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Director of Ice Rink | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)
Oak View Group
Kingston, RI
- $60,000 to $65,000 USD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added just now
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Event Manager | Full-Time | Donald L. Tucker Civic Center (Florida State U)
Oak View Group
Tallahassee, FL
- $50,000 to $55,000 USD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added just now
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Concessions Sous Chef | Full-Time | Benchmark International Arena
Oak View Group
Tampa, FL
- $72,000 to $80,000 USD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 3 mins ago
OV
Director of Ice Rink | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)
Oak View Group
Kingston, RI
- $60,000 to $65,000 USD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 3 mins ago
OV
Event Manager | Full-Time | Donald L. Tucker Civic Center (Florida State U)
Oak View Group
Tallahassee, FL
- $50,000 to $55,000 USD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 3 mins ago
OV
Concessions Sous Chef | Full-Time | Benchmark International Arena
Oak View Group
Tampa, FL
- $72,000 to $80,000 USD / year
- Full-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 9 mins ago
Sentinel Test and Training Qualification/Training Infrastructure SE Manager 3
Northrop Grumman
Manhattan Beach, CA
Northrop Grumman’s Defense Systems sector is looking for a Test and Training Qualification/Training Infrastructure System Engineering Manager 3 . This position can be located in Roy, UT,…
Added 10 mins ago
Sr. Manager, Data Science & Analytics
Sunrun
CA
…hardware; we originate, scale, and manage a decentralized energy infrastructure network. By transforming residential roofs into networked virtual power plants and intelligent grid assets,…
Added 10 mins ago
Facilities Engineering Manager
NBC Universal
Universal City, CA
NBCUniversal is seeking a Mechanical, Electrical, and Plumbing (MEP) Manager to join the Facilities Operations and Engineering team in Universal City, CA. This role works closely with all…
Added 10 mins ago
G
Sales Manager
Graybar
Diamond Bar, CA
- $90,000 to $125,000 USD / year
As a Sales Manager at Graybar you will be responsible for attaining or exceeding the sales and gross margin rate budgets for the sales territory and implementing the district's market…
Added 10 mins ago
Transmission Engineering Manager
Southern California Edison
Pomona, CA
…SCE's transmission, subtransmission, and distribution line infrastructure. The manager provides leadership across a diverse portfolio that includes new transmission lines, generation…
Added 10 mins ago
EG
Quality, Compliance and Safety Specialist (SHC)
EMCOR Group
Redwood City, CA
- $128,000 to $133,000 USD / year
Operates as a delegate of the Business Operations Manager for subcontractor quality and safety oversight.
Added 10 mins ago
GMW II - General Maintenance Worker II - M-F 2pm – 10:30pm (Stanford Healthcare Center)
EMCOR Group
Livermore, CA
…etc.Identifies out of scope work opportunities and presents to Operations Manager to bedecided…
Added 11 mins ago
Senior Technical Program Manager , AWS Organizations
Amazon
Santa Clara, CA
We are looking for an experienced Technical Program Manager to tackle complex and ambiguous problems that span numerous systems and organizations across AMG's portfolio. You will be a…
Added 11 mins ago
Senior Technical Product Manager, Infrastructure Resilience
Nvidia
Santa Clara, CA
…ready for work. You'll bring deep experience in GPU cluster operations to help automate investigations across hardware and software. Working with engineering and operations teams, you'll…
Added 11 mins ago
Senior Customer Success Operations Manager
Nvidia
Santa Clara, CA
We are seeking an innovative Senior Customer Success Operations Manager to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner…
Added 11 mins ago
Briefing Manager & Operations Lead, SJC EBC
NetApp
San Jose, CA
The Briefing Manager & Operations Lead, SJC EBC is responsible for delivering high-impact customer engagements and supporting day-to-day operational readiness for scheduled briefing…
Added 11 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Sacramento, CA
Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical…
Added 11 mins ago
Data Center Facility Operations Area Director
Meta
Menlo Park, CA · Sacramento, CA
Meta is seeking a Senior Director to lead Data Center Facility Operations across a multi-area region, including operating campuses and future sites that are yet to be announced or built.…
Added 11 mins ago
CA
Project Manager II - Streets Division - San Francisco Municipal Transportation Agency (5504)
City and County of San Francisco
San Francisco, CA
- $228,124 to $245,570 USD / year
…bicycling, paratransit, parking and curb management, street operations, walking, and…
Added 11 mins ago
Confluent - Growth Marketing Manager
IBM
San Jose, CA · San Francisco, CA
Confluent, an IBM company, is pioneering a new category of data infrastructure: a cloud-native data streaming platform that connects and processes data in real time across applications,…
Added 11 mins ago
Senior Global Creator Programs Manager
Amazon
San Francisco, CA · Culver City, CA · Irvine, CA
The Sr. Global Creator Programs Manager owns the end-to-end execution of Twitch's global scaled creator activation program, a structured system that recruits, develops, and retains creators…
Added 11 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
San Ramon, CA · San Francisco, CA
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 11 mins ago
Security Architect II
ICW Group
San Diego, CA
…implementation patterns. Working across business, technology, security, infrastructure, data, and delivery teams, the Security Architect II promotes consistent risk-based decisions and…
Added 12 mins ago
DevOps Engineer III
Deloitte
San Jose, CA · San Francisco, CA · Sacramento, CA · Los Angeles, CA · San Diego, CA · Costa Mesa, CA
4+ years of experience using infrastructure as code tools, such as Terraform, AWS CloudFormation, or Azure Resource Manager

Coinbase

Technical Program Manager, Knowledge Systems

Sacramento, CA, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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