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Added 4 mins ago
Training Specialist - Police
University of Kansas Medical Center
Kansas City, KS
Added 4 mins ago
Coding Operations Education Consultant WFH
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Overland Park, KS
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Pharmacy Technician PRN
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Pharmacy Technician
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Career path insights – Your manager is invested in providing you with career insights and helping you learn about different avenues you might be able to take your degree in.
Added 7 mins ago
Floorperson
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Added 9 mins ago
UO
2027 CSF Costume Shop Manager
University of Colorado Denver
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- $34,986 USD / year
…Colorado Boulder, encourages applications for the Costume Shop Manager position for the 2027 CSF Season! This position will support the success of the Colorado Shakespeare…
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UO
Facilities Engineer
University of Colorado Denver
Boulder, CO
- $86,000 to $96,000 USD / year
Initiate the development and implementation, with consultation from UCB Utility & Energy Services staff, of resource conservation programs for HFS.
Added 9 mins ago
UO
Roe Green Theatre Venue Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The University of Colorado encourages applications for the Roe Green Theatre Venue Manager. This position will be supervised by the Colorado Shakespeare Festival and the Department of…
Added 9 mins ago
UO
Roe Green Theatre Venue Technician
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
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Added 14 mins ago
Clinical Pharmacy Manager
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…hours impacting our communities. As a Same Day Surgery Nurse Manager with TriStar Summit Medical Center, you can be a manager in an organization that is devoted to…
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Fleet Maintenance Manager
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Associate Counsel
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Added 15 mins ago
Progressive Care RN
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…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
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Regional Director Facilities Management-West
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…Facilities Management-West with Surgery Ventures, you can be a manager in an organization that is devoted to…
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Recruiter Team V
HCA Healthcare
Nashville, TN
…come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three…
Added 15 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
Pasadena, CA
Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Pasadena, CA
Added 15 mins ago
Assistant Store Manager, Jewelry
Brilliant Earth
San Francisco, CA
Assistant Store Manager, Jewelry (Customer Experience Assistant Manager) - San Francisco, CA

Closed listing

Coinbase

Technical Program Manager, Knowledge Systems

Nashville, TN, United States

$148,835 - $175,100 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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