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Added 1 min ago
Order Management Representative 1 - Remote Kansas or Remote Missouri
Allegion
Remote, United States
…team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a…
Added 1 min ago
Sr Manager, Analytics and AI
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Registered Nurse-Nurse Manager
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Quality Coordinator
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…unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our Inclusion, Diversity, Engagement, Access and Leadership (IDEAL) commitment is rooted in these…
Added 1 min ago
Coding Operations Education Consultant WFH
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Added 1 min ago
MI
Part-time Nabisco Merchandiser
Mondelez International
Overland Park, KS · Shawnee, KS · Mission, KS · Prairie Village, KS · Olathe, KS
- $18 to $19 USD / hour
- Part-time
Follow the daily schedule set by the merchandising manager to ensure the most efficient in-store service.
Added 1 min ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Overland Park, KS
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 1 min ago
Technical Program Manager, Knowledge Systems
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Added 1 min ago
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Retail-Sales Manager Fulltime
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- Full-time
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Added 1 min ago
M
Senior ALC Developer PART TIME
Maximus
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- Part-time
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Added 1 min ago
Senior ALC Developer
Maximus
Topeka, KS
…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
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Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
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Added 1 min ago
Medicare Advantage Appeals and Grievances Customer Experience Specialist
Blue Cross Blue Shield of Kansas
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Added 1 min ago
Manager, Enterprise Communications & Channels
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The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
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…public service, we help the IRS enhance efficiency, improve customer experiences, and strengthen mission…
Added 1 min ago
Manager, Field Sales
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…unprecedented access to world-class content; CCH® Account Research Manager® , which provides tax and accounting professionals with all essential guidance they need to stay in compliance…
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IT Intern Client Services
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Merchandising Part Time Days
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- Part-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 7 mins ago
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Merchandising Part Time Days
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Explore educational opportunities with Lowe's tuition assistance program.
Added 11 mins ago
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Launch Engineer (Automotive)
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Added 11 mins ago
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Entry-level Lube Tech/Technician
Valvoline
Hixson, TN
- $15.75 USD / hour
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 11 mins ago
V
Entry-level Lube Tech/Technician
Valvoline
Hixson, TN
- $15.75 USD / hour
…help keep our guests safe on the road by providing top-tier customer service, while performing preventative maintenance services for their…
Added 11 mins ago
Clinical Pharmacy Manager
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…156,000 hours impacting our communities. As a Clinical Pharmacy Manager with TriStar Horizon Medical Center, you can be a manager in an organization that is devoted to…

Coinbase

Technical Program Manager, Knowledge Systems

Nashville, TN, United States

$148,835 - $175,100 USD

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Job details

Pay: $148,835 - $175,100 USD
Posting language: English
Posted: Aug 7, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

Team/ Role Paragraph: The Knowledge Systems team builds the infrastructure powering accurate knowledge across customer self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer experience, knowledge operations, and technical delivery to build the foundation required to scale support without scaling headcount linearly.

What you’ll do:

Own technical programs that improve the systems, tooling, and workflows behind customer self-service, internal support knowledge, and AI-assisted discovery (e.g., RAG pipelines, semantic search, and agentic workflows).
Drive cross-functional alignment across Knowledge Systems, engineering, product, and partner teams to translate complex knowledge taxonomies and unstructured data into clear technical specifications, APIs, schemas, and execution plans.
Lead the planning and delivery of high-leverage initiatives such as workflow automation, knowledge system modernization, CMS improvements, metadata and structure enhancements, and launch-readiness tooling.
Partner with Knowledge Systems leads to ensure knowledge is accurate, structured for machine-readability and actionability, ready ahead of launch, and governed appropriately for customer, specialist, and compliance needs.
Build and run an operating cadence for technical initiatives, including roadmap tracking, dependency management, risk escalation, and delivery accountability.
Identify opportunities to reduce manual work, improve scale, and prevent headcount from growing linearly with business complexity and launch volume.

Required skills and experience:

5+ years of technical program management, systems implementation, or operational program leadership in a complex cross-functional environment.
Deep familiarity with modern information retrieval architectures (such as vector databases, RAG, and LLM orchestration tools like LangChain or LlamaIndex)alongside CMS platforms, structured content, and metadata models.
Strong systems thinking and operational judgment, with the ability to connect technical decisions to customer impact, specialist usability, compliance risk, and business performance.
Experience translating operational strategy into technical requirements, data schemas, and tooling investments.
Strong understanding of content systems, knowledge management, workflow automation, and internal tooling in operations or CX environments.
Proven ability to drive alignment across technical and non-technical stakeholders, especially where ownership is distributed and tradeoffs must be actively managed.
Demonstrated experience leading ambiguous, multi-team initiatives from concept through launch with clear accountability, risk management, and measurable outcomes.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

JOB ID: P77124

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$148,835 - $175,100 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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