Administrative Clerk

Job Description

Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:

• Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources.
• Fulfill customer document requests using approved processes and procedures.
• Ensure customer account privacy standards are maintained.
• Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.
• Use email, electronic queue, fax and hardcopy processes as appropriate
• Perform related duties as assigned by supervisor

Qualifications

Education:

· High school diploma or equivalent experience

Type & Amount of Experience · Ability to follow instructions and important · Ability to learn and use new systems very important · Strong attention to detail and organizational skills are required · Attendance and punctuality are essential for this position · Previous clerical experience helpful o Good oral and written communication skills o Demonstrated team player

Software Expertise:

· Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn – track and create reports, data entry · Proficiency in keyboarding skills expected

Physical Requirements:

· Standard office environment including sitting while performing computer work · Some walking to different areas of the department as duties require · May include delivering paperwork or stack of items Additional Information All your information will be kept confidential according to EEO guidelines.