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Quality Assurance Lead
WESTERN SMOKEHOUSE PARTNERS
Mexico, MO
Implementing production, productivity, quality, and customer service standards.
Added 3 mins ago
Senior Specialist, Employee Immigration and Global Mobility / Relocation
Intermedia Group, Inc.
Charlotte, NC
Initiate and facilitate the timely delivery of expat-related services with service providers, including immigration/visa processing, home search, school search, host banking, social…
Added 6 mins ago
Supervisor Distribution Center
Kohl's
Ottawa, IL
Align with business partners to resolve issues and ensure efficient service
Added 6 mins ago
ES
Store Manager - 3448
Extra Space Storage
Libertyville, IL
- $18 to $20 USD / hour
If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer…
Added 6 mins ago
T
Maintenance Manager
Transdev
Bedford Park, IL
- From $72,000 USD / year
The Maintenance Manager oversees the day-to-day functions of mechanics, bus washers, utility workers and administrative staff members. Maintenance facilities typically operate on a…
Added 6 mins ago
General Manager
Chipotle Mexican Grill
Fairview Heights, IL
Ensure speed of service, accuracy, and positive guest obsessed experience
Added 6 mins ago
Assistant General Manager
Chipotle Mexican Grill
Fairview Heights, IL
Act as the leader on duty, ensuring speed of service, accuracy, and positive guest experience
Added 7 mins ago
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Project Manager - Distribution
Exelon
OAKBROOK TERRACE, IL
- $83,200 USD / year
Manage (or support a Principal or Senior Project Manager with the management of) transmission, substation, distribution, gas, and/or information technology projects consisting of…
Added 7 mins ago
General Manager
Chipotle Mexican Grill
Pekin, IL
Ensure speed of service, accuracy, and positive guest obsessed experience
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General Manager
Chipotle Mexican Grill
Pekin, IL
Ensure speed of service, accuracy, and positive guest obsessed experience
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PB
Tanker Driver
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Woodridge, IL
- $32 USD / hour
…effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with…
Added 7 mins ago
WN
Branch Manager I
Woodforest National Bank
Mattoon, IL
- $53,560 to $66,961 USD / year
As the Branch Manager of Woodforest National Bank, you will lead with an entrepreneurial mindset, acting as the business owner to ensure the branch serves as a key hub for all banking…
Added 7 mins ago
OR
Wireless Sales Manager - W1489
OSL Retail Services
VERNON HILLS, IL
- Up to $25 USD / hour
…Our culture is our foundation. Passionate employees, great customer service and long-term relationships is the foundation of the OSL…
Added 7 mins ago
PLANNER, MEETING/EVENT SR
Compass Group, North America
RIVERWOODS, IL
…responsible for ensuring guest’s needs are met with high level of customer services. Additionally, you will be responsible for the…
Added 7 mins ago
Specialty Representative/ Senior Specialty Representative – Bone Health - Rockford, IL
Amgen
Arlington Heights, IL
…Representative/Senior Specialty Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Amgen products as led by the…
Added 7 mins ago
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Data Science Intern
Walgreens
Deerfield, IL
- $15 to $33.65 USD / hour
May deliver a project aligning to strategic priorities and present to manager/leadership upon completion.
Added 7 mins ago
Medical Field Case Manager
Genex Service LLC
Elk Grove Village, IL
Added 7 mins ago
PM Diesel Mechanic/Technician
Republic Services
Bloomington, IL
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 7 mins ago
Workers Compensation Claim Representative, Experienced
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Downers Grove, IL
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 7 mins ago
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Auto Care Center Service Manager
Walmart
CHAMPAIGN, IL
- $20 to $33 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 7 mins ago
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Systems Manager
TEKsystems
Schaumburg, IL
- $40 to $50 USD / hour
The Genetec Video System Manager will serve as the single point of contact for the Chicago Housing Authority Camera Infrastructure Program, managing a 7000 plus camera system with a primary…
Added 7 mins ago
Specialty Representative/ Senior Specialty Rep – Bone Health - Joliet/Chicago, IL (Overlay)
Amgen
Joliet, IL
…Representative/Senior Specialty Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Amgen products as led by the…
Added 7 mins ago
ES
Assistant Store Manager - 1173
Extra Space Storage
Naperville, IL
- $17 to $18.54 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 7 mins ago
Assistant General Manager - Jared Jewelers - Meridian Square
Signet Jewelers
Aurora, IL
The Assistant General Manager is a culture carrier, floor leader, and coach who helps bring the Jared Brand Promise to life through daily execution, team development, and elevated customer…
Added 7 mins ago
Facilities Reliability Tech 2 - 3rd Shift
PCI Pharma Services
Rockford, IL
Support all PCI departments in special and routine service functions such as timely facility repairs, facility preparation for special events, etc.

Coinbase

Technical Program Manager, Knowledge Systems

Springfield, IL, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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