Jobs in the United States

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Added 1 min ago
Operations Quality Engineer II
Medtronic
North Haven, CT
Analyze quality, process, and production data to identify trends, investigate issues, and drive corrective and preventive actions.
Added 1 min ago
Principal Marketer Specialist
Medtronic
North Haven, CT
Added 1 min ago
Quality Engineer II
Medtronic
North Haven, CT
…computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added 1 min ago
K
Technical Program Manager, Hardware
Karman
Ann Arbor, MI
- $125,000 to $160,000 USD / year
We are looking for a Technical Program Manager (TPM) to join our technical program management team and work in direct support of our hardware and on device development teams. This…
Added 1 min ago
NH
Revenue Cycle Educator & Process Improvement Associate I - (FT, Days)
Northwell Health
Danbury, CT
- $29.65 to $35 USD / hour
…monitoring quality and performance metrics, keeping the Education Manager apprised of results, and using data to identify and develop targeted opportunities for staff development in all…
Added 1 min ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
…aftermarket services, channel relationships, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic…
Added 1 min ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Hartford, CT
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
Added 1 min ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Hartford, CT
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 1 min ago
Sr Manager - Proj/Prog
Maximus
Hartford, CT
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 2 mins ago
Regulatory Readiness Program Manager
Meta
Hartford, CT
Regulatory Readiness Program Manager Responsibilities:
Added 2 mins ago
Product Marketing Manager
Meta
Hartford, CT
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 2 mins ago
Network Development Manager
Meta
Hartford, CT
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 3 mins ago
Manager, Customer Success - UpMarket
6sense
Remote, United States
As a Manager, Customer Success, you will lead a team of approximately 7-8 Customer Success Managers responsible for a combined portfolio of Upmarket customers with annual contract values…
Added 4 mins ago
Principal Business Process Improvement Analyst (Service & Repair Master Data Strategy)
MED Medtronic Inc
Remote, United States
We are seeking a strategic, business-focused analyst to drive transformation across supply chain master data, business processes, and operational performance within Medtronic's Global…
Added 4 mins ago
O
AI Deployment Manager - Builder
OpenAI
New York, NY · San Francisco, CA
- $240,000 USD / year
The AI Deployment Manager (ADM) team enables organizations to turn OpenAI products into real, sustained impact through world-class enablement and training execution.
Added 4 mins ago
Sr. Account Director, Healthcare
Power Digital
Remote, United States
…proprietary intelligence layer, built on years of real performance data, strategic frameworks, testing, and learnings from across our client portfolio. AI expands the capacity of our people…
Added 6 mins ago
SEM Manager
PMG
Chicago, IL
PMG, a global independent platform company engineered for impact, integrates business strategy, media, creative, and data within a single operating model powered by our proprietary…
Added 7 mins ago
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Senior Technical Success Manager, Emerging Enterprise - West
Amplitude
Remote, United States
- $168,000 to $252,000 USD / year
The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency…
Added 7 mins ago
Sr. Manager. Revenue Technology
Neptune
Tallassee, AL · Duluth, GA
As the Sr. Manager, Revenue Technology, you will act as Business Process Owner (BPO) for Neptune's CRM system, setting the direction for the go-to-market technology backbone that Revenue…
Added 8 mins ago
Technical Program Manager, Factory Infrastructure Deployment
Anduril Industries
Costa Mesa, CA
We're looking for a Technical Program Manager to act as the central coordination point for factory infrastructure deployment. You'll lead the buildout of system administration, servers,…
Added 8 mins ago
Technical Program Manager, Factory Infrastructure Deployment
Anduril Industries
Ashville, OH · Costa Mesa, CA
We're looking for a Technical Program Manager to act as the central coordination point for factory infrastructure deployment. You'll lead the buildout of system administration, servers,…
Added 9 mins ago
Program Manager (Active TS/SCI Clearance)
Everfox
United States
Everfox is seeking a highly skilled and experienced Program Manager to lead successful product implementation initiatives across the organization. This role partners closely with customers,…
Added 9 mins ago
PF
Senior Associate, Client Service Onboarding Manager - Pension Risk Transfer
Principal Financial Group
Des Moines, IA
- $55,800 to $87,600 USD / year
As a Senior Associate, Client Service Onboarding Manager, you'll manage the onboarding of assigned Pension Risk Transfer clients, acting as the main liaison throughout the process. This…
Added 10 mins ago
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Construction Project Manager
Actalent
Akron, OH
- $45 to $65 USD / hour
Job Title: Project Manager Natural Gas Compressor Station LOCATION: PULASKI, WIJob DescriptionThis role leads onsite construction activities for large, multidiscipline natural gas…
Added 10 mins ago
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Commissioning Project Manager.
Actalent
Dallas, TX
- $65 to $69 USD / hour
Job Title: Commissioning Project ManagerJob DescriptionThe Commissioning Project Manager oversees complex commissioning projects for a major financial-sector facility in downtown Dallas,…

