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Added 2 mins ago
Journeyman Information System Security Officer
ENGINEERING RESEARCH AND CONSULTING, LLC
HILL AIR FORCE BA, UT
Added 2 mins ago
Journeyman Information System Security Officer
ENGINEERING RESEARCH AND CONSULTING, LLC
HILL AIR FORCE BA, UT
Added 2 mins ago
Petroleum Oil and Lubricants (POL) Techn
Systems Application & Technologies Inc
DUGWAY, UT
Added 2 mins ago
Sentinel Test and Training Qualification/Training Infrastructure SE Manager 3
Northrop Grumman
Roy, UT
…Test and Training Qualification/Training Infrastructure System Engineering Manager 3 . This position can be located in Roy, UT, Manhattan Beach, CA, or Huntsville, AL. Relocation assistance…
Added 2 mins ago
Sentinel PLM Systems Engineering Manager 3
Northrop Grumman
Roy, UT
Provide technical leadership and decision-making over all engineering disciplines. The PLM Program Manager owns the end-to-end technical baseline, multi-year roadmap, and project portfolio…
Added 2 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Salt Lake City, UT
…across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a…
Added 2 mins ago
Site Quality Manager
MOOG INC
SALT LAKE CITY, UT
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the…
Added 2 mins ago
Specialist, Systems Engineer (L3) 1
L3Harris
Salt Lake City, UT
Support the Program Manager and Program Engineer with Systems level technical support
Added 2 mins ago
Senior Quality Engineer
Medtronic
Salt Lake City, UT
The Operations Quality team partners with manufacturing, engineering, and technical functions to ensure compliance, process capability, product quality, and continuous improvement across…
Added 2 mins ago
Lead Product Manager, Channels
Humana
Salt Lake City, UT
Translate channel needs into clear business, functional, and technical requirements that support NBA integration and adoption.
Added 2 mins ago
Manager, Software Engineer Student LifeCycle Services
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT
Added 2 mins ago
G
Project Manager
GPAC
Laconia, NH
- $90,000 to $130,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 2 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Salt Lake City, UT
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 2 mins ago
Operations Project Manager
MOOG INC
SALT LAKE CITY, UT
Added 2 mins ago
Senior ALC Developer
Maximus
Salt Lake City, UT
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 2 mins ago
SAP Analytics Architect - SAC/Datasphere/BDC
PwC
Salt Lake City, UT
…analytics architecture, software design, implementation, and support within our Advisory practice. As a Senior Manager you will lead complex workstreams, use sound judgment to guide…
Added 2 mins ago
M
Senior ALC Developer PART TIME
Maximus
Salt Lake City, UT
- Part-time
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 2 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Salt Lake City, UT
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 3 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Salt Lake City, UT
Support the technical controls for Shadow AI discovery and prevention in partnership with Information Security Engineering, and help business users move to approved, supported AI tools.
Added 3 mins ago
Project Systems Implementation Manager /Cost Management
Jacobs
Holladay, UT · Salt Lake City, UT
We are seeking a motivated Project Systems Implementation Manager /Cost Management in the Salt Lake City, UT area with an option of hybrid work, to support internal PM/CM teams and external…
Added 3 mins ago
Financial Planning and Analysis Manager- Engineering
University of Utah
Salt Lake City, UT
The FP&A Manager in Price College of Engineering provides leadership and oversight for FP&A Partners, ensuring accurate forecasting, budgeting, and transactional financial activities. The…
Added 3 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Salt Lake City, UT
- $152,000 to $222,000 USD / year
…supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical…
Added 3 mins ago
Senior ALC Developer
Maximus
Salt Lake City, UT
Consult with managerial, engineering, and technical personnel to clarify program intent, identify problems, and suggest changes.
Added 3 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Salt Lake City, UT
- $105,000 to $125,000 USD / year
CBRE is seeking a detail-oriented Program Manager to supportproject planning, management, and execution activities for Amazon's GlobalBuilding Design Risk & Recovery (GBDR) organization,…
Added 3 mins ago
Manager, Enterprise Communications & Channels
Amentum
Salt Lake City, UT
Partner with channel owners and technical teams to support content updates and user experience improvements. Ensure communications are accessible, mobile-friendly, and optimized for…

Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Albany, NY, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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