Company Description Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
- Analyze/monitor client A/R account balances for past due
- Make client contacts as per collections strategy (e.g. comfort calls, e-mails, follow-ups)
- Utilize collections tools and workflow to manage contacts
- Escalate collection issues to field finance managers and business as needed
- Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
- Ensure all work is performed in accordance with targets
- Plan and organize work so that Service Level Agreement objectives are realized
- Contribute ideas and actions towards the continuous improvement of processes within area of influence
- Understand and apply Towers Watson’s Billing processes, policies, procedures and internal control standards People
Qualifications
Qualifications:
- 2+ years’ experience in business -to- business collections
- Fluency in French and English languages
- Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool)
- Experience in a shared services/internal service delivery role desirable
- Professional Services (e.g. consulting, auditing, project-based) industry experience
- Skilled in customer service interactions
- Understanding of accounting processes
- Being adaptable to learn new processes, concepts, and skills
- Good data entry skills
- Ability to pay attention to detail
- Ability to resolve exceptions and disputes
- Ability to work well under pressure and meet deadlines
Additional Information
To know more about the position, please contact:
Sagar Rathore
sagar.rathore(at)collabera.com
630-485-2166