Customer Engagement Associate

Job Description

Position Summary:

The Customer Engagement Associate (CEA) serves as a primary point of contact for faculty, staff, students, and visitors, delivering exceptional customer service and support. This role is responsible for responding to inquiries, educating customers about transportation programs and policies, processing payments for permits, parking citations, transportation services, and assisting with daily administrative tasks.

Home - Colorado State University Transportation

To ensure full consideration, applications and documents must be received by Monday, December 7, 2026, 11:59 PM (MT).

Essential Job Duties:

• Deliver outstanding customer service through professional interactions via phone, email, and in-person service counter.
• Process and collect payments for parking permits, parking violations, and other transportation-related services.
• Maintain and update customer records, document interactions, process permit transactions and ensure data accuracy within customer software system.
• Provide information and education regarding parking regulations, transportation programs, services, and available mobility options.
• Perform routine administrative tasks, including preparing and mailing notices, processing incoming correspondence, maintaining records, and ensuring workspace remains organized and professional.
• Manage and oversee department Citation Outreach Program, providing regular communication with customers in need of additional parking/transportation support.
• Manage customer engagement training and process documentation, onboarding new Customer Engagement Associates and maintaining process guides.
• Other related duties as assigned.

Conditions of Employment:

• Pre-employment background check (required for all new hires).
• Motor Vehicle Record Check (MVR).
• Must be authorized to work in the U.S. at the time of hire; no visa sponsorship available.

Supervision:

No supervisory responsibilities.

Minimum Qualifications:

• High School Diploma/GED.
• Three years customer service experience.
• One-year general clerical experience.
• One-year cash handling experience.

Preferred Qualifications:

• Demonstrated strong written communication skills.
• Demonstrated experience explaining procedures and/or helping others learn new processes.
• Five plus years of customer service experience.
• Associates Degree.

Additional Information:

To be considered for review, applicants must submit both required documents: a resume and a cover letter.

Search Contact: Katie Race, katierac@colostate.edu.

Salary Range $40,000 - $50,000 Required Application Documents To apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Cover Letter, Resume/CV Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

• Review our detailed benefits information here.
• Explore the additional perks of working at CSU here.
• For the total value of CSU benefits in addition to wages, use our compensation calculator.
• Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!

Background Check Policy Statement

Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.

EEO Colorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.