Company Description
About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
- Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
- Collabera listed in GS 100 - recognized for excellence and maturity
- Collabera named among the Top 500 Diversity Owned Businesses
- Collabera listed in GS 100 & ranked among top 10 service providers
- Collabera was ranked:
- 32 in the Top 100 Large Businesses in the U.S
- 18 in Top 500 Diversity Owned Businesses in the U.S
- 3 in the Top 100 Diversity Owned Businesses in New Jersey
- 3 in the Top 100 Privately-held Businesses in New Jersey
- 66th on FinTech 100
- 35th among top private companies in New Jersey http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
- The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities.
- The On boarding Case Managers will coordinate the following:
- Provide first contact and be the face of Amex to new hires after offer acceptance
- Manage ITSC and Ariba requests for new equipment
- Oversee ordering IDs
- Collaborate on laptop configuration & installation
- Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.
Requirements for On boarding Concierge Contractors:
- Exceptional written and verbal communication skills
- High degree of collaboration and partnership
- Ability to analyze complex issues and resolve issues lacking clear ownership
- Strong customer service mindset with ability to remain poised through challenging situations
- Excellent project management documentation, tracking, and follow-up skills
- Knowledge of American Express tools and knowledge of Technology tools a plus
- Background in technology/engineering to be able to interpret/anticipate needs
- Process improvement experience and ability to drive and measure improvement
- Strategic ability to recommend/change process to maximize value to Amex
- Ability to think broadly and participate in creating a unique service for American Express employees
Qualifications
- Provide first contact and be the face of Amex to new hires after offer acceptance
- Manage ITSC and Ariba requests for new equipment
- Oversee ordering IDs
- Collaborate on laptop configuration & installation
- Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc. Additional Information
- Managers are looking to hire someone ASAP