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KYC Operations Manager, Officer
SSB&T
Quincy, MA
- $65,000 to $113,750 USD / year
The KYC Operations team primary role is to support Business Units in the timely and accurate delivery of the end to end AML / KYC process for onboarding new customers / accounts, completion…
Added just now
Director of Talent Acquisition – INSPYR Solutions
INSPYR Solutions
Charlotte, NC
…execution of the end to end hiring process. This person will partner closely with executive leadership, market leaders, and hiring managers to understand hiring priorities, build strong…
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Dispensary General Manager
Agri-Genesis
Florissant, MO
- $60,000 USD / year
Lead all daily dispensary operations while ensuring an exceptional customer experience.
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Project Manager - MET
Sibanye Stillwater
Columbus, MT
- From $134,800 USD / year
At Sibanye-Stillwater, the Project Manager - Met leads the safe, disciplined delivery of capital, maintenance, infrastructure, sustainability, and operational improvement projects across…
Added 1 min ago
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Senior Product Manager (Hardware)
Kforce
Phoenix, AZ
- $120,000 to $140,000 USD / year
This is a highly cross-functional position partnering with Electrical, Mechanical, Embedded Software, Sales, Marketing, Operations, and Program Management teams. The Senior Engineering…
Added 1 min ago
PATIENT SERVICES MANAGER
Compass Group, North America
Roswell, NM
Lead daily patient dining operations, ensuring meals are accurate, timely, and delivered with excellent service.
Added 1 min ago
Manufacturing Manager 3 (First Line Manager)
Los Alamos National Laboratory
Los Alamos, NM
The Nuclear Radiochemistry group (C-NR) is seeking a highly motivated Manufacturing Manager to support important national security missions at LANL. The Manufacturing Manager will partner…
Added 1 min ago
Deputy Group Leader - (Manufacturing Manager 3 Process Maintenance and Decontamination Services)
Los Alamos National Laboratory
Los Alamos, NM
…regulated nuclear environment. As Deputy Group Leader, you will partner with senior leadership to ensure work is executed safely, securely, and efficiently in support of national security…
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Manager, R&D Advanced and Exploratory Hypersonic Glide Body (5413), Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking an R&D Manager to lead a department responsible for Advanced and Exploratory Hypersonic Glide Body (HGB) mechanical designs. This position will manage mechanical engineers…
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Product Manager, Optical
IDEX
Albuquerque, NM
Role Overview: The Product Manager for Optical drives product strategy, roadmap direction, portfolio performance, and commercial alignment for optical solutions within the Global…
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Operational Technology (OT) Administrator - Southwest Region
Jacobs
Rio Rancho, NM · Farmington, NM · Albuquerque, NM
…member of our team, you will support the Operational Technology Manager & the Regional Maintenance Team as we work with our facilities to provide world-class OT/IT services that enable the…
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Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Albuquerque, NM
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
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Site Care Partner - Lead CRA - US - FSP
Parexel
Santa Fe, NM
Provides support to the Study Operations Manager (SOM)/Global Study Manager (GSM) to define local requirements for the importation/exportation processes of the investigational medical…
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Group Product Manager, Compliance Agent Experience
Coinbase
Santa Fe, NM
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
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Enterprise Account Executive - Florida
PagerDuty
Santa Fe, NM
…account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and…
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Facets Product Consultant - Manager
Cognizant
Santa Fe, NM
- $113,000 to $130,000 USD / year
Partner with business, product, IT, and integration teams to integrate Facets capabilities with existing systems and resolve cross-functional dependencies.
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Talent Acquisition Coordination Manager
Revolution Medicines
Redwood City, CA
Reporting to the Director of Talent Acquisition Operations, this manager will build team capability, balance workloads, resolve complex scheduling challenges, and improve coordination…
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Technical Program Manager
Robots and Pencils
United States
…design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for our clients. We're all in on AWS, combining deep UX capability with senior…
Added 1 min ago
Business Development Manager - Process
DwyerOmega
Remote, United States
Deliver technical presentations, lunch-and-learns, application workshops and on-site demonstrations to engineering, maintenance, reliability and operations teams.
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HR Manager
Intellicene Inc
CO
- $90,000 to $100,000 USD / year
Intellicene is seeking a hands-on, commercially minded HR Manager to provide dedicated support to employees and leaders across the Americas. Reporting to the CEO / General Manager, you will…
Added 2 mins ago
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Assistant Human Resources Officer - Senior Strategic Business Partner (Detail/Temporary Promotion)
Veterans Health Administration
Location Negotiable After Selection
- $125,776 to $163,514 USD / year
…Assistant Human Resources Officer - Senior Strategic Business Partner, GS-0201-14 with Health Service Area 5.2/5.5 (Legacy VISN 21) Human Resources Management service. This detail/temporary…
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Nurse - Deputy Associate Director for Patient Care Service (DADPCS)/Deputy Nurse Executive (DNE)
Veterans Health Administration
Anchorage, AK
- $163,860 to $217,925 USD / year
The DADPCS/DNE works closely with the ADPCS/NE as a collaborator and partner in strategic planning, organization assessment, and program development.
Added 2 mins ago
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Traffic Planner
AWP Safety
Fort Worth, TX
- $17 to $19 USD / hour
AWP Safety is North America’s leading traffic control and work zone safety partner, protecting the crews who build our infrastructure and the communities that rely on it. With more than…
Added 2 mins ago
Product Line Manager, Construction Primary Casualty
AXA
EXTON · CHICAGO · DALLAS · ATLANTA · NEW YORK · HARTFORD · STAMFORD · MORRISTOWN
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Added 3 mins ago
Assistant Project Manager - Substations (Amarillo, TX)
Northstar Energy Solutions, LLC.
Grand Prairie, TX · Amarillo, TX
NorthStar Energy Solutions is hiring! The Assistant Project Manager – Substation is responsible for supporting the planning, coordination, and execution of projects, including assisting…

Collibra

Manager, Premium Support

Raleigh, NC, United States

$128,000 to $160,000 USD / year

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Job details

Pay: $128,000 to $160,000 USD / year
Posting language: English
Posted: Aug 14, 2026

Original job description

Joining Collibra’s Premium Support team

This is a new, high-impact leadership role within Premium Support. You will initially operate across people leadership, technical escalations, commercial partnership, and program development, helping Collibra strengthen the current Premium Support experience while shaping how the organization grows. As the model proves successful and the team expands, the scope and supporting structure will continue to evolve.

You’ll lead Technical Account Engineers who serve as trusted technical partners to our Premium customers, building relationships, anticipating risk, and helping customers navigate complex issues and get more value from Collibra. Your opportunity is to make that experience more consistent, demonstrate the impact it has for customers and the business, and build a team and operating model that can grow.

This is a hybrid role based in our Raleigh office. Our hybrid model means you’ll work from the office at least two days each week. This setup helps us stay connected, work more closely together, and keep making progress as a team.

Premium Support Managers at Collibra are responsible for

Leading, hiring, and developing Technical Account Engineers through clear expectations, thoughtful onboarding, coaching, and meaningful feedback.
Working closely with Premium customers, supporting TAEs in key customer moments and QBRs, and reviewing account plans to ensure commitments stay on track.
Ensuring the team delivers the proactive guidance and support customers expect from Premium Support, using customer feedback and performance data to identify risks and improve delivery.
Partnering with Account Executives, Customer Engineering, and Renewals to support retention, identify opportunities, and make the value of Premium Support clear.
Improving how Premium Support operates, including standard operating procedures, internal tools, ticketing workflows, reporting dashboards, and knowledge sharing.
Measuring and communicating the impact of the TAE program, including the value TAEs are creating for customers and the business.

You have

Experience leading a technical account management team in an enterprise software environment, with a strong understanding of technical support and how the two work together.
The technical judgment to support your team through complex customer situations and communicate clearly with technical and nontechnical audiences.
A record of hiring, developing, and coaching people to improve individual and team performance.
Experience using account plans, customer signals, and performance data to identify risk, prioritize work, and keep teams proactive.
An understanding of how a dedicated support offering creates value for customers and the business.
Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
A bachelor’s degree or equivalent related working experience is required.
This position is not eligible for visa sponsorship.
Experience with a premium, premier, or dedicated support model is a plus.

You are

A leader who gives people both the support and accountability they need to do their best work.
Comfortable making decisions when customer needs are urgent and the path forward is unclear.
Able to build trust across teams and turn competing priorities into action.
Curious about what customers need beyond the issue in front of you.
Motivated by the chance to improve an offering while leading the people who deliver it.

Measures of success

In your first three months, you’ll build relationships with your team and key partners, understand how Premium Support is delivered today, and identify the most pressing opportunities to improve it.
Within six months, you’ll be coaching the team against clear expectations, guiding complex customer situations, and putting improvements to delivery into practice.
Within your first year, you’ll have helped create a stronger, more consistent Premium Support experience and shaped how the team operates as the offering grows.

Compensation for this role

The standard base salary range for this position is $128,000.00 - $160,000.00 per year. This position is not eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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More about this job

Skills

Leadership
Support managers
Coaching
Customer service
Sales
Process improvement
Technical support
Communication skills
Think proactively
Business model

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