

Original job description

About the Role:

The Trust Operations Supervisor- Quality & Client Experience reports directly to the Client Services Manager and is responsible for supporting the quality, consistency, and effectiveness of client servicing activities. The primary focus of this role is quality assurance through the review and evaluation of inbound and outbound calls, emails, and other client communications involving clients, third parties, and asset sponsors.

The Supervisor evaluates interactions to ensure call center employees adhere to established policies, procedures, service standards, security protocols, and applicable banking, trust, and regulatory requirements. This includes requirements related to customer identification and Know Your Customer (KYC) procedures, the Gramm-Leach-Bliley Act, Bank Secrecy Act, Internal Revenue Code, and other applicable banking and trust regulations.

In addition to quality assurance responsibilities, the Supervisor serves as a subject matter expert and operational resource for the call center teams. The role supports management reporting, employee development, escalations, process improvement, project initiatives, and the remediation of service-related issues. The Supervisor is expected to model a high standard of professionalism, sound judgment, client service, and operational excellence.

Conducts monthly quality assurance reviews of calls, emails, and other client communications to evaluate adherence to established policies, procedures, security requirements, regulatory standards, and call center expectations.
Documents quality review findings, identifies trends or recurring areas of concern, and communicates results to the call center managers to support coaching, training, and ongoing employee development.
Identifies potential knowledge, process, or compliance gaps through quality reviews and recommends appropriate training, procedural, or operational improvements.
Supports the call center managers in collecting, monitoring, analyzing, and reporting team performance and quality metrics.
Periodically reviews call center procedures, job aids, and training materials to identify opportunities for clarification, consistency, efficiency, and improvement.
Assesses client escalations, evaluates relevant circumstances, identifies potential resolutions, and makes recommendations regarding process improvements based on the client experience.
Communicates professionally and effectively with clients and may assist with formal complaints through written and verbal communication.
Serves as a subject matter expert and operational resource for call center employees, providing guidance on procedures, servicing requirements, systems, and complex client situations.
Proactively identifies opportunities to improve operational efficiency, service quality, employee effectiveness, and the overall client experience.
Supports departmental projects and cross-functional initiatives as assigned by the Client Services Manager.
Maintains knowledge of regulations, policies, procedures, products, and systems applicable to assigned responsibilities and completes required training to remain current on regulatory and procedural changes.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become “Business Bank of Choice”
May perform other duties as assigned.

About You:

Bachelor’s degree in related field or equivalent financial services experience required.
5+ years financial services experience in client facing or quality assurance with reviewing calls.
1 – 2 years leadership experience including leading a team of employees in a financial services role with responsibility for complex or escalated workflows required.
5+ years alternative investment experience preferred.
Certified IRA Services Professional (CISP) preferred.
Self Directed IRA Industry Professional (SDIP) preferred.
Comprehensive knowledge of best practices related to operations and client service, and prior experience coaching employees, including oversight of complex client interactions and higher‑risk processes.
Comprehensive knowledge of financial services industry products and compliance requirements.
Demonstrated quality control review skills and experience training team members.
Must be highly organized with the ability to handle multiple tasks at one time.
Excellent organizational, time management, problem prevention, and problem-solving skills.
Excellent written and verbal communication skills with the ability to convey detailed information and instruction clearly, and write reports, correspondence, job aids, and procedures.
Ability to thrive in a high volume, deadline driven office environment.
Must be flexible and willing to work in a fast-paced dynamic environment.
Strong understanding of a PC, Windows environment and Microsoft Office products.
Must exercise appropriate and professional judgment in line with Columbia Bank culture.

The pay range for this role is $65,000.00 to $97,000.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

1801 California Street Suite 800 Denver CO 80202

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.

Apply About employer

More about this job

Skills

Securities
Quality assurance
Know your customer
Reporting
Process improvement
Security regulations
Coaching
Regulatory compliance
Communication skills
Leadership
Lead a team
Quality control
Time management
Problem solving
Write work-related reports
Microsoft Windows
Microsoft Office
Recruitment

Report this job