People Operations Manager

SUMMARY:

The People Operations Manager plays a critical role in aligning people strategies with operational and departmental goals across multiple collision repair centers, the Support Center, and 360ALIGN locations. Acting as both a strategic advisor and hands-on HR leader, the People Operations Manager partners closely with operational and departmental leadership to drive engagement, performance, and compliance while fostering a culture grounded in the company’s core values.

This role supports the full spectrum of HR responsibilities, including employee relations, performance management, compliance, benefits coordination, unemployment claims, and talent development - while delivering consistent and exceptional teammate experiences.

Remote Position with 50-75% travel across assigned market. Most of your market will be local in Baltimore, MD area but you will also support shops in Pittsburgh, PA and Columbus, OH and visit those locations as needed.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Strategic Partnership

• Champion CollisionRight’s mission, vision, and values, promoting accountability, safety, and continuous improvement at all levels.

• Build and maintain trusted partnerships with operational and departmental leaders to align people strategies with business objectives.

• Serve as a strategic advisor to leadership on workforce planning, organizational design, and teammate engagement.

• Leverage data, trends, and field insights gained through regular site visits and HR systems to identify opportunities for improvement in retention, performance, and culture.

• Partner with operations and field leadership to drive teammate engagement and retention through proactive communication, recognition, and connection to company culture.

• Maintain high visibility within all shops as assigned, provide field-level support, and reinforce teammate engagement.

Talent Acquisition & Development Support

• Collaborate with Talent Acquisition to support recruiting efforts and onboarding for assigned locations.

• Partner with Talent Development to identify training needs, coordinate learning opportunities, and support leadership development.

• Reinforce accountability, engagement, and growth through proactive coaching and consistent communication.

People Operations Support

• Support delivery of core operations, including HRIS (Paycom) administration, teammate lifecycle changes, onboarding, documentation, compliance tracking, and policy maintenance.

• Maintain data integrity between systems by ensuring all teammate information is accurate and updated as needed.

• Partner with internal partners to streamline processes, reduce administrative burden, and improve efficiency and consistency.

• Maintain SOPs, policy documentation, and SharePoint resources supporting the broader People Operations team.

Employee Relations & Compliance

• Lead and resolve employee relations issues, including investigations, conflict resolution, and corrective action.

• Coach and support leaders on documentation, communication, and performance management policies and procedures.

• Ensure compliance with all federal, state, and local employment laws and internal policies.

• Administer and respond to unemployment claims accurately and in a timely manner; represent the company as needed during hearings.

• Partner with Legal and People Operations leadership to prepare documentation and participate in audits, hearings, or investigations as required.

Benefits, Leave, and Administration

• Partner with the Benefits Manager to assist teammates with benefit enrollment, leave administration (FMLA, ADA, COBRA, etc.), and related inquiries.

• Maintain accurate teammate records and HRIS data, ensuring confidentiality and integrity of information.

• Generate and interpret HR reports and dashboards to guide leadership decisions.

QUALIFICATIONS:

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).

• Minimum of 7 years of progressive HR experience, preferably in a multi-site or field-based environment.

• SHRM-CP or PHR certification preferred but not required.

• Proven success building strategic partnerships with operational leadership.

• Strong employee relations, conflict resolution, and coaching skills.

• Excellent interpersonal, communication, and analytical abilities.

• Able to connect and build rapport with teammates at all levels of the organization.

• Strong organizational and problem-solving skills with attention to detail.

• Proficiency in HRIS systems (Paycom or similar) and Microsoft Office Suite.

• Valid driver’s license and clean driving record with the ability to travel regularly to assigned locations as business needs require.

• Experience in the collision repair or automotive industry preferred.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.