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Added 8 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Dover, DE
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 8 mins ago
Business Development Representative
The Hertz Corporation
Dover, DE
This position is designed as an entry point into Hertz Corporate Sales and offers a clear path for advancement into an Account Manager role.
Added 9 mins ago
Manager, Enterprise Communications & Channels
Amentum
Dover, DE
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 9 mins ago
Senior ALC Developer
Maximus
Dover, DE
This position is remote, and candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI is a plus).
Added 9 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Dover, DE
As a Sr. Construction Manager- Fire Alarm Project Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…
Added 9 mins ago
Senior Mapping Specialist- MD/DE
Medtronic
Dover, DE
We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the…
Added 9 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Dover, DE
- $49,605 to $70,865 USD / year
…Our team enjoys the flexibility and work-life balance that remote work offers. You will have the resources, training, and support to succeed as an Editorial Project Manager and to grow your…
Added 9 mins ago
Manager, Field Sales
Wolters Kluwer
Dover, DE
Candidates may be based from a US remote home office location
Added 9 mins ago
Senior ALC Developer
Maximus
Dover, DE
This position is remote, and candidates must meet requirements to obtain and maintain an IRS Minimum Background Investigation (MBI) clearance (active IRS Moderate Risk MBI is a plus).
Added 9 mins ago
M
Senior ALC Developer PART TIME
Maximus
Dover, DE
- Part-time
The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary.
Added 9 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Dover, DE
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 9 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Dover, DE
Added 9 mins ago
EG
Program Manager
Eliassen Group
Dover, DE
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 9 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Dover, DE
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 9 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Dover, DE
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 9 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Dover, DE
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 13 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
UT
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 13 mins ago
Phlebotomist
Intermountain Health
Murray, UT
Six months of phlebotomy experience, phlebotomy training or national certification as approved by manager/supervisor. Preferred
Added 13 mins ago
LC
Legacy Center Front Desk Shift Manager
LEHI CITY CORPORATION
LEHI, UT
- $13.17 USD / hour
---------------------------------------- LEGACY CENTER FRONT DESK SHIFT MANAGER ---------------------------------------- CLOSING DATE: Open Until Filled PAY RATE: $13.17/Hour SCHEDULE: Part…
Added 13 mins ago
CI
Project Manager
COTIVITI, INC.
SOUTH JORDAN, UT
- $100,000 to $135,000 USD / year
Added 13 mins ago
Pharmacy Technician
Intermountain Health
South Jordan, UT
Regular attendance to perform work during regularly scheduled business hours or scheduled shifts is required. Work may be performed on site or remote as appropriate to practice site.
Added 13 mins ago
Social Worker
Intermountain Health
Provo, UT
The Social Work Care Manager I utilizes clinical expertise to perform psychosocial assessments, develop and implement care plans in collaboration with the appropriate care team, and assess…
Added 13 mins ago
Social Worker
Intermountain Health
Provo, UT
The Social Work Care Manager I utilizes clinical expertise to perform psychosocial assessments, develop and implement care plans in collaboration with the appropriate care team, and assess…
Added 13 mins ago
Medical Assistant Pediatrics
Intermountain Health
West Jordan, UT
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 13 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Salt Lake City, UT
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…

Coinbase

Technical Program Manager, Knowledge Systems

Salt Lake City, UT, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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More about this job

Skills

Unstructured data
Workflow
CMS
Regulatory compliance
Program management
Leadership
LangChain
Systems thinking
Risk management

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