Company Description
About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
- Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
- Collabera listed in GS 100 - recognized for excellence and maturity
- Collabera named among the Top 500 Diversity Owned Businesses
- Collabera listed in GS 100 & ranked among top 10 service providers
- Collabera was ranked:
- 32 in the Top 100 Large Businesses in the U.S
- 18 in Top 500 Diversity Owned Businesses in the U.S
- 3 in the Top 100 Diversity Owned Businesses in New Jersey
- 3 in the Top 100 Privately-held Businesses in New Jersey
- 66th on FinTech 100
- 35th among top private companies in New Jersey http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Shift: Nights, shift will be Tuesday – Saturday 5PM to 1AM
- Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.
- Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.
- Develops customer relationships on every interaction that result in measurable customer value.
- Documents new customer support cases in a presentable format with constructive analysis and resolution notes.
- Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.
- Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.
- Delivers small and medium sized projects and performs business system administration.
- Leads emergency bridge calls to circumvent critical issues within SLA.
- Produces scheduled & ad-hoc reporting on an as-needed basis.
- Applicant must speak Chinese.
- Flexible work schedule is necessary.
- This position may require working nights and/or weekends per business needs.
- Sales Force Experience Preferred
- Chinese Fluency (In addition to English) Preferred
- Technical Support Certifications or Degrees Preferred
Qualifications
- Chinese
- Technical Knowledge
Additional Information To schedule an interview, please contact; Vishwas Jaggi 973-475-7482