Company Description
About Collabera:
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
- Provide exemplary client support and technical issue resolution via phone and email.
- Provide exemplary client support and technical issue resolution via email as needed
- Maintain strong knowledge on supported products
- Meet performance objectives in call quality, customer satisfaction surveys, and call handling
- Provide timely follow up on outstanding client issues
- Effectively communicate and interact with staff assigned to assist in resolving client issues
- Facilitate general web-based sessions to aid new customers in implementing CS software
- Assist with Customer Service queues and Service Reception as needed
- Strong call handling soft skills
- Strong software and hardware troubleshooting skills
- Ability to self manage and work as a contributing member of a team
- Ability to stay motivated in a fast paced, high pressure environment
- Strong research and problem solving skills
- Ability to quickly learn and master technical or complex information
Additional Job Requirements
- 1 Year of customer service experience required
- Associates or bachelor’s degree a plus
- Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information To schedule an interview, please contact; Rakhi Sharma 973 475 7417