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Field Service Staff Manager
INNIO
GA
…December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates…
Added 2 mins ago
Hearing Aid Dispenser
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…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 2 mins ago
Hearing Aid Dispenser
Amplifon
Gulfport, MS · OCEAN SPRINGS, MS
…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 2 mins ago
Hearing Instrument Specialist
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LANCASTER, OH
…people rediscover the emotions of sound. Reporting to the Area Manager, you will drive office revenue and community engagement through clinical excellence and dedicated customer…
Added 4 mins ago
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Accellis BDR
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Cleveland, OH
- $129,000 to $200,000 USD / year
The Business Development Manager wins new clients and new recurring revenue for Accellis. This is an individual contributor role focused on winning new clients; it does not manage a team.…
Added 6 mins ago
Hydroblasting Technician must have valid DL
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Hydroblasting Technician must have valid DL
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Opportunities for growth and development for all the stages of your career
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Hydroblasting Technician must have valid DL
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Added 7 mins ago
Sr Financial Analyst
Cengage Learning Inc.
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This role will report to the Senior FP&A Business Manager
Added 8 mins ago
Marketing Strategy Program Lead Vice President
Citi
WILMINGTON, DE · Wilmington, DE · Wilmington
…co-brand, private label, and personal loan products across the business. The Customer Marketing (CM) team within this organization is a critical driver of Marketing, with a vision to deepen…
Added 8 mins ago
Citi Commerce Product Manager
Citi
NY · ATLANTA, GA · Charlotte, NC · IRVING, TX · JACKSONVILLE, FL · OFALLON, MO · SCHAUMBURG, IL · WILMINGTON, DE · Atlanta, GA · Irving, TX · Jacksonville, FL · O'Fallon, MO · Schaumburg, IL · Wilmington, DE · New York · Atlanta · Charlotte · Irving · Jacksonville · O'Fallon · Schaumburg · Wilmington
The Product Manager is a key member of the Citi Commerce Product team, supporting the development and execution of Citi Commerce's ad and offers capabilities. Reporting to the Head of…
Added 8 mins ago
Senior Sales Engineer (Michigan/Minnesota)
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MI · MN
At Proofpoint, the members of our Sales Engineering team are highly valued business partners that play a critical role in our sales process every single day.
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Product Manager II, Business Systems
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Added 10 mins ago
Principal Marketer Specialist
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North Haven, CT
5 years of marketing, product management, business development, clinical, or related experience.
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Technical Program Manager, Hardware
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Ann Arbor, MI
- $125,000 to $160,000 USD / year
We are looking for a Technical Program Manager (TPM) to join our technical program management team and work in direct support of our hardware and on device development teams. This…
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Software Development Manager
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- $112,800 to $264,100 USD / year
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- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
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Learning Technology Manager
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Proven experience supporting business development and building learning technology pipelines
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…lead a team while staying close to the work. You have driven business development and built lasting client relationships. You bring energy, resilience, and a genuine passion for building…
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Agentic Commerce Senior Manager | GEO & Search
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We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
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- $132,500 to $302,400 USD / year
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Marketing Coordinator, NBC & Telemundo Connecticut
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Collibra

Manager, Premium Support

Remote, United States

Remote

$128,000 to $160,000 USD / year

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Job details

Pay: $128,000 to $160,000 USD / year
Workplace: Remote
Posting language: English
Posted: Aug 14, 2026

Original job description

Joining Collibra's Premium Support team

We're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As Manager of Premium Support, you will play a pivotal role in leading and developing a talented team of Technical Account Engineers. You will be the driving force behind a strong team culture, a continuous learning environment, and the overall success of Collibra's Premium Support offering building trust both inside and outside the organization through technical leadership and operational excellence.

This is a remote position.

Premium Support Managers at Collibra are responsible for

Leading, coaching, and mentoring a team of Technical Account Engineers, empowering them to deliver exceptional technical expertise and world-class customer service.
Championing the Premium mindset, culture, values, and principles representing the Premium organization with the highest ethics and integrity with internal and external customers.
Developing relationships across the Collibra organization, with particular focus on Sales, Customer Success, and Professional Services from individual contributors through senior leadership.
Ensuring team members are properly trained on product and Premium operations, and that Premium deliverables are being delivered at a level that exceeds customer expectations.
Supporting employees on raising the priority of complex issues, including elevated, escalated, and Hot Site account tickets, and acting as a technical escalation point for TAEs dealing with complex customer situations.
Coaching employees through Performance and Development reviews on a monthly and semiannual basis.
Developing and implementing strategies to achieve team and individual performance goals, and maintaining metrics to track team effectiveness and drive continuous improvement.
Managing the recruitment, onboarding, and training of new team members.
Partnering with Sales and Renewals to reduce customer churn, identify expansion opportunities, and convey the value of Premium Support to internal and external stakeholders.
Analyzing customer data and trends to identify opportunities for upsell, renewal, and account expansion, and partnering with Sales and CS teams on quoting new and renewal Premium business.
Contributing ideas toward the adoption and next iteration of the Premium Support model, and promoting the Premium program by driving education and enablement across Sales, CS, and broader Collibra.
Staying current on the latest product features, industry trends, and technologies to ensure the team has the tools they need to succeed.

You have

Proven experience in a technical support leadership role; experience leading a Premium, Premier, or Signature Service support model preferred.
In-depth knowledge of complex technical concepts and the ability to translate them into clear, concise communication for a non-technical audience.
Strong understanding of customer relationship management principles and best practices.
Excellent coaching and mentoring skills with a demonstrated focus on professional development.
Experience building and managing high-performing teams in a fast-paced, enterprise SaaS environment.
Ability to prioritize and reprioritize tasks, manage multiple deadlines, and drive action without waiting for direction.
Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows.
A bachelor's degree or equivalent related working experience is required.
This position is not eligible for visa sponsorship.

You are

A leader first, you drive change and improvement, model accountability, and inspire others to do the same.
A skilled communicator and collaborator who builds strong cross-functional relationships and influences without authority.
Customer-obsessed, with the ability to think ahead of both your customers and your leadership team.
Commercially aware, you understand the Premium business model and connect team performance to broader company outcomes.
Flexible and decisive; you know which priorities matter, which meetings to attend, and when to say no.
Passionate about helping others succeed and genuinely invested in the growth of the people around you.
Excited about technology and continuous improvement, always looking for ways to operate more efficiently and deliver more value.

Measures of success

Within your first month, you will have established relationships across your team and key cross-functional partners, gained a clear understanding of the Premium Support model, and assessed the current state of team performance and delivery.
Within your second month, you will be actively coaching your team, ensuring Premium deliverables are being met, and identifying near-term opportunities to improve team efficiency and customer outcomes.
Within your third month, you will be operating as a full leader within the Premium organization, driving performance conversations, partnering with Sales and CS on retention and expansion motions, and contributing meaningfully to the future direction of the Premium Support program.

Compensation for this role

The standard base salary range for this position is $128,000 – $160,000 per year. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits at Collibra

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. If you have a need that requires accommodation, let us know by completing our Accommodations for Applicants form.

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