Consumer Resolution Specialist

JOB REQUIREMENTS: Consumer Resolution Specialist Location: New Berlin, US Job Family: Quality Assurance Country/Region: United States Consumer Resolution Specialist\| Atos Medical-US \| New Berlin, WI \| Hybrid Work Schedule Location: 1 day a week in our New Berlin, WI office (either Thurs or Friday) and occasional scheduled meetings as needed. Schedule: Monday-Friday, 8:30-5pm with some flexibility Join a growing company with a strong purpose! Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide. About Atos Medical Atos Medical is a global leader in neck stoma care-dedicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox voice prosthesis and TRACOE tracheostomy products. As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably. We are seeking aConsumer Resolution Specialist to join our team! SUMMARY The Consumer Resolution Specialist investigates and resolves consumer grievances, ensuring timely and effective communication with customers and partners. This role conducts root cause analysis, supports audits and compliance, drives process and quality improvements, and collaborates across departments to strengthen customer satisfaction and regulatory adherence. JOB RESPONSIBILITIES Customer & Resolution Management Document, investigate, and resolve consumer grievances regarding product or service issues. Communicate directly with customers to troubleshoot and resolve issues, providing follow-up when necessary. Support global partners with the collection, investigation, and response to product-related complaints. Build strong relationships with consumers as well as other quality-related departments. Investigations & Analysis Conduct investigations and research to identify root causes of problems or responsible parties/processes. Gather and analyze data to identify trends, problem areas, or potential improvements. Apply systems, databases, and research techniques to support investigations and analysis. Write reports with recommendations, including preventive and corrective actions, for management. Process & Quality Improvement Identify, design, develop, and maintain solutions to improve processes. Work to expedite processes that have encountered delays. Coordinate the design, collection, and... For full info follow application link. EOE M/W/Vets/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D9E2BB7988BF43D2