ASSISTANT PROGRAM DIRECTOR
Why Join CIP?
- Vacation Time - 15 days full time only
- Paid Holidays - 13 days full time only;Holiday premium pay for part time only
- Paid Sick Days and Personal Days accrued
- Medical, Dental and Vision Insurance
- Voluntary Benefits: Short and Long-term Disability, Additional Life, Child Life and Spousal Life
- Dependent Care Flexible Spending Account
- Flexible Spending Accounts
- 401(K) - We offer a Traditional 401(K) and a Roth 401(K) employer match up to 4%
- Financial Wellness Advisor Services
- Tuition and continued education reimbursement up to $3,000 annually for full time and up to $1,000 for part time
- Wellness reimbursement of $200 per year for full time and $100 per year for part time
- Employee Assistance Program: child care and parenting, senior care and aging, emotional health, health and wellness, legal and financial, access to discounts
- A health advocate to assist with our insurance & healthcare challenges
- Ongoing monthly training and professional development opportunities
- Supportive and Collaborative Culture
*Please note that the benefits listed may change based on business needs, regulatory requirements or other factors
A Day in the Life:
The Assistant Program Director is an onsite full-time exempt position who reports to the Program Director. This position operates in a highly scheduled environment but may require longer hours and weekend work and travel (up to 25%) as job duties demand. The Assistant Program Director position involves a moderate physical demand.
All the Responsibilities We’ll Trust You With:
Operational Leadership & Team Culture
- Reinforces CIP's mission, philosophy, values, expectations, and service standards while providing day-to-day operational leadership and modeling professionalism, accountability, and teamwork.
- Builds a positive, accountable, student-centered culture through consistent communication, coaching, visibility, and reinforcement of operational expectations across all service teams. Promotes interdisciplinary collaboration and high-quality student support.
- Creates a highly collaborative operational culture where staff consistently deliver coordinated, high-quality services. Develops emerging leaders, strengthens management practices, and improves operational consistency and performance across the Center.
Staff Supervision, Coaching & Performance Development
- Conducts supervision, provides feedback, reinforces expectations, supports onboarding, and develops proficiency using CIP's competency, coaching, and performance management systems.
- Independently supervises staff through structured coaching, delegation, accountability, competency development, performance feedback, and timely intervention that improves staff performance and student outcomes.
- Develops supervisory systems, coaching practices, and leadership capability that strengthen staff performance across departments while mentoring Coordinators, Lead staff, and future Assistant Program Directors.
Student Success Systems & Integrated Service Delivery
- Supports implementation of CIP's interdisciplinary service model by coordinating Advising, PCPs, TRMs, Progress Reviews, documentation, communication, and individualized student support while developing proficiency overseeing service delivery.
- Oversees coordinated delivery of advising, academic, career, life skills, social skills, clinical services, and supported independent living. Ensures individualized support plans are implemented consistently, communication remains aligned, and staff respond effectively to changing student needs.
- Designs and improves systems that strengthen interdisciplinary collaboration, case coordination, communication, documentation quality, supported independent living, and consistency of service delivery across the Center while contributing best practices across CIP.
Student Progress Monitoring & Intervention
- Reviews student progress through Weekly Student Status meetings, documentation, attendance, and service updates while following established intervention procedures and escalating concerns appropriately.
- Oversees systems that monitor student competencies, engagement, attendance, behavioral health, executive functioning, independence, and overall progress. Coordinates timely interventions that improve measurable student outcomes and retention.
- Uses student outcome data, operational trends, and interdisciplinary feedback to improve intervention systems, increase student retention, strengthen service quality, and improve long-term student success across the Center.
Operational Execution & Cross-Functional Coordination
- Supports daily operations, staffing coordination, scheduling, delegation, service coverage, and communication while ensuring established operational procedures are followed consistently.
- Coordinates daily Center operations by aligning staffing, scheduling, service delivery, workflow, communication, interdisciplinary collaboration, events, and operational priorities to ensure efficient execution and a consistent student experience.
- Designs operational systems that improve workflow, communication, interdisciplinary coordination, service consistency, staff efficiency, and operational effectiveness across all student service functions.
Incident Coordination & Operational Compliance
- Ensures incidents, documentation, safety procedures, compliance requirements, and operational expectations are completed according to established procedures while escalating concerns appropriately.
