Student Services Coordinator

Apply

Job Type

Full-time

Description

Full-time, Year-Round Student Services Coordinator Position: Student Services Coordinator Location: Primarily remote from Colorado or Utah (some in person work required throughout the year) Department: Student Experience Reports To: Student Services Manager FLSA: Non-Exempt Position: Full Time Anticipated Start Date: February 1, 2027

Organization Overview The Colorado Outward Bound School (COBS) is a non-profit adventure-based education organization that emphasizes personal growth through challenge and experience. For over 60 years, our wilderness courses have focused on inspiring responsibility, teamwork, confidence, compassion, and environmental and community stewardship.

Position Summary The COBS Student Services Coordinator is responsible for the daily communication with applicants and families, responding to emails and phone calls promptly and professionally. The Coordinator also serves as the liaison between the Student Services team and the program teams at our Rocky Mountain and Southwest programs, ensuring program staff have the information they need about the participants on upcoming and active courses, and supporting the collection of supplemental paperwork and student information for program team review. This position includes weekend coverage. Colorado or Utah residency required.

Key Duties and Responsibilities

• Monitor and respond to the Admissions and Info inbox in a prompt and professional manner
• Serve as lead on the phone queue, answering phones quickly and professionally, even if it interrupts your present task
• Proactively use and share course pages on the website as a primary resource to answer common customer questions and provide relevant program information.
• Review participant travel forms to ensure travel arrangements meet course-specific requirements and work with Program teams to arrange appropriate accommodations for unaccompanied minors
• Monitor scholarship interest forms and proactively follow up with prospective participants by sharing relevant scholarship opportunities and application links
• Serve as the liaison between Student Services and the Rocky Mountain and Southwest program teams, ensuring program staff have the information they need about participants on upcoming and active courses
• Be knowledgeable about available courses and applicable requirements for various course areas within the region
• Apply payments in a timely manner while maintaining accurate information in our database
• Provide exceptional customer service to potential and enrolled students and families, handles customer complaints and inquires as needed and escalates to the Student Services Manager when necessary
• Reconcile course records to confirm accuracy between Student Services and program records, cross-check participant rosters, and ensure course-end paperwork is uploaded to the appropriate channels and shared with participants.
• Review and approve participants for one-day courses, ensuring all required paperwork is complete and shared with the program team before the course begins
• Hold student medical and personal information with the highest level of confidentiality
• Work on seasonal projects as assigned by the Student Services Manager
• Travel required: Attend up to four in-person meetings per year in Colorado and or Utah, generally once per quarter, with two overnight stays per trip (in shared, dormitory-style accommodation). Additional travel time may be required depending on location.
• Other duties as assigned

Required Qualifications and Experience

• 1+ year of relevant experience in admissions, customer service, or related fields
• Personal commitment to, and working knowledge of, diversity, equity, and inclusion work
• Well-organized with strong attention to detail, ability to problem-solve, prioritize, and multi-task successfully
• Great communications skills, both written and verbal
• Ability to develop positive and productive relationships with students and their families and COBS staff
• Customer Service experience, telephone skills, and computer skills with proficiency in Microsoft products including Word, Excel, Outlook, SharePoint and Teams
• Self-starter, strong initiative, and ability to work with minimal supervision
• Must work well in a team environment and excel under pressure

Preferred Qualifications and Experience

• Salesforce administration experience
• Previous experience working for a nonprofit organization or an educational institution
• Familiarity with Outward Bound philosophy, activities, and course areas of the Colorado Outward Bound School
• Experience in de-escalation of conflict
• Bilingual in Spanish and English

Working Conditions and Physical Requirements

• The employee must occasionally lift and/or move up to 25 pounds
• Must occasionally travel to our basecamps in Leadville, CO., and Moab, UT.
• While performing the duties of this job, the employee is regularly required to sit
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• This position generally operates from 8:30 AM–5:00 PM EST, with flexibility to accommodate qualified candidates as needed
• Evening and weekend work will be required

Compensation and Benefits

• This is a full-time non-exempt position with a 40 hour work week, Schedules vary based on program needs, and weekend work is required.
• Hourly rate of $21.00
• Comprehensive benefits package, including health insurance, employee assistance program, generous PTO, paid holidays, paid volunteer time, and professional development opportunities.
• Pro Deal eligibility and family discounts on COBS courses.
• This position is primarily remote, Colorado or Utah residency required

Application Process Cover letter and resume can be addressed to Ashton Danker, Student Services Manager. Applications will be accepted through Sunday, November 29th, 2026. **Colorado Outward Bound School is an E-Verify Employer**

Salary Description

$21/Hour