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Added 13 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Dover, DE
…powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical…
Added 13 mins ago
Manager, Enterprise Communications & Channels
Amentum
Dover, DE
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 14 mins ago
Data Center Facility Operations Area Director
Meta
Dover, DE
Implement organization-wide processes, standards, tools, and monitoring systems
Added 14 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Dover, DE
Support the technical controls for Shadow AI discovery and prevention in partnership with Information Security Engineering, and help business users move to approved, supported AI tools.
Added 14 mins ago
EG
Program Manager
Eliassen Group
Dover, DE
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 14 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Dover, DE
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 18 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Salt Lake City, UT
…powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical…
Added 18 mins ago
Senior Quality Engineer
Medtronic
Salt Lake City, UT
The Operations Quality team partners with manufacturing, engineering, and technical functions to ensure compliance, process capability, product quality, and continuous improvement across…
Added 18 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Salt Lake City, UT
Support the technical controls for Shadow AI discovery and prevention in partnership with Information Security Engineering, and help business users move to approved, supported AI tools.
Added 18 mins ago
Data Center Facility Operations Area Director
Meta
Salt Lake City, UT
Implement organization-wide processes, standards, tools, and monitoring systems
Added 18 mins ago
Manager, Enterprise Communications & Channels
Amentum
Salt Lake City, UT
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 18 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Salt Lake City, UT
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 18 mins ago
EG
Program Manager
Eliassen Group
Salt Lake City, UT
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 25 mins ago
Senior Manager, Security Engineering
MstarInc Morningstar Inc. Legal Entity
United States
Lead the Security Engineering team that owns the tooling behind Morningstar’s security program, including endpoint protection, email security, SOAR, detection engineering, and cloud…
Added 34 mins ago
C
Data Center Manager (Night Shift) - onsite Barker, NY
CBRE
Barker, NY
- From $120,000 USD / year
As a CBRE Data Center Manager, you will manage the technical engineering team responsible for providing critical preventative maintenance, routine operations, and emergency repair services.…
Added 35 mins ago
M
Deputy Project Manager
MTA
Brooklyn, NY
- From $115,252 USD / year
The Deputy Project Manager will assist in directing engineering related activities that cover all aspects of the design of new technology interfaces, production, delivery, acceptance, and…
Added 35 mins ago
M
Transit Railcar Technology Specialist Intern
MTA
Brooklyn, NY
- From $115,252 USD / year
Maintenance Support is responsible for the development of the maintenance program and overhaul programs for the NYCT subway fleet. The position is responsible for the development and…
Added 35 mins ago
M
Transit Management Analyst Series
MTA
Brooklyn, NY
- From $115,252 USD / year
Utilize Microsoft Power Platform tools, including Power Apps and Power Automate, to support application development, streamline data collection, and automate workflows and recurring…
Added 35 mins ago
A
QA Manager
Actalent
Syracuse, NY
- $95,000 USD / year
The QA Manager leads the Quality Assurance department, overseeing staff, operations, and documentation to ensure full compliance with standard operating procedures, government regulations,…
Added 36 mins ago
Director, Partner Development Manager
Snowflake Inc.
NEW YORK, NY
…the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and…
Added 36 mins ago
Ads Account Manager II, Enterprise Supply Partnerships
Amazon
New York, NY
…learning to make campaigns more efficient. Our measurement tools give advertisers a clear picture of their impact wherever customers…
Added 36 mins ago
Distribution Partner Manager, LATAM
Figma, Inc.
NEW YORK, NY
…Figmas platform, and unlocking new use cases via our suite of AI tools. We are looking to hire an experienced business development and partnerships professional to scale our efforts with…
Added 36 mins ago
Director Project Controls (B&T)
MTA
New York, NY
Provides pro-active cost, schedule, and risk management support to the Program Director and Technical Services regarding the optimization of projects and definition of appropriate schedule,…
Added 36 mins ago
Senior Manager of Planning
MTA
New York, NY
…environmental reviews, developing and analyzing strategies and capital program projects, collaborating with the region’s Metropolitan Planning Organization on long-range transportation…
Added 36 mins ago
Senior Engineer (Design Management)
Port Authority of New York and New Jersey
New York, NY
Assist the Senior Design Manager, Design Program Manager and/or Project Principal the coordination of technical aspects of the Design-Build solicitation documents, including preparation of…

Coinbase

Technical Program Manager, Knowledge Systems

Salt Lake City, UT, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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