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Added 7 mins ago
Program Manager - Federal Health IT
Rackner
Washington, DC · Falls Church, VA
Rackner is seeking an experienced Program Manager to lead a complex federal health IT program supporting the Military Health System (MHS).
Added 16 mins ago
NA
Automation Engineering - Manager
North American Lighting
Paris, IL
- $100,980 to $144,400 USD / year
…equipment and process standards. Provides strategic direction and technical support to Manufacturing and Engineering…
Added 16 mins ago
Quality Coordinator
The Greenbrier Companies, Inc.
Chicago Heights, IL
…programs, standards, and procedures and does not have formal people-management training/oversight. The Quality Assurance Coordinator ensures that GBX facility products and workmanship meet…
Added 16 mins ago
BI
Site IT Manager
BorgWarner Inc.
Dixon, IL
- $107,600 to $147,950 USD / year
The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s). The role ensures stable, secure, and standardized IT service delivery, aligned with…
Added 16 mins ago
T
Maintenance Manager
Transdev
Bedford Park, IL
- From $72,000 USD / year
The Maintenance Manager oversees the day-to-day functions of mechanics, bus washers, utility workers and administrative staff members. Maintenance facilities typically operate on a…
Added 16 mins ago
Tool And Die Manager
Aerotek
Lake Forest, IL
Job Title: Toolroom Manager / Tool & Die Manager Job Description
Added 16 mins ago
Information Technology Group Leader
Argonne National Laboratory
Lemont, IL
…effective Information Technology (IT) planning, acquisition, and management in support of APS mission and…
Added 16 mins ago
S
Building Automation HVAC Systems Project Manager
Siemens
Rolling Meadows, IL
- $77,955 to $133,636 USD / year
…hospitals, universities, and industrial facilities. As a Project Manager, your fiscal and managerial oversight across all project facets ensures client satisfaction, effective resource…
Added 16 mins ago
PM Diesel Mechanic/Technician
Republic Services
Bloomington, IL
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 17 mins ago
T
Systems Manager
TEKsystems
Schaumburg, IL
- $40 to $50 USD / hour
The Genetec Video System Manager will serve as the single point of contact for the Chicago Housing Authority Camera Infrastructure Program, managing a 7000 plus camera system with a primary…
Added 17 mins ago
Registry Systems and Reporting Manager
American Society of Anesthesiologists
Schaumburg, IL
Added 17 mins ago
Senior Manager, Application Development (.Net, React, Databricks)
CIBC
Chicago, IL
As a Senior Manager, Application Development at CIBC, you will lead cross-functional development teams and oversee several large-scale projects and support functions for key business lines.…
Added 17 mins ago
Manager - EA Material Management
United Airlines
Chicago, IL
The Manager – EA Material Management leads the team responsible for material planning and oversight of Supply Chain activities as it relates to Engineering Authorization (EA) projects. This…
Added 17 mins ago
Manager - Heavy Maintenance Execution Strategy
United Airlines
Chicago, IL
Engineering, Analytics, Program/Project Management or Planning roles
Added 17 mins ago
Manager, Project Management - Partnerships Ops & Well Managed Team
Capital One
Chicago, IL
As a Manager, Project Manager at Capital One in the Partnerships Tech and Operations team, you will drive strategy and execute on high priority projects for the company. You will be…
Added 17 mins ago
Senior Manager, Maintenance - Bus
Chicago Transit Authority
Chicago, IL
Senior Manager, Maintenance - Bus - ( 26000080 )
Added 17 mins ago
Manager, Project Management - Card Partnerships
Capital One
Chicago, IL
As a Manager, Project Manager at Capital One in the Partnerships Tech and Operations team, you will drive strategy and execute on high priority projects for the company. You will be…
Added 17 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Springfield, IL
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 17 mins ago
EG
Program Manager
Eliassen Group
Springfield, IL
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 17 mins ago
Plant Manager - NRO
ASR Group/Domino Sugar
Chicago, IL
…further industrial application. We are looking for a Plant Manager to join our team who is a hands-on leader with excellent problem-solving skills and a drive for improvement and…
Added 37 mins ago
Product Manager- Cloud Computing
System One
Washington, DC
Minimum 6 years of technical product management experience, with at least 4 years of experience working directly with cloud infrastructure (AWS, Azure, GCP) in a product or engineering…
Added 42 mins ago
GC
Contract Administrator Assistant
Griffith Company
Santa Fe Springs, CA
- $26 to $32 USD / hour
Process OCIP/CCIP enrollments in coordination with project management and corporate.
Added 42 mins ago
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SEO And AI Specialist
TEKsystems
Redlands, CA
- $41 to $50 USD / hour
…digital ecosystem. This is a hands-on SEO role requiring strong technical SEO expertise, SEO strategy, data analysis, content optimization, and knowledge of AI search and generative engine…
Added 42 mins ago
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Group Director, Product Management – Global Fraud, Identity & Account Protection
Walmart
San Bruno, CA
- $254,000 to $481,000 USD / year
Walmart is seeking a visionary and highly strategic Group Director, Product Management – Global Fraud, Identity & Account Protection to define and lead the future of trust, safety, and…
Added 42 mins ago
Program Planning Manager - Level 2
Northrop Grumman
Redondo Beach, CA
…the place for you. Northrop Grumman is currently seeking a Program Planning Manager – Level 2 , to join our…

Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Springfield, IL, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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