- Coordinates the operational response to incidents by ensuring immediate safety steps, required notifications, documentation, follow-up actions, and staff communication occur promptly and consistently. Supports the Program Director in maintaining compliance and resolving operational issues.
- Serves as a trusted operational leader during incidents by coordinating staff response, ensuring consistent execution of procedures, coaching staff on documentation and follow-through, identifying recurring operational risks, and recommending process improvements that strengthen safety and consistency.
Delegation, Staffing & Operational Resource Management
- Assigns work appropriately, supports scheduling, balances priorities, and develops proficiency managing staffing resources and operational workflows.
- Balances staffing assignments, workloads, scheduling, competing priorities, labor resources, and operational demands to maximize efficiency, responsiveness, staff effectiveness, and student support.
- Designs resource allocation, workflow, staffing, and scheduling systems that improve labor utilization, communication, operational flexibility, and student service capacity across the Center.
Data-Driven Decision Making & Continuous Improvement
- Reviews operational reports, KPIs, student outcomes, staffing metrics, incidents, attendance, and service data while learning to identify trends and improvement opportunities.
- Uses student outcomes, KPIs, staffing metrics, attendance, incidents, service quality indicators, labor utilization, and operational reports to guide decisions, allocate resources, and improve Center performance.
- Leads quality improvement initiatives using operational, staffing, financial, and student outcome data to strengthen interdisciplinary coordination, service quality, operational effectiveness, and organizational performance while contributing recommendations beyond the Center.
Quality Assurance & Service Excellence
- Reinforces established program standards, curriculum expectations, documentation quality, communication practices, service consistency, and operational procedures through regular observation and follow-up.
- Monitors service quality across departments by strengthening accountability, coaching, documentation quality, communication, curriculum implementation, operational consistency, and the overall student experience.
- Builds quality assurance systems that improve service consistency, operational reliability, staff competency, interdisciplinary execution, and student outcomes while contributing best practices across the organization.
Organizational Contribution & Leadership Growth
- Demonstrates ownership, professionalism, sound judgment, cross-functional collaboration, organizational awareness, and commitment to continuous leadership development.
- Leads organizational initiatives, collaborates effectively with National Office and Center leadership, supports strategic priorities, shares operational improvements, and strengthens Center performance beyond assigned responsibilities.
- Functions as a highly trusted operational leader who develops future leaders, strengthens management systems, contributes scalable organizational improvements, and is fully prepared to assume Program Director responsibilities when needed.
*Other Duties as Assigned
Qualities You Possess:
- The Assistant Program Director will possess exceptional communication skills, precise attention to detail, superior organization and prioritization skills and self-motivation in managing tasks to completion. They will have genuine empathy and awareness of the needs and sensitivities of prospective families, students, and staff.
Your Areas of Knowledge and Expertise:
- Bachelor’s Degree from an accredited institution in Psychology, Social Work, Education, Counseling, Human Services or in a related field is required; Master's degree is preferred.
- 3+ years of experience in a management position is required.
- Experience working in school environments, working with referral sources, families, and direct services with clients and students is required.
- Must be able to adjust work schedule as required including occasional early evening and occasional weekend day is required.
- 4+ years of experience working with neurodivergent individuals, experience working with individuals with disabilities, or experience working with individuals with autism is required.
- Active Driver’s license is required.
Competency-Based Hiring Philosophy CIP utilizes a competency-based hiring and development process designed to evaluate candidates on demonstrated skills, experience, leadership capability, and alignment with the responsibilities of the role. Compensation placement within the salary range is determined based on factors including relevant experience, demonstrated competencies, leadership background, industry expertise, and familiarity with CIP's service model and student population. Candidates with direct experience supporting neurodiverse young adults, transition-age programming, residential environments and multidisciplinary educational or support teams may be better positioned for advanced placement within the range. However, the majority of new hires start at the beginning of the salary range. CIP values professional growth and is committed to developing leaders over time through training, mentorship and ongoing professional development opportunities. Accommodations Disabilities Act Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job position. Affirmative Action Plan (AAP)/Equal Employment Opportunity (EEO) Statement College Internship Program (CIP) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This job description is intended to provide a general overview of the responsibilities and qualifications associated with this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Team members may be assigned additional responsibilities as necessary.