Process Auditor & Trainer

Internal Process Auditor & Trainer Reports To Quality Manager Full Time on Site

Position Summary The Internal Process Auditor & Trainer strengthens operational consistency, accuracy, compliance, and employee capability across operations. This role independently evaluates branch, warehouse, inventory, and delivery processes; identifies control gaps and improvement opportunities; and converts findings into practical training and sustainable standard work. The position is partnered with leaders and employees to improve performance without assuming ownership of the processes being audited. Essential Duties and Responsibilities

• Plan and perform process audits: Develop risk-based audit schedules; review policies, transactions, records, system activity, and physical workflows; interview employees; observe work; and test adherence to approved procedures and internal controls.
• Evaluate distribution operations: Assess processes including receiving, put-away, inventory accuracy, cycle counting, picking, packing, shipping, and returns.
• Document and communicate findings: Maintain objective workpapers, distinguish isolated errors from systemic issues, evaluate business impact, identify likely root causes, and issue clear audit reports with prioritized, practical recommendations.
• Support corrective action: Partner with quality process owners to define action plans, accountable owners, and due dates; verify completion and effectiveness; escalate overdue or high-risk items appropriately; and track recurring trends.
• Deliver training: Conduct any onboarding training assigned, train the trainer with any refresher, remedial, and change-management training using instructor-led, virtual, job-aid, and hands-on formats.
• Maintain standard work: Help document specialist and process owners create and update procedures, checklists, job aids, process maps, and training materials so they reflect current systems, controls, safety requirements, and company practices.
• Measure learning effectiveness: Use knowledge checks, observations, performance data, and follow-up reviews to evaluate retention, application, and business results; suggest revised training when outcomes do not meet expectations.
• Analyze data and trends: Use ERP, warehouse, inventory, sales, purchasing, and delivery to identify exceptions, patterns, control weaknesses, and improvement opportunities.
• Promote continuous improvement: Participate in root-cause analysis and process-improvement discussions while preserving auditor independence and management ownership of decisions.
• Protect information: Handle employee, customer, vendor, pricing, financial, and audit information with discretion and in accordance with company policy.

Required Qualifications

• Three or more years of experience in internal auditing, operational compliance, process improvement, distribution operations, employee training, or a related field.
• Working knowledge of inventory control, warehousing, delivery, and branch operations.
• Demonstrated ability to gather evidence, test controls, analyze data, identify root causes, and write clear, fact-based findings.
• Experience developing and facilitating adult learning for employees with varying levels of experience and technical knowledge.
• Proficiency with Microsoft 365 and business systems such as ERP, warehouse management, learning management, reporting, or business-intelligence tools.
• Strong written, verbal, presentation, facilitation, organization, and follow-through skills.
• Ability to travel when needed and work effectively in office, warehouse, and branch environments.

Preferred Qualifications

• Bachelor’s degree in business, accounting, supply chain, operations, education, or a related field; equivalent relevant experience may be considered.
• Experience in electrical distribution, industrial distribution, wholesale, or a multi-branch environment.
• Professional certification or training such as Certified Internal Auditor (CIA), Certified Professional in Talent Development (CPTD), Lean/Six Sigma, or comparable credentials.
• Familiarity with electrical products, manufacturers, units of measure, lot or serial tracking, and project or job-account workflows.

Core Competencies

• Integrity, objectivity, sound judgment, and professional skepticism
• Approachable coaching style and ability to build trust across functions and levels
• Attention to detail balanced with an understanding of operational realities
• Analytical thinking, curiosity, and disciplined problem solving
• Ability to manage competing priorities and work independently
• Constructive communication, including the ability to deliver difficult findings respectfully
• Commitment to safety, customer service, continuous learning, and continuous improvement

Key Performance Indicators

• Completion of the approved audit plan and timely issuance of accurate reports
• Timely closure and verified effectiveness of corrective actions
• Reduction in repeat findings, process exceptions, and preventable errors
• Improvement in inventory accuracy, process compliance, and other relevant operational measures
• Training completion, knowledge retention, observed application, and stakeholder feedback
• Currency and usability of procedures, job aids, and training records

Working Conditions and Physical Requirements Work is performed in offices, sales counters, warehouses, and active distribution environments. The role may require extended computer use, standing or walking during observations, occasional climbing of stairs, travel by vehicle or air, and use of required personal protective equipment. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions. Additional Information This job description summarizes the primary duties and qualifications of the position and is not intended to be an exhaustive list. Responsibilities may change as business needs, systems, regulations, and operating practices evolve. The company is an equal opportunity employer and considers qualified applicants in accordance with applicable law. WHO IS COLONIAL ELECTRIC? We are Colonial Electric Supply, the #1 supplier of commercial electrical and lighting components in the tri-state area. That means we keep the lights on, the electricity flowing, and the factories bright and humming. Our Team - At 500 strong and growing, our team is the fastest and smartest in the lighting and electrical supply business, with the most contracts because we love to win! If you’ve read this far, we’re betting you like to win too. A Delightfully Simple Work Culture - You’ll enjoy Colonial Electric because our workspaces and people form a family culture - very different from the corporate world. We are always looking to promote from within and due to our dedicated training team, many have been promoted within the first year! Work-Life Balance: We are privately-owned and led by men and women of strong character. That means we value the health and happiness of the people who work with us. We’ve made work-life balance a point of pride for 90 years. Back in 1925, we called it “respect.” Everyone who joins Colonial Electric is a respected member of our team.

CHECK OUT OUR BENEFITS! Medical Insurance - Choose between a traditional PPO and flexible health plan with a tax-free health savings account

• Comprehensive and affordable coverage
• Preventative care covered at 100%
• Access to the Blue Cross Blue Shield national network

Dental Benefits - Affordable coverage with annual exams, cleanings and x-rays covered at 100% and rollover benefits. Vision Benefits - Get yearly eye examinations and buy new lenses, frames, and contacts. Or skip the glasses and enjoy special discounts on LASIK procedures! You’ll have access to 70,000 provider locations across the U.S., including well-known retailers like Walmart and America’s Best Glasses. 401(k) for Comfortable Retirement - Colonial Electric matches 25% of your contributions up to 6% of your annual earnings.. Life Insurance & AD&D Insurance At Zero Cost - Colonial Electric offers all full-time employees life and accidental death and dismemberment insurance (AD&D) at zero cost to you. Paid Time Off - Including vacation, personal time, paid holidays and more. Colonial Paid Parental Leave - CPPL offers parents company paid time off to care for the birth or adoption of a child. Colonial offers many additional benefits for employees and their families! Feel free to inquire about our complete benefits guide during the interview process.

Monday through Friday - Full Time on Site