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Added 3 mins ago
Program Manager - Federal Health IT
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Washington, DC · Falls Church, VA
Our teams work across cloud, DevSecOps, AI/ML, data, and modern software engineering, bringing together diverse technical capabilities to solve meaningful challenges.
Added 7 mins ago
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Transportation Engineer
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Columbus, IN
- $70,000 to $145,000 USD / year
Clear path to Project Manager, Technical Lead, and Partnership Track
Added 8 mins ago
Lead Electrical Engineer - hardware and design – aerospace and defense
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Davenport, IA
The ideal candidate will also have experience supporting new product introduction, technical proposals, engineering estimates, and product support.
Added 12 mins ago
NA
Automation Engineering - Manager
North American Lighting
Paris, IL
- $100,980 to $144,400 USD / year
Plans and directs Automation Engineering within the organization to improve internal logistics, efficiency, quality, and cost through automation and process integration. Oversees evaluation…
Added 12 mins ago
BI
Site IT Manager
BorgWarner Inc.
Dixon, IL
- $107,600 to $147,950 USD / year
The Site IT Manager is fully accountable IT leader for all IT services at the assigned plant(s). The role ensures stable, secure, and standardized IT service delivery, aligned with…
Added 12 mins ago
Packaging project Manager
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Mount Prospect, IL
Join Thermo Fisher Scientific as a Client Services Project Manager III and make a meaningful impact on global healthcare. You'll independently manage a portfolio of moderate to strategic…
Added 12 mins ago
Tool And Die Manager
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Lake Forest, IL
Collaborate closely with engineering and production teams to troubleshoot tooling issues, resolve root causes, and support process improvements.
Added 12 mins ago
Information Technology Group Leader
Argonne National Laboratory
Lemont, IL
The Advanced Photon Source Engineering Support Division (AES) is seeking an experienced Information Technology Group Leader to lead the delivery of mission-critical digital infrastructure…
Added 12 mins ago
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Building Automation HVAC Systems Project Manager
Siemens
Rolling Meadows, IL
- $77,955 to $133,636 USD / year
…our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take…
Added 13 mins ago
Senior Business Manager- Savings, Economics, and Forecasting
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Riverwoods, IL
As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will lead and team with world-class professionals…
Added 13 mins ago
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Advanced Chemical Engineer- Fired Heaters
Honeywell Technologies
Rosemont, IL
- $104,000 to $149,000 USD / year
You will report directly to our Sr. Chemical Engineering Manager, and you’ll work out of our Rosemont, IL or Houston, TX location on a Hybrid work schedule.
Added 13 mins ago
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Advanced Mechanical Engineer - Heat Exchangers
Honeywell Technologies
Rosemont, IL
- $114,000 to $163,000 USD / year
Demonstrated ability to effectively apply technical expertise to a range of engineering and field support activities
Added 13 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Springfield, IL
…across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a…
Added 13 mins ago
Lead Product Manager, Channels
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Springfield, IL
Translate channel needs into clear business, functional, and technical requirements that support NBA integration and adoption.
Added 13 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Springfield, IL
Support the technical controls for Shadow AI discovery and prevention in partnership with Information Security Engineering, and help business users move to approved, supported AI tools.
Added 13 mins ago
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Senior ALC Developer PART TIME
Maximus
Springfield, IL
- Part-time
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 13 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Springfield, IL
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 13 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Springfield, IL
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 13 mins ago
Senior ALC Developer
Maximus
Springfield, IL
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 13 mins ago
Senior ALC Developer
Maximus
Springfield, IL
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 13 mins ago
Manager, Enterprise Communications & Channels
Amentum
Springfield, IL
Partner with channel owners and technical teams to support content updates and user experience improvements. Ensure communications are accessible, mobile-friendly, and optimized for…
Added 13 mins ago
Senior Manager, Application Development (.Net, React, Databricks)
CIBC
Chicago, IL
As a Senior Manager, Application Development at CIBC, you will lead cross-functional development teams and oversee several large-scale projects and support functions for key business lines.…
Added 13 mins ago
DevOps Engineer III
Deloitte
Chicago, IL
Build and scale modern DevOps capabilities that help clients accelerate delivery, improve reliability, and modernize engineering operations. As a Senior Consultant in Engineering Foundry,…
Added 13 mins ago
Senior Associate, Product Management, Card Data
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In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:
Added 13 mins ago
Regional Technical Manager
Refresco
Chicago, IL
Reporting to the Senior Regional Technical Manager, the Regional Technical Manager provides multi-site technical leadership and hands-on support across an assigned region, with primary…

Coinbase

Technical Program Manager, Knowledge Systems

Springfield, IL, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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