French Business Analyst - IT

Company Description

About Collabera:

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Shift Hours :: Sunday – Thursday (9:30 AM – 6:00 PM) Applicant must speak French/English

• Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications.
• Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities.
• Manage the end-to-end automation process of internal and external business partners globally.
• Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc.
• Applicant must speak Fluent Spanish and English. Flexible work schedule is necessary.
• This position may require working nights and/or weekends per business needs.
• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
• Develops customer relationships on every interaction that result in measurable customer value.
• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
• Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
• Delivers small and medium sized projects and performs business system administration.
• Leads emergency bridge calls to circumvent critical issues within SLA.
• Produces scheduled & ad-hoc reporting on an as-needed basis.
• Applicant must speak French/English.
• Flexible work schedule is necessary.
• This position may require working nights and/or weekends per business needs.

Preferred Additional:

• Sales Force Experience Preferred
• Technical Support Certifications or Degrees Preferred

Qualifications

• Applicant must speak French
• Experience with IInd Level Technical Support

Additional Information To know more on this position or to schedule an interview, please contact: Vishwas Jaggi

973-475-7482