Collibra

Manager, Premium Support

Remote, United States

Remote

$128,000 to $160,000 USD / year

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Job details

Pay: $128,000 to $160,000 USD / year
Workplace: Remote
Posting language: English
Posted: Aug 14, 2026

Original job description

Joining Collibra's Premium Support team

We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As Manager of Premium Support, you will play a pivotal role in leading and developing a talented team of Technical Account Engineers. You will be the driving force behind a strong team culture, a continuous learning environment, and the overall success of Collibra's Premium Support offering building trust both inside and outside the organization through technical leadership and operational excellence.

This is a remote position.

Premium Support Managers at Collibra are responsible for

Leading, coaching, and mentoring a team of Technical Account Engineers, empowering them to deliver exceptional technical expertise and world-class customer service.
Championing the Premium mindset, culture, values, and principles representing the Premium organization with the highest ethics and integrity with internal and external customers.
Developing relationships across the Collibra organization, with particular focus on Sales, Customer Success, and Professional Services from individual contributors through senior leadership.
Ensuring team members are properly trained on product and Premium operations, and that Premium deliverables are being delivered at a level that exceeds customer expectations.
Supporting employees on raising the priority of complex issues, including elevated, escalated, and Hot Site account tickets, and acting as a technical escalation point for TAEs dealing with complex customer situations.
Coaching employees through Performance and Development reviews on a monthly and semiannual basis.
Developing and implementing strategies to achieve team and individual performance goals, and maintaining metrics to track team effectiveness and drive continuous improvement.
Managing the recruitment, onboarding, and training of new team members.
Partnering with Sales and Renewals to reduce customer churn, identify expansion opportunities, and convey the value of Premium Support to internal and external stakeholders.
Analyzing customer data and trends to identify opportunities for upsell, renewal, and account expansion, and partnering with Sales and CS teams on quoting new and renewal Premium business.
Contributing ideas toward the adoption and next iteration of the Premium Support model, and promoting the Premium program by driving education and enablement across Sales, CS, and broader Collibra.
Staying current on the latest product features, industry trends, and technologies to ensure the team has the tools they need to succeed.

You have

Proven experience in a technical support leadership role; experience leading a Premium, Premier, or Signature Service support model preferred.
In-depth knowledge of complex technical concepts and the ability to translate them into clear, concise communication for a non-technical audience.
Strong understanding of customer relationship management principles and best practices.
Excellent coaching and mentoring skills with a demonstrated focus on professional development.
Experience building and managing high-performing teams in a fast-paced, enterprise SaaS environment.
Ability to prioritize and reprioritize tasks, manage multiple deadlines, and drive action without waiting for direction.
Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
A bachelor's degree or equivalent related working experience is required.
This position is not eligible for visa sponsorship.

You are

A leader first, you drive change and improvement, model accountability, and inspire others to do the same.
A skilled communicator and collaborator who builds strong cross-functional relationships and influences without authority.
Customer-obsessed, with the ability to think ahead of both your customers and your leadership team.
Commercially aware, you understand the Premium business model and connect team performance to broader company outcomes.
Flexible and decisive; you know which priorities matter, which meetings to attend, and when to say no.
Passionate about helping others succeed and genuinely invested in the growth of the people around you.
Excited about technology and continuous improvement, always looking for ways to operate more efficiently and deliver more value.

Measures of success

Within your first month, you will have established relationships across your team and key cross-functional partners, gained a clear understanding of the Premium Support model, and assessed the current state of team performance and delivery.
Within your second month, you will be actively coaching your team, ensuring Premium deliverables are being met, and identifying near-term opportunities to improve team efficiency and customer outcomes.
Within your third month, you will be operating as a full leader within the Premium organization, driving performance conversations, partnering with Sales and CS on retention and expansion motions, and contributing meaningfully to the future direction of the Premium Support program.

Compensation for this role

The standard base salary range for this position is $128,000 – $160,000 per year. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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