On boarding Case Manager

Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Job Description:

• The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities.

The On boarding Case Managers will coordinate the following:

• Manage ITSC and Ariba requests for new equipment
• Oversee ordering IDs
• Manage laptop configuration & installation
• Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.

Qualifications

Requirements for On boarding Concierge Contractors:

• Outgoing personality with a passion for customer service.
• Ability to keep on top of tracking and executing multiple detailed processes simultaneously
• Exceptional written and verbal communication skills
• High degree of collaboration and partnership
• Ability to analyze complex issues and resolve issues lacking clear ownership
• Strong customer service mindset with ability to remain poised through challenging situations
• Excellent project management documentation, tracking, and follow-up skills
• Knowledge of American Express tools and knowledge of Technology tools a plus
• Background in technology/engineering to be able to interpret/anticipate needs
• Process improvement experience and ability to drive and measure improvement in vDTC issues
• Strategic ability to recommend/change process to maximize value to Amex
• Ability to think broadly and participate in creating a unique service for American Express employees
• Amex experience preferred Additional Information To know more on this position or to schedule an interview please contact; Vishwas Jaggi

973-475-